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  1.    3 Weeks Ago #81
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    It froze again, this time while watching a streaming movie, but significantly while Windows was trying to update something while the film was paused for ca. 5 min. but still very slowly downloading the stream I think. Whastever Windows was trying to update it was more than obviously nothing I either want nor need, likely from Windows Store, from which I never want anything and unfortunately which app I cannot uninstall (Defender indicates "up to date" and Windows Update indicates "no updates are available", so it must be something I do not want or need!!).

    CULPRITS:
    InstallAgentUserBroker + Windows Update (note TIMES)


    Time of freeze >
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    Problems >

    100%x
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    100%x
    Attached Thumbnails Attached Thumbnails image.png   image.png  
      My ComputerSystem Spec
  2.    3 Weeks Ago #82
    Join Date : Apr 2017
    Posts : 8,854
    windows 10 professional version 1607 build 14393.969 64 bit

    1) The logs displayed multiple BSOD however there were no mini dump files collected.
    In the left lower corner search type: system > open system control panel > on the left pane click on advanced system settings > on the advanced tab click on settings in startup and recovery > post an image into the thread.

    2) Run HDTune on all drive partitions:
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    3) Open administrative command prompt and type or copy and paste chkdsk /r
    Run this on all drives.
    This may take many hours.
    Use the information in this link to find the report in event.vwr and post the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    4) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    It sometimes takes passes in the 20's to find malfunctioning RAM.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    5) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.

    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials
      My ComputerSystem Spec
  3.    3 Weeks Ago #83
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    OK, first I am neither an expert nor CS/IT pro, in fact I am only barely familiar with PCs and OS's. So there is a bordered limit to what I can or am willing to do in these matters. And it is no major problem for me to deal with freezes with a simple stop/start if I forget and leave it idling too long without putting it in Sleep mode. Further, further, I see nothing in THIS forum that in ANY way has even slightly offered a positive solution to what is clearly to me an issue involving Windows Update trying to get past possible KIS/Defender conflicts as well as ALL the things I have turned off, since I absolutely HATE most of what MS wants me to use and like. And mean really 98% of it, esp. including Windows Store and Bluetooth and Wi-Fi, etc.. I see no real help in THIS forum, as opposed to the General Support Forum which did provide some excellent tips which did help a LOT! All I note here is being told this PC has problems. I personally find that extremely unhelpful, since what I need are solutions!

    I have worked at General Dynamics as kind of in-house consultant on weird or new problems that no one could or would deal with, so I am usually a good problem solver .... and my logical sense is that Windows Update and InstallAgentUserBroker and whatever relates to them are the major bad actors here

    I did try the repair command but it stayed on 12% for around 10 minutes so I bailed on it, as I need to use this machine. Further except for maybe 10 or 20 sec once I think and that was during the time I was messing with forcing driver updates not intended for this system and messing with the Registry, there have only been Blue Screens max 4 or 5 times, only for maybe 3 - 4 seconds "please wait, we are fixing ..." and then off -- and that has NOT happened since -- and NEVER a BSOD!

    For now I must actually use this device for things I am working on. The freezes are less of a problem for me than running all these tests with NO offers of actual solutions I am able to use (and I remain unconvinced that even buying WinX all over again -- from a store that is still in business -- will not have the same problems with KIS, my absolute refusal to use or not disable almost all of the vaunted and pushed MS "features", etc,), here is the best I can at this time offer (especially when there are as yet no profferred solutions offered in THIS forum -- as opposed to the General Support Forum -- which I am actually able to use: NO offense implied or intended!)


    HDTune info
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    HDTune benchmark
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    HDTune file benchmark
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    HDTune disc monitor
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    HDTune health
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    HDTune error scan
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      My ComputerSystem Spec
  4.    3 Weeks Ago #84
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    ... and Install wins with a clear lead 118 : 4 + 3

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      My ComputerSystem Spec
  5.    3 Weeks Ago #85
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    This may well be a Red Herring, but MONTHS ago I managed to break Windows Spotlight while trying to get it to work (it seemed to not function) by using online advice to mess with the Registry. There were THEN, months ago, one or two actual BSODs after which I thought the Registry was repaired after eventually TWO in place OS repairs (I had to download and re-install my all my apps incl. Kaspersky Firefox, Skype, etc., each time). Now as noted scannow and dism repair health indicate no missing or corrupt files, etc., and I do NOT use Spotlight.

    After those months-old BSOD issues being repaired, through another way, not direct from the normal system download method, I think maybe Edge or Windows Explorer, Spotlight pics were available. I just strongly dislike therm and so do not use Spotlight (instead use my own slideshow and stored photos).

