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  1.    12 Oct 2017 #11
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Well it got past 5 min, but it froze at 10 min. Am sure the new power setting is good for the computer, but does not solve the freezing problem, though it came out of re-start better: if Firefox was running (since and ONLY since v1703 this computer freezes when NOTHING is running, no apps or programs) it would before come out full-screen, then have to be lowered so it could be reduced and then turned off, etc. And NO Firefox crash-report, because FF did not freeze ... the entire SYSTEM did.

    Also when there's a problem often the sound would not run and then the computer would need to be shut down (NOT "re-start"!!) and started again or Defender would NOT go into Periodic Scanning and I would have to turn the machine on and off several times or use System Restore to get Periodic Scanning back (I use KIS -- no problems with it before v1703, no problems now except getting it "accepted" after a freeze-required re-start-- and will not go on the Internet without it, PERIOD!)

    But this time no problems when re-starting after the freeze

    Problem NOT solved

    "Nice try but no cigar"
      My ComputerSystem Spec
  2.    13 Oct 2017 #12
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,867
    Windows 10 (Pro and Insider Pro)

    In the first post, you mentioned, that you have tried many things to resolve this issue. Do you remember any of them?

    I would take next steps...

    - run sfc /scannow (in administrator command prompt)
    - run powercfg /energy and inspect results for any problems
    - check Reliability history for errors (in Control panel System and Maintenance)

    report your findings. If you need extra instructions just ask

    Some additional things to check: hibernation file could be corrupted:

    -turn of hibernation with running command (in administrator command prompt)
    powercfg -h off
    restart and run same command with "on" at the end to reenable hibernation

    -disable "fast startup" no need for it with SSD and often casing problems
    Last edited by AndreTen; 13 Oct 2017 at 02:41.
      My ComputerSystem Spec
  3.    13 Oct 2017 #13
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Have done all those. Fast start up was disabled, but still enabled in "not shown", io now disabled there too.

    Have run sfc/ scannow more than a dozen times and dism /online /cleanup-image /restorehealth almost that many. NO corrupt files ... but when I just now ran the restorehealth the system locked. Re-started, re-ran it and all OK

    Am increasingly convinced or rather further/MORE convinced that this is an INHERENT bug in v1793 (no problem before that "update") related to me using Kaspersky (which I refuse to NOT use!!), Windows attempts to update Store items (ALL of which I do not use but cannot DELETE), etc.
      My ComputerSystem Spec
  4.    13 Oct 2017 #14
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,867
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by Airider View Post
    Have done all those. Fast start up was disabled, but still enabled in "not shown", io now disabled there too.

    Have run sfc/ scannow more than a dozen times and dism /online /cleanup-image /restorehealth almost that many. NO corrupt files ... but when I just now ran the restorehealth the system locked. Re-started, re-ran it and all OK

    Am increasingly convinced or rather further/MORE convinced that this is an INHERENT bug in v1793 (no problem before that "update") related to me using Kaspersky (which I refuse to NOT use!!), Windows attempts to update Store items (ALL of which I do not use but cannot DELETE), etc.
    If you are suspecting something about Kaspersky... You can uninstall it (use their uninstall utility - think they have one, or REVO) and after that install it again.

    One thing about Fast startup.. If you disable hibernation, Fast startup should be gone (even in hidden settings...)

    Another frequent cause for such problems are Video drivers. If you have discreet video card (Intel + AMD), uninstall AMD drivers and install those from HP site.

    Edit: one interesting comment noticed, when searching for your trouble... Somebody claimed it was HWinfo program that caused freezes (one special service). If you have it, uninstall that program (you can always install it back)
      My ComputerSystem Spec
  5.    13 Oct 2017 #15
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Have had to reinstall KIS several times (at least 4x, with diff. versions too), proven NOT the freeze cause (freezes with no KIS), only after System Restore sometimes problem convincing Windows Defender to allow Periodic Scanning along with KIS. Only way is with System Restore and several new starts. Have also disabled Defender, still freezes so it's back on.

    Have recently installed new & updated Intel Video drivers (plus all other relevant drivers) directly from HP
      My ComputerSystem Spec
  6.    13 Oct 2017 #16
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,867
    Windows 10 (Pro and Insider Pro)

    If you run
    powercfg /energy
    what errors shows report?

    Guess you know procedure.. (admin command prompt, report is generated, copy file name with path and post into browser...
    Click image for larger version. 

