Windows 10: Total system freeze/lock-up consistantly after 5 min idle Solved

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  1. Posts : 9,009
    Windows 10 Pro x64 Build 1803
       23 Oct 2017 #51

    One member opinion, I have 1709 running on two devices, no issues. I don't use Edge so the issues some have had I missed. I use a local password and no menu overlays or special backgrounds so I haven't seen any login issues.

    Like all OS releases, there are issues. The Insiders drove out a bunch but now it's in the real world and hitting the infinite variety of Window systems some are bumping into glitches.

    Unless pressed I would wait. No need to add stress to your day. Of course if you don't mind a challenge, and I'm not saying you will have one, give it a go. Have the backups I recommended just in case.

      My ComputerSystem Spec

  2.    23 Oct 2017 #52

    Now the problem seems focused on InstallAgentUserBroker, so I started another thread specific to that issue how do I fix InstallAgentUserBroker? - Windows 10 Forums

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  3.    24 Oct 2017 #53

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  4. Posts : 9,009
    Windows 10 Pro x64 Build 1803
       24 Oct 2017 #54

    Okay, your machine is BSOD'ing. There is a section withing the forum that specializes in this area.

    Not sure why you are needing a new driver for your network and I would be disabling hardware updates. Windows + R, type sysydm.cpl, enter. Click on Hardware tab, then click Device Installation settings, then stop hardware updates.

    Obviously I'm not a believer in updating drivers for the sake of updating. If one needs updating you can control.

    Please disable the updates. Then follow the BSOD submission requirements. If you forget something edit your original note until one of the experts picks up your case.

    If you don't want to go that route I might consider a clean install. Yes lots of work but it gives you an excellent base.

      My ComputerSystem Spec

  5.    24 Oct 2017 #55

    Most of the online suggestions start with updating drivers. And I do not think windows has at all been trying that, it was me. All the drivers I have updated came through HP and are specific for this machine which, though "pre-owned", I really love!. HP has great customer service, I have found, esp. including automatic update suggestions and downloads as pertinent; they all come from the HP site. The only ones I would like to update but cannot as there are none, is for the Huawei Mobile Partner dongle and the optical mouse. The BSOD instances were brief and no problem, simply part of v1703 malfeasance. At least a half-dozen of the freezes in the past included 3 - 5 sec. of BlueScreen ("please wait, we are fixing ...") when re-starting, automatically bypassed, and I don't consider that a major issue now, just a hiccup. Anyway I just now tried sysydm.cpl and my WinX doesn't have it, beside which I have no knowledge of my system trying to update drivers, only HP and the one instance that when it came through Windows Update, WU seemed to find what the standalone downloader found: not for this system.

    Have reverted all settings now back to what it was a week ago following all your excellent suggestions and both dism/clean-up image and sfc/ scannow declare the OS is in good shape. But what does Windows know ....? (yeh I am sure it is due to conflicts with KIS, my refusal to use any of WinX's fine features and to refuse auto-updates, only possible I think with WinX Pro .... and that is the likely source of this problem). Well if there were no problems we wouldn't need our brain ;-)
      My ComputerSystem Spec

  6. Posts : 19,412
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Oct 2017 #56

    This is the DM log collector that we use in the bsod forum. It will collect mini dumps, msinfo32, dxdiag, event logs etc.
    Please use English as the default language then run it and post a zip into the thread:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  7.    24 Oct 2017 #57

    That was not a BSOD, just a quick BlueScreen (only some seconds longer than several before, "please wait, we are working on it") caused in this case by me trying 2x to install an update unsuitable to this system (according to standalone installer when I downloaded directly from Windows Update Catalog). If it was an essential and missing update, WU would persist and keep reminding me! It was for a different system on a different model. When I finally let Windows Update try (it had indicated the update), it simply then indicated no "updates available". The dump was simply an anomaly. I've now used System Restore to set things back to 17 Oct. again and all seems well and reasonably stable again. In agreement with Caledon Ken I see no need to further update any drivers except as infrequently indicated automatically via HP Support Assistant on my desktop. And HP does the download & install well.
      My ComputerSystem Spec

  8. Posts : 19,412
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Oct 2017 #58

    Earlier in the thread (post #24) it was suggested that the event logs be viewed.
    If you can run the DM log collector and post the zip we can then view the event log.
    At the same time we can troubleshoot the other logs related to the freezing.

    BSOD - Posting Instructions - Windows 10 Forums

    Open the HP website > software and drivers > enter the computers serial or product number and the operating system > post the URL into the thread so that we can view the drivers.

    On many HP computers there are BIOS UEFI diagnostics. The latest version is 6.4.
    Download and install the latest version if this version is not already installed.
    The HP support assistant does not automatically update this software/driver.
    In the evening power on the computer and repetitively click the F2 or F10 key and navigate to the BIOS UEFI diagnostics. Run the tests in loop until failure mode. The next day if the testing stopped there was a failure and the rest of testing will be incomplete. If the test is still running and there have been at least 2 loops press the keyboard escape key to abort the testing. Then confirm the results in the UEFI log. Report the results into the thread.
    HP PC Hardware Diagnostics | HP® Official Site
      My ComputerSystem Spec

  9.    25 Oct 2017 #59

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    NOTE: freezes ONLY occur when no user or online input to machine after ca. 5 min (idle), so normally no problem downloading or watching free online streaming movies, etc.

    having reverted all settings now back to what it was a week ago (following Ken's advice then), checked/repaired system with scannow, dism, scannow (check), and just updated Realteck Card Reader, now put it in Sleep Mode for more than 5 but less than 10 min .... NO problem "waking" and acting perfectly!

    all the drivers have been recently updated from HP (incl. Intel(R) & Realtek)

    BIOS also updated by me: M71 Ver. 01.21 Release Date 07/13/2017

    This computer + WinX installed cost me ca. USD$1,000- used (was a mistake I will not repeat, buying ir from that defunct store, but ma very happy with the devioce!! if I had known then, when i had ther money, i would have bought a new one on sale) and with no income I simply at this time cannot afford another (new ones here close to USD$2,000-) .... so I will NOT run it all night since I found that on most of the past freezes the CPU keeps running (I guess) because the fan stops and the device gets hot; luckily since I am never away too long (more than 10 min.) and now prepared for such, it has never gotten close to critically hot (by feel).

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    Last edited by Airider; 25 Oct 2017 at 08:07.
      My ComputerSystem Spec

  10. Posts : 19,412
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Oct 2017 #60

    1) Were you able to download and install the latest HP BIOS UEFI diagnostics version 6.4?
    2) Download and install the HP softpaq download manager: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    3) Run the DM log collector and post a zip into the thread so that we can troubleshoot the logs.
    4) Overnight run the HP BIOS UEFI diagnostics in loop until failure as per post #58.
      My ComputerSystem Spec

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