    BUT it does seem to be within the realm of possibility that the system is STILL trying to download new Spotlight pictures! So that could be on top of or instead of Windows Store update attempts being at fault now. Or just a Red Herring .....
      My ComputerSystem Spec
  6.    3 Weeks Ago #86
    Join Date : Jun 2015
    Posts : 12,873
    Windows 10 Pro

    Quote Originally Posted by Airider View Post
    Further, further, I see nothing in THIS forum that in ANY way has even slightly offered a positive solution to what is clearly to me an issue involving Windows Update trying to get past possible KIS/Defender conflicts as well as ALL the things I have turned off, since I absolutely HATE most of what MS wants me to use and like. And mean really 98% of it, esp. including Windows Store and Bluetooth and Wi-Fi, etc.. I see no real help in THIS forum, as opposed to the General Support Forum which did provide some excellent tips which did help a LOT! All I note here is being told this PC has problems. I personally find that extremely unhelpful, since what I need are solutions!
    You must understand, in the BSOD section it works completely different than many other sections.
    'Solutions' is not a word we use in this context, solutions are ideas that are guaranteed to work IMHO.
    We work with possible solutions, solutions that may or may not fix the problem, we do not offer guarantee because the BSODs we deal with don't tell us what the cause was. Instead a BSOD is a method implemented by Microsoft to HELP identify the problem.

    Freezes, BSOD crashes, shutdowns and reboots are problems that are not solved with the first solution, they require a process of trial and error to fix them. I personally find BSOD crashes the best onces, because they actually leave information behind, most of the times freezes, shutdowns and reboots only tell you 'Windows unexpectedly shutdown'.

    Next, I understand what you're going through. I had troubleshooted a system freeze on my system (the one I'm writing currently) for almost a year! The upper most important rule I kept in mind, 'This is NOT a problem by Microsoft, this is a problem with my system'. If it truly was a problem with Windows, I would assume that there would be so many other complaining.
    See Random system freezes for weeks Solved - Windows 10 Forums, the ultimate solution was to apply a BIOS update. I had to troubleshoot my system for 8 months before this update was released and not knowing a BIOS update would solve the problem.


    If you feel like you're not being helped in this section of the forum and are not willing to change your attitude, I will not attempt to help you. We are users trying to help others, being it with system freezes, BSODs or power crashes. We tackle each of these problems through analysis and tests, not by offering random suggestions that may or may not be even close to a solution and may or may not make things worse. Through analysis and tests we know what problems could occur when solutions are used and know how to solve them.
    If you are not willing to go through this process, please do let me know and I will gladly help other members who are waiting.
      My ComputersSystem Spec
  7.    3 Weeks Ago #87
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Thanks, I do know you are doing your best to help here and I understand your response. In continuing attempts to sort this out, I now checked and after allowing Spotlight to display on the Lockscreen I see that Spotlight is STILL stuck on the same photo it had/has been for months. So Spotlight seems to be still broken, perhaps because of my messing with it. And may be what is behind the continuing failed update issues.

    I found this link which I will not try in any way expect folowing any expert advice (from you, for ex.): Personalization CSP | Microsoft Docs

    "I can take a hint" and will now try do continue with your previous suggestions if I can

    B.t.w., my BIOS is the latest from HP (I re-checked)

    Lee
      My ComputerSystem Spec
  8.    3 Weeks Ago #88
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    This is as far as I got; I can't get it to show anything more (open details)

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    that was after chkdsk/ f

    assuming you tell me how to open the logs indicated above to post, I am TOTALLY confused by the memtest bit, have ZERO idea what to download. etc. (b.t.w., this is a 64x system, not 86)

    finally, if I can then use memtest, since I have no camera nor smart phone or even any access to one, and assuming I cannot use Snipping Tool for the results, the ONLY camera I could use is the built-in webcam which I can access on Skype "video setting" , use a mirror, take a Snipping Tool screenshot of that and reverse the image in Paint. I can promise that the resulting image will be less than clear ....
      My ComputerSystem Spec
  9.    3 Weeks Ago #89
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    just now saw these >

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    it goes on and on; MANY of these in between
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    then this
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    note: Cellular 2 was turned off during log-test, otherwise in use by Huawei Mobile Partner, my only Internet connection
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    also
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    Audacity problem again
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    I get some reports in German!
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    Audacity prob SEVERAL more times again, etc., then
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    just a taste; I think that should be enough for now, or?


    will now use compatibility troubleshooter on Audacity, will use a new System Restore point to keep setting
    Last edited by Airider; 3 Weeks Ago at 08:55.
      My ComputerSystem Spec
  10.    3 Weeks Ago #90
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Given the above Audacity issue in the above Event Logs, just now after compatibility troubleshooting (& presumably "fixing") Audacity I left blank Firefox & Mobile Partner "on" with no user input for 11 minutes, no issues, put in sleep mode, then exited no prob. Doesn't prove that theoretically previously incompatible Audacity was the sole or partial cause, though.

    FWIW, I recently ran the built-in HP long Memory Test (in startup menu) and all OK, so perhaps we can skip the Internet download memtest (which is very problematic for me as noted above)
      My ComputerSystem Spec

 
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