Total system freeze/lock-up consistantly after 5 min idle

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  1. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #71

    Well I did it again before reading above post (created freeze by leaving device on with no user or Internet input; b.t.w., does NOT happen if I view documents with no input for a long time, and of course not while watching streaming movies)
    Attachment 160518
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  3. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #72

    Answering post: have done many, many things, incl. modifying Power Options, running 86x Firefox instead of new 64x, changing sleep, modifying registry incl. disabling Windows Update, etc. All reverted (changed back!) via System Restore, sfc /scannow and dism /online /cleanup-image /restorehealth (followed by scannow re-check) . What has worked, so long as I don't leave machine on in idle for more than 5 min. without entering Sleep Mode (which it will go into automatically as designed a lot of the time, obviously not today before), is not letting machine turn off ANY network adapters "to save power" (incl. Mobile Partner dongle) and using special HP Optimized Power settings.

    Am running scannow to see if there were some system changes (WinX v1703 does this frequently on its own, changing my settings re various apps, Windows Defender vs Kaspersky, etc.)

    B.t.w., though so far no BSOD, and except for a maybe one-minute "were fixing ...." Blue Screen, often after a re-start following a freeze then will be a short, quickly passing Blue Screen for 1 - 5 sec "wait while we're fixing..." (don't remember exact wording) going immediately to normal start screen

    OK, scannow found no problems, so didn't run dism/restore health
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  4. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #73

    have done so, started debug thread here > re: freezing told by zbook to post log here - Windows 10 Forums
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  6. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #74

    These were some of the problems seen in the logs:

    Code:
    Event[922]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-09-22T23:30:04.188  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FIQ3TKD  Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\WINDOWS\ServiceProfiles\LocalService\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.

    Code:
    Event[5139]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-10-02T02:14:58.719  Event ID: 98  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FIQ3TKD  Description: Volume C: (\Device\HarddiskVolume4) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.Event[5140]:  Log Name: System  Source: Ntfs  Date: 2017-10-02T02:15:00.347  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FIQ3TKD  Description: A corruption was discovered in the file system structure on volume C:.The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.
    Code:
    Event[1193]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-09-23T12:31:48.753  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FIQ3TKD  Description: Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[3554]:  Log Name: System  Source: Service Control Manager  Date: 2017-09-27T16:15:35.843  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The Kaspersky Lab service driver service failed to start due to the following error: A device attached to the system is not functioning.
    Code:
    Event[3677]:  Log Name: System  Source: BTHUSB  Date: 2017-09-27T16:25:07.337  Event ID: 17  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
    Code:
    Event[5258]:  Log Name: System  Source: BTHUSB  Date: 2017-10-02T02:20:47.325  Event ID: 17  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
    Code:
    Event[17875]:  Log Name: System  Source: Microsoft-Windows-NDIS  Date: 2017-10-17T17:47:29.335  Event ID: 10317  Task: PnP  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FIQ3TKD  Description: Miniport HUAWEI Mobile Connect - 3G Network Card, {04DBFEB6-308A-483B-99AC-E8AA550EBCEF}, had event Fatal error: The miniport has failed a power transition to operational power
    Code:
    Event[20246]:  Log Name: System  Source: Microsoft-Windows-NDIS  Date: 2017-10-22T20:40:37.803  Event ID: 10317  Task: PnP  Level: Error  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: Miniport HUAWEI Mobile Connect - 3G Network Card, {04DBFEB6-308A-483B-99AC-E8AA550EBCEF}, had event Fatal error: The miniport has failed a power transition to operational power
    Code:
    Event[23390]:  Log Name: System  Source: BTHUSB  Date: 2017-10-27T04:04:36.113  Event ID: 17  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
    Code:
    Event[18020]:  Log Name: System  Source: Display  Date: 2017-10-17T23:26:37.339  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: Display driver igfx stopped responding and has successfully recovered.
    Code:
    Event[6263]:  Log Name: System  Source: Disk  Date: 2017-10-03T21:34:11.240  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The driver detected a controller error on \Device\Harddisk1\DR1.
    Code:
    Event[6263]:  Log Name: System  Source: Disk  Date: 2017-10-03T21:34:11.240  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The driver detected a controller error on \Device\Harddisk1\DR1.
    Code:
    Event[7619]:  Log Name: System  Source: Disk  Date: 2017-10-09T04:06:38.963  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The driver detected a controller error on \Device\Harddisk1\DR1.Event[7620]:  Log Name: System  Source: Disk  Date: 2017-10-09T04:06:39.177  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The driver detected a controller error on \Device\Harddisk1\DR1.Event[7621]:  Log Name: System  Source: Disk  Date: 2017-10-09T04:06:39.380  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The driver detected a controller error on \Device\Harddisk1\DR1.Event[7622]:  Log Name: System  Source: Disk  Date: 2017-10-09T04:06:39.598  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The driver detected a controller error on \Device\Harddisk1\DR1.Event[7623]:  Log Name: System  Source: Disk  Date: 2017-10-09T04:06:39.809  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The driver detected a controller error on \Device\Harddisk1\DR1.
    Code:
    Event[7626]:  Log Name: System  Source: Disk  Date: 2017-10-09T07:02:09.724  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The driver detected a controller error on \Device\Harddisk1\DR1.
    Code:
    Event[21559]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2017-10-24T04:15:41.035  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80a22481923, 0xffffe300d6d65088, 0xffffe300d6d648d0). A dump was saved in: C:\WINDOWS\Minidump\102417-11203-01.dmp. Report Id: ba6e5884-777b-4d98-9e29-48fbf944dc80.
    Code:
    Event[21416]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2017-10-24T03:43:43.643  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FIQ3TKD  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80282271923, 0xffff80801dda7088, 0xffff80801dda68d0). A dump was saved in: C:\WINDOWS\Minidump\102417-11093-01.dmp. Report Id: d4681856-ad34-461e-b8be-8916548bbe87.
    Code:
    Event[5139]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-10-02T02:14:58.719  Event ID: 98  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FIQ3TKD  Description: Volume C: (\Device\HarddiskVolume4) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.

