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  1.    12 Oct 2017 #1
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro

    Total system freeze/lock-up consistantly after 5 min idle


    Ever since (several times updated) v1703 my HP 840 EliteBook with powerful correct SSD and continually updated everything (incl. all drivers) will totally freeze/lock-up the entire system including the clock after 5 minutes idle (moving the cursor will reset the time limit). This also happens if it is in Sleep mode. The physical off-button and then starting always fixes it. Reliability history ALWAYS shows DIFFERENT paths and DIFFERENT failure "causes".

    I have followed basically ALL the available online advice and the only cure I have not tried is disabling C-states in the (also updated) BIOS because there is no way to get into that in this HP device/BIOS. I have noted that many users have similar problems and that MS pussyfoots around but has no real idea (so there is no point in a re-install .... AND the problem started with v1703 and not with WInX Pro before that).
      My ComputerSystem Spec
  2.    12 Oct 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    Hi Airider.

    If you follow this tutorial you can gain access to your UEFI BIOS, assuming it has a UEFI BIOS.

    Boot to Advanced Startup Options in Windows 10


    Ken
      My ComputerSystem Spec
  3.    12 Oct 2017 #3
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,960
    Windows 10 (Pro and Insider Pro)

    It looks like wrong power saving settings to me. Check the HP support site and search for any System specific updates. These are custom HP power saving settings. I have HP pro, not Elite, so not familiar with specific file.

    Did you load these settings?

    Click image for larger version. 

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    Edit: and do you have any new USB gizmos attached?
      My ComputerSystem Spec
  4.    12 Oct 2017 #4
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    On this HP 840 G2 I am only allowed the following options re: interacting with BIOS (none of which let me access the C-states):

    1. Update System BIOS

    This I have done: BIOS M71 Ver. 01.21 / Release date 07/13/17


    2. Boot Options


    3. BIOS Power-On



    Further, I am extremely reluctant to modify the C-states because I do NOT want to stress the machine by continually using too much power in ANY case!! (use it a lot, maybe 10 hrs/day: prefer just to turn off and re-start when it freezes)

    However I did run across a way to modify the power within WinX Pro and I tried this .... which did not fix anything so I set it back to its default >

    system & security / power options / change plan settings
    change advanced power settings/ PCI express
    expand link state power management/ turn OFF) >>

    NOTE both were and are now again "Moderate Power Savings" (lspm)
      My ComputerSystem Spec
  5.    12 Oct 2017 #5
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by AndreTen View Post
    It looks like wrong power saving settings to me. Check the HP support site and search for any System specific updates. These are custom HP power saving settings. I have HP pro, not Elite, so not familiar with specific file.

    Did you load these settings?

    Click image for larger version. 

Name:	image.png 
Views:	4 
Size:	15.5 KB 
ID:	157741

    Edit: and do you have any new USB gizmos attached?
    I don't know how to find that in HP Support Assistant

    All I found was Support Search Results | HP® Customer Support
    settings update windows 10 v1703 HP 840 G2&filter=-1&client=HPSA&product=7343207

    ANYWAY it all worked PERFECTLY with WinX before v1703!! (and I am not the only user with this CONTINUAL freezing/lock-up issue)
      My ComputerSystem Spec
  6.    12 Oct 2017 #6
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,960
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by Airider View Post
    I don't know how to find that in HP Support Assistant

    All I found was Support Search Results | HP® Customer Support
    settings update windows 10 v1703 HP 840 G2&filter=-1&client=HPSA&product=7343207
    This is support download site for your laptop. Check down at the bottom

    https://support.hp.com/us-en/drivers...ook-pc/7343202
      My ComputerSystem Spec
  7.    12 Oct 2017 #7
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Thanks MUCH, Andr !

    Had to easily change page from Win 8 to 10, have downloaded & installed. Will re-boot and see wha' happens; if fixed will post!
      My ComputerSystem Spec
  8.    12 Oct 2017 #8
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Power Options before I did this only showed the MS power plans, nothing about HP, and I had set it to
    Balanced (recommended)

    Now it is >
    Click image for larger version. 

Name:	new HP optimized power settings.PNG 
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ID:	157752

    now I will "Hide additional plans"
      My ComputerSystem Spec
  9.    12 Oct 2017 #9
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,960
    Windows 10 (Pro and Insider Pro)

    OK, hope it will work.
      My ComputerSystem Spec
  10.    12 Oct 2017 #10
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Well it got past the 5 min mark to 8 min in idle w/o freezing, but I'll wait a few days before considering it solved. Am sure the notebook is long-term happier with optimized power settings anyway ....
      My ComputerSystem Spec

 
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