Windows 10: Log Collector Fails Solved

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  1.    12 Oct 2017 #31

    If the dumps aren't being created, that indicates the system is in too poor of a state to even write the memory dump to disk.

    I understand you said you've tested your RAM and your SSD, could you describe what tests you performed to verify their health? The fact that you are also seeing "Unexpected Store Exception" makes me think something is going wrong in hardware.
      My ComputerSystem Spec

  2.    13 Oct 2017 #32

    I ran a different test, and I believe I have a faulty hard drive. I have over 100 retired drives according to HDTune, and the built in diagnostics show multiple errors of "hard drive-not installed"
      My ComputerSystem Spec

  3. Posts : 20,080
    windows 10 professional version 1607 build 14393.969 64 bit
       13 Oct 2017 #33

    Please post the images of the HD Tune scan: health, error, and benchmark.
      My ComputerSystem Spec

  4.    13 Oct 2017 #34

    Along with zbook's suggestion, I'd also recommend that you run Dell's built-in diagnostics, ePSA. Dell support will likely ask you to run it if you contact them for a drive replacement or a replacement laptop.

    To enter ePSA, tap f12 on system startup and select "diagnostics". Then have it run through all diagnostic tests, and write down any error codes that appear during testing.

    Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US
      My ComputerSystem Spec

  5.    14 Oct 2017 #35

    Here's the health, I forgot to screenshot the error scan but it was all green. From the diagnostics tests I got "Fail PSA V4304 Error 2000:0155 Validate COde 72274: Hard Drive not Installed
    Attached Thumbnails Attached Thumbnails Capture.PNG   Capture.PNG  
      My ComputerSystem Spec

  6.    15 Oct 2017 #36

    If ePSA is not detecting your hard drive, that should be sufficient for Dell support to acknowledge your SSD has failed and either get send you a new ssd or a new laptop altogether. At most they may ask you to reseat the drive.
      My ComputerSystem Spec

  7.    15 Oct 2017 #37

    Unfortunately my warranty recently expired, so I'm just going to order a new SSD off amazon. Thank you to everyone who helped, this has been stressing me out for a while and I appreciate your time so much!
      My ComputerSystem Spec

  8. Posts : 20,080
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Oct 2017 #38

    What is the age of the computer?
    Are all the parts original parts?
    Had you performed any type of operating system repair (clean install, in place upgrade repair) since the computer was purchased?
    The event log only started in September.
    So we don't have a full view of the events.
    There is just 1: The IO operation at logical block was retired since the start of the September event log.
    Whereas the HD Tune is displaying 100.

    The Windows digital license should allow you to make a hardware change.
    As an extra layer of protection make sure you have a Microsoft account.
    This week there is a major Windows upgrade planned. The next version from 1703. So if you install the operating system later in the week with a Windows 10 iso you will likely have the latest version of Windows.

    Let us know your progress and if there are any recurrent BSOD after replacing the SSD.
      My ComputerSystem Spec

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