    Version 10.0.15063 Build 15063

    Code:
    24/10/2017 01:56    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80282271923
P4: ffff80801dda7088
P5: ffff80801dda68d0
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\102417-11093-01.dmp
\\?\C:\Windows\Temp\WER-14375-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C9B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CC5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CF4.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_6c27118583b9cda955731c59a9a51f083e677b3_00000000_cab_0d51f95f

Analysis symbol: 
Rechecking for solution: 0
Report Id: d4681856-ad34-461e-b8be-8916548bbe87
Report Status: 2049
Hashed bucket:
24/10/2017 01:44    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80282271923
P4: ffff80801dda7088
P5: ffff80801dda68d0
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\102417-11093-01.dmp
\\?\C:\Windows\Temp\WER-14375-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C9B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CC5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CF4.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_6c27118583b9cda955731c59a9a51f083e677b3_00000000_03b91cd9

Analysis symbol: 
Rechecking for solution: 0
Report Id: d4681856-ad34-461e-b8be-8916548bbe87
Report Status: 4
Hashed bucket:24/10/2017 02:22    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80a22481923
P4: ffffe300d6d65088
P5: ffffe300d6d648d0
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\102417-11203-01.dmp
\\?\C:\Windows\Temp\WER-15312-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A72.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A9B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6AAC.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_10dff1f3ba9d369aaa48b4c62861a6aafacff2e8_00000000_cab_037d6358

Analysis symbol: 
Rechecking for solution: 0
Report Id: ba6e5884-777b-4d98-9e29-48fbf944dc80
Report Status: 2049
Hashed bucket:24/10/2017 02:15    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80a22481923
P4: ffffe300d6d65088
P5: ffffe300d6d648d0
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\102417-11203-01.dmp
\\?\C:\Windows\Temp\WER-15312-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A72.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A9B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6AAC.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_10dff1f3ba9d369aaa48b4c62861a6aafacff2e8_00000000_03ac6aa0

Analysis symbol: 
Rechecking for solution: 0
Report Id: ba6e5884-777b-4d98-9e29-48fbf944dc80
Report Status: 4
Hashed bucket:
    Code:
    17/10/2017 21:29    Application Error    Faulting application name: Setup.exe_Intel® PROSet/Wireless Software, version: 20.0.2.0, time stamp: 0x5044b448
Faulting module name: KERNELBASE.dll, version: 10.0.15063.674, time stamp: 0x6d16dd24
Exception code: 0xc000041d
Fault offset: 0x000eb872
Faulting process id: 0x1520
Faulting application start time: 0x01d3478e7dec4faa
Faulting application path: C:\Users\User\AppData\Local\Temp\sefC378.tmp\Setup.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c9968807-99e6-4bcf-9ca2-2b769da90075
Faulting package full name: 
Faulting package-relative application ID:
15/10/2017 10:29    Application Error    Faulting application name: ZeroConfigService.exe, version: 19.60.0.0, time stamp: 0x58d16fa6
Faulting module name: ZeroConfigService.exe, version: 19.60.0.0, time stamp: 0x58d16fa6
Exception code: 0xc0000409
Fault offset: 0x000000000022af80
Faulting process id: 0x1004
Faulting application start time: 0x01d3459ff7cf4fa3
Faulting application path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Faulting module path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Report Id: 6c6e1ffe-da20-4f9d-a842-59dba8410a19
Faulting package full name: 
Faulting package-relative application ID:
    Last edited by zbook; 27 Oct 2017 at 11:06.
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  7. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #75

