Windows 10: BSOD after long freeze - just web browsing

  1. Posts : 4
    Windows 10 Pro x64
       13 Oct 2017 #1

    BSOD after long freeze - just web browsing

    Hi all,

    Over the last few months my desktop has started experiencing BSODs following a freeze/lock up of around 60 seconds.

    I've not been doing anything on my PC other than web browsing with Chrome. It more commonly occurs when a video is playing in Facebook or Twitter. Once I experienced the problem as soon as I tried playing a video in HPC-MC.

    Sometimes my PC doesn't BSOD after a freeze. In this case after the machine unfreezes the Realtek HD Audio Manager's Input Device popup appears - even though I haven't changed anything with my audio connection. I tried changing to Realtek's latest driver but that didn't help, so I went back to Gigabyte's driver which is quite old.

    I've tried updating drivers. I've performed a clean install of Nvidia drivers after running DDU under safe mode to remove the old drivers.

    I've noticed my PC is more sluggish than I remember, especially browsing sites like Facebook or Twitter. Seems my phone is faster!

    Thanks in advance for your help.
    BSOD after long freeze - just web browsing Attached Files
      My ComputerSystem Spec

  2. Posts : 4
    Windows 10 Pro x64
    Thread Starter
       14 Oct 2017 #2

    I think I may have self-diagnosed after catching up on a few other threads I decided to run some HW monitoring tests. Found my internals and CPU were overheating. Opened up my box and found my CPU heatsink covered in dust. Gave everything a good clean out and now temperatures are at normal.

    I'll keep this thread open for a day or two in case it hasn't resolved the issue, but it's likely I'm all good now.
      My ComputerSystem Spec

  3. Posts : 4
    Windows 10 Pro x64
    Thread Starter
       15 Oct 2017 #3

    I just got another BSOD. Computer is far more responsive since I cleaned it out and temps are under control and has been working perfectly up until this crash.

    Here's a new dump taken just now after restarting from the latest crash.
    BSOD after long freeze - just web browsing Attached Files
      My ComputerSystem Spec

  4. Posts : 5,660
    Windows 10 Pro X64 16299.192
       15 Oct 2017 #4

    You're runn the Insider 16299.15 build. There are no symbols for it so it's impossible to do any dump debugging.

    The 10/14 dump does indicate a problem with nvlddmkm.sys.
    BugCheck 133, {1, 1e00, fffff803b1a91370, 0}
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    You have the latest Nvidia driver version 387.92. All I can suggest it to completely uninstall it then reinstall just the driver and see if that helps.

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem. If not you could try down leveling the Nvidia driver.
      My ComputersSystem Spec

  5. Posts : 4
    Windows 10 Pro x64
    Thread Starter
       15 Oct 2017 #5

    Thanks Zstruker,

    I've used DDU and reverted to 382.33 and hopefully have blocked off the nvidia driver from auto updating. Will see how that goes. May also try to get off the Insider program.
      My ComputerSystem Spec


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