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      My ComputerSystem Spec
  7.    13 Oct 2017 #17
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    shall I post entire report here? it mostly shows that I have now PCI express/Linked State Power Mgnmt turn OFF, that it cannot manage Mobile Partner Dongle (but that that won't prevent sleep), also blue tooth which i will never use and is off
      My ComputerSystem Spec
  8.    13 Oct 2017 #18
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    OK will post all, can edit & delete some or all if requested > WINDOWS/system32/energy-report.html

    Power Efficiency Diagnostics Report

    Computer Name DESKTOP-FIQ3TKD
    Scan Time 2017-10-13T14:48:48Z
    Scan Duration 60 seconds
    System Manufacturer Hewlett-Packard
    System Product Name HP EliteBook 840 G2
    BIOS Date 07/13/2017
    BIOS Version M71 Ver. 01.21
    OS Build 15063
    Platform Role PlatformRoleMobile
    Plugged In true
    Process Count 154
    Thread Count 2332
    Report GUID {d4d07d70-e186-4673-9ca9-be585bf64117}
    Analysis Results

    Errors

    Power Policy:PCI Express ASPM is disabled (On Battery)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



    Power Policy:PCI Express ASPM is disabled (Plugged In)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_9CB1
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_12D1&PID_140C
    Port Path 3,4



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Input Device
    Host Controller ID PCI\VEN_8086&DEV_9CB1
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_04D9&PID_0499
    Port Path 3,2



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_9CB1
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_0424&PID_2134
    Port Path 3



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Intel(R) Wireless Bluetooth(R)
    Host Controller ID PCI\VEN_8086&DEV_9CA6
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8087&PID_0A2A
    Port Path 1,4



    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 7.88



    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



    Warnings

    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name firefox.exe
    PID 10480
    Average Utilization (%) 1.97
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.99
    \SystemRoot\system32\ntoskrnl.exe 0.31
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.17



    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name Mobile Partner.exe
    PID 9188
    Average Utilization (%) 1.57
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Windows\syswow64\ntdll.dll 0.43
    \SystemRoot\system32\ntoskrnl.exe 0.34
    \Device\HarddiskVolume4\Windows\AppPatch\AcLayers.dll 0.31



    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name DCSHelper.exe
    PID 9128
    Average Utilization (%) 0.90
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.81
    \Device\HarddiskVolume4\Windows\syswow64\kernel32.dll 0.04
    \Device\HarddiskVolume4\Windows\System32\wow64.dll 0.01



    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name dwm.exe
    PID 1220
    Average Utilization (%) 0.70
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.26
    \Device\HarddiskVolume4\Windows\System32\dwmcore.dll 0.11
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.09



    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name System
    PID 4
    Average Utilization (%) 0.36
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.27
    \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.02
    \SystemRoot\System32\drivers\dxgmms2.sys 0.01



    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name explorer.exe
    PID 6396
    Average Utilization (%) 0.22
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.06
    \SystemRoot\System32\win32kfull.sys 0.04
    \SystemRoot\System32\win32kbase.sys 0.02



    Information

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 156253



    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name Custom
    Plan GUID {8759706d-706b-4c22-b2ec-f91e1ef6ed38}



    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality Balanced



    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Balance Video Quality and Power Savings



    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced



    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality



    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.



    Battery:Battery Information
    Battery ID 00480 2015/09/03Hewlett-PackardPrimary
    Manufacturer Hewlett-Packard
    Serial Number 00480 2015/09/03
    Chemistry LIon
    Long Term 1
    Sealed 0
    Design Capacity 47606
    Last Full Charge 47606



    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true



    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported false



    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2301
    Maximum Performance Percentage 100
    Lowest Performance Percentage 21
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2301
    Maximum Performance Percentage 100
    Lowest Performance Percentage 21
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2301
    Maximum Performance Percentage 100
    Lowest Performance Percentage 21
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2301
    Maximum Performance Percentage 100
    Lowest Performance Percentage 21
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Device Drivers:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
      My ComputerSystem Spec
  9.    13 Oct 2017 #19
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,867
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by Airider View Post
    shall I post entire report here? it mostly shows that I have now PCI express/Linked State Power Mgnmt turn OFF, that it cannot manage Mobile Partner Dongle (but that that won't prevent sleep), also blue tooth which i will never use and is off
    No need for entire report. If nothing relevant is in it.

    those sleep issues with freezing are so frustrating - can't check what causes it, since computer freeze.

    Found multiple mentions of IME drivers connected with sleeping issues. Maybe it's worth checking.

    One of the threads on reddit See the first answer
      My ComputerSystem Spec
  10.    13 Oct 2017 #20
    Join Date : May 2017
    Posts : 195
    Windows 10 Pro
    Thread Starter

    Am not concerned about Firefox "high" CPU use, nor about "USB suspend device" Mobile Partner (my only Internet connection) or never-will-EVER-use Bluetooth

    But am HIGHLY concerned if disabling PCI express Linked Power Mgmnt is a real problem, and if there is a serious issue with Sleep States, and if so, what?


    Should I re-enable (or return all return to default) either or both for safety (computer life)?!

    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
      My ComputerSystem Spec

 
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