    OK, I think my only Internet connection via Haiwei Mobil Partner (cellular data link) was off when the logs were taken and Bluetooth (with latest driver directly from HP) is purposely turned off in Settings by me.


    Will run checkdisk/F now

    scannow showed no file corruptions but will run dism /repair health after this

    EDIT: checkdisk/F would not run (another process running) until I restarted, I found it best to shut down and then start manually when important since sometimes "re-start" turns the sound off, etc. Anyway on startup Windows repaired C disk in ca. 40 sec.

    Then I ran dism /online /cleanup-image /restorehealth which completed successfully

    Perhaps these problems above came from using System Restore to fix the redundant Firefox 64s/86x issue (uninstall would not remove 86x till I used System Restore). I am fairly sure I used System Restore before the previous batch of freezes, and again just before these freezes today!
    Last edited by Airider; 27 Oct 2017 at 11:25.
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  8. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #76

    This was in the last just-before freeze and has been more than frequently involved in freezing, I think some combination of trying to update Windows Store apps (which I will never use but cannot delete or uninstall), and possible conflicts involving Kaspersky vs Defender. I regard KIS as essential, but disabling Defender in the registry did not solve the problem before so it is again enabled for Periodic Scanning and I download new Defender definitions daily, sometimes twice daily

    Attachment 160534
    Attachment 160536
      My Computers
    Quote Quote

  9. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #77

    Was curious if using System Restore before (to fix double Firefox) caused freezing then fixed with dism/restorehealth, I left it run with blank Firefox page for 15+min. For maybe 3 sec. Firefox responded, then as normally happens, after initial response total system freeze, used on/off button, start left sound non-functioning, normal shutdown, button start, all not OK > as frequently happens, Kaspersky + Defender managed to turn off firewall, and as I have had to do almost 10x before, indicate I actually wanted Kaspersky, trusted it, had to let KIS update to convince Defender that KIS was in fact in action, then all OK.

    THIS time, as MANY, MANY times before, InstallAgentUserBroker involved, this time 51 times!!

    Attachment 160539
      My Computers
    Quote Quote

  10. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #78

    hopefully not wasting folks' valuable time, ran this again to see if someone can find an explicit connection to InstallAgentUserBroker (see above)


    Attachment 160541


    EDIT: but right after InstallAgentUserBroker acted up, this happened >

    Attachment 160558
    Last edited by Airider; 27 Oct 2017 at 15:56.
      My Computers
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  12. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #79

    Though no recent freezes (so far) Windows Update, InstallAgentUserBroker, etc., are "still at it".
    Does not defer me from thinking the problem is caused by the fact that this is WinX Pro and I not only can but DO refuse to accept automatic updates, so there are continual conflicts!

    How can I get around this?

    Attachment 160623
    Attachment 160625
    Attachment 160626
      My Computers
    Quote Quote

  13. Airider
    Posts : 357
    Windows 10 Pro
    Thread Starter
       New #80

    Windows Update, InstallAgentUserBroker, et al likely causing freezing?


    I download after being informed, normally using MS Update Catalog standalone installer, rarely but sometimes directly via Windows Update [NONE from Windows Store!!] and Windows Defender directly [set Periodic Scanning along with full-time Kaspersky]. All my drivers and BIOS are current (direct from HP).

    Though no freezes today (so far) Windows Update, InstallAgentUserBroker, etc., are "still at it".
    I still think the problem is caused by the fact that this is WinX Pro v1703 and I not only can but DO refuse to accept automatic updates , so there are continual conflicts!


    How can I get around this? (so far have reduced the problem following advice here but it persists)


    Total system freeze/lock-up consistantly after 5 min idle - Page 8 - Windows 10 Forums
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