BSOD after long freeze - just web browsing

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  1. Posts : 8
    Windows 10 Pro x64
    Thread Starter
       26 Apr 2018 #11

    Thanks for the tip Twink about updating my BIOS. Things seemed to have been running without a hitch until earlier this morning when my PC briefly locked up a couple of times. Then a few minutes ago I noticed by PC had rebooted whilst I was away, another BSOD recovery. Have attached the latest dump files.
    BSOD after long freeze - just web browsing Attached Files
      My ComputerSystem Spec


  2. Posts : 21,377
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Apr 2018 #12

    Run the beta the log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    In case there are any problems running the beta log collector please use the text and images in this thread: (post #5)
    DM Log tool problem Solved - Windows 10 Forums


    There was a post from Ztrucker 5 days ago so he may be out of town.
    The BSOD mini dump files display a recurrent misbehaving hardware drivers: nvlddmkm.sys
    These are the Nvidia GPU drivers.
    The current misbehaving version is:
    Code:
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvlddmkm.sys (23.21.13.9135, 16.73 MB (17,544,792 bytes), 22/04/2018 9:02 PM)
    Code:
    nvlddmkm.sys Fri Mar 23 18:02:22 2018 (5AB5877E)


    Perform the following steps:
    1) Turn off Windows updates of non-Microsoft drivers
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Tutorials
    2) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Tutorials
    3) Rollback the Nvidia driver.
    4) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    5) Re-install the Nvidia GPU driver from the Nvidia website
    6) Make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks

    7) Make sure that you do not use these Nvidia GPU driver versions as they were causes of BSOD:
    Code:
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvlddmkm.sys (23.21.13.9135, 16.73 MB (17,544,792 bytes), 22/04/2018 9:02 PM)
    Code:
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvlddmkm.sys (23.21.13.9101, 16.71 MB (17,524,720 bytes), 5/03/2018 10:10 PM)
    Code:
    Driver    c:\windows\system32\driverstore\filerepository\nv_ref_pubwu.inf_amd64_550b7651cb875f2d\nvlddmkm.sys (23.21.13.8792, 16.14 MB (16,923,704 bytes), 9/10/2017 8:59 PM)
    8) Find a friend, neighbor, relative, or local store to swap the Nvidia GPU card
    Perform two tests:
    a) Test the problematic card in another computer
    b) Test a card from another computer in the problematic computer
      My ComputerSystem Spec


 
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