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  1.    10 Oct 2017 #1
    Join Date : Oct 2017
    Posts : 6
    Windows 10 Home 64 Bit

    Iam having different kind of bsod's and cannot figure out the cause


    Hello everybody,

    I have quite some issues with my PC. I bought it with Windows 10 OS pre-installed. I installed my typical programs and drivers. Very soon my PC started crashing and I got my first bsod's. The scenario's in which the bsod occured were different each time: after restarting my pc, after booting my pc, when opening steam, while installing new drivers, while attempting to rune prime95, while making a scan with malwarebytes.

    The bsod's I got (those which I took a picture of): BAD_POOL_HEADER, MEMORY_MANAGEMENT, CRITICAL_PROCESS_DIED, DRIVER_IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, KERNEL_SECURITY_CHECK_FAILURE.

    Sometimes when Iam gaming I get "*.exe hast stopped working". Those errors popup 0,5-2mins afters starting the 3D application. Same thing happened with my google chrome browser twice. But after restarting my pc those issues usually went away and I was able to browse the internet or play video games for 2 hours or more.

    I started to uninstall wrong drivers and install the correct ones from the page of the manufactorer.

    I checked my RAM with MemTest86 7.4. The first time with only 4 passes and after I informed myself I redid the test with 8 passes. Both times without any errors.

    I watched the temperature of my hardware components with HWiNFO. I did not do any gpu testing, but I managed gaming sessions for 3-5 hours in high-ultra settings with 4k resolution.

    I used driver verifier too and found a corrupt usb-driver which I uninstalled. Afterwards I ran the verifier again for 3 hours without any problems.

    I also used cmd for sfc scannow, chkdsk (without other parameters) and ScanHealth without and errors.

    The day before yesterday I was fed up and installed my OS again with the windows media creation tool. I let windows do its update thingy and installed the MSI chipset driver.

    After that I used Display Driver Uninstaller to remove the default, windows-installed, gpu driver. As I was running the nvidia driver of the gpu card manufactorer and the application was in the progress of collection system informations, my system crashed yet again with another bsod.

    Now Iam officially out of ideas what to do. The newest dump is included in the attachment of my post.

    I would appreciate any help on what else to try.

    Thank you!

    Best regards,

    DerSenpai
    Iam having different kind of bsod's and cannot figure out the cause Attached Files
      My ComputerSystem Spec
  2.    10 Oct 2017 #2
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    Hi DerSenpai,

    Welcome to 10Forums

    Unfortunately, the dump doesn't contain much information.
    I do have a few suggestions though.
    - Check Samsung for SSD firmware updates
    - Run chkdsk on all partitions with the /r parameter, if asked to force unmounting press Y.

    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.

    Please post each screenshot in your next reply/replies.
      My ComputersSystem Spec
  3.    10 Oct 2017 #3
    Join Date : Oct 2017
    Posts : 6
    Windows 10 Home 64 Bit
    Thread Starter

    Hi axe0,

    thank you for your fast reply . Before installing windows 10 again I saved most of my minidumps. I don't know if they contain useful information, but i attached them anyway.

    I will run chkdsk before going to bed. The RAM doesn't get recognized fully by my motherboard, but I thought it is better to avoid any tweaking. But here are those CPU-Z screens:


    Click image for larger version. 

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    I will also look into firmware updates for my ssd.
    Iam having different kind of bsod's and cannot figure out the cause Attached Files
      My ComputerSystem Spec
  4.    11 Oct 2017 #4
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    Is it a specific slot where your motherboard doesn't recognize the RAM module?
      My ComputersSystem Spec
  5.    11 Oct 2017 #5
    Join Date : Mar 2014
    England
    Posts : 185
    Windows 10 Pro

    Are you overclocking your CPU or using an XMPP on your RAM?

    DDR4 running at 1066MHz is not standard. Neither is a 1700x running at 2Ghz. Something is under-volting your system.
      My ComputerSystem Spec
  6.    11 Oct 2017 #6
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    1066 needs to be multiplied, CPU-Z shows my system running at 1200MHz but I know from the BIOS it runs at 2133/2400.
      My ComputersSystem Spec
  7.    12 Oct 2017 #7
    Join Date : Oct 2017
    Posts : 6
    Windows 10 Home 64 Bit
    Thread Starter

    Hello,

    maybe that was bad wording on my part. While saying "doesn't get fully recognized" i meant the mhz and latency may be a bit of, as in my RAM just runs at 2132mhz and not 2400.

    Iam also not undervolting my CPU. As far as I understand it is set to auto, so it will automatically clocks down if it isn't needed and applies the right amount of voltage on its own:


    Click image for larger version. 

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    I did chkdsk /x /f /r and it reported no errors in the event log (for some reasons the log is in german and not english, so you have to trust me on this).

    I also did hdtune for my SSD:

    Click image for larger version. 

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    Click image for larger version. 

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ID:	157740

    Iam running the error scan right now for the hdd but it takes some time. Will post the results later.

    Yesterday I got an bsod while trying to install my realtek audio driver. For some reason the minidump was empty, but I saved the memory.dmp file ,7-ziped it and put it into my onedrive:

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Today I also got another bsod, which I will attach on my post.

    I will also test my gpu and cpu in the next couple of day and post the results here.

    Is there anything useful in those new dump-files?
    Iam having different kind of bsod's and cannot figure out the cause Attached Files
      My ComputerSystem Spec
  8.    12 Oct 2017 #8
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    Chkdsk should always report no errors, that means it has finished and repaired anything that needed repair.
    If chkdsk reports errors, it means something is severely wrong or chkdsk couldn't save the log.

    Please upload the chkdks log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec
  9.    12 Oct 2017 #9
    Join Date : Oct 2017
    Posts : 6
    Windows 10 Home 64 Bit
    Thread Starter

    Okay I put the event log into google translator:

    File system on C: is checked.
    The type of the file system is NTFS.


    A disk check is planned.
    The disk check is now running.




    Phase 1: The basic file system structure is investigated ...
    225024 records processed.
    File verification finished.
    6342 large records processed.
    0 invalid records processed.


    Phase 2: The file name association is investigated ...
    292974 Processing index entries.
    Index check finished.
    0 non-indexed files.
    0 non-indexed files restored.

    Phase 3: Security Descriptions Are Investigated
    542 unused index entries from index $ SII of file 0x9 are cleared.
    542 unused index entries from index $ SDH of file 0x9 are cleaned up.
    542 unused security descriptions are cleaned up.
    Verification of the safety descriptions ended.
    33976 Files processed.
    CHKDSK reviews USN journal ...
    41683808 USN bytes processed.
    The review of the USN Journal has been completed.


    Phase 4: Searching for faulty clusters in user file data ...
    225008 Files were processed.
    Date data check finished.

    Phase 5: Searching for faulty, free clusters ...
    23562010 processing free clusters.
    Verification of free space is finished.

    File system was checked, no problems detected.
    No further action required.

    134217727 KB Disk space on the disk total
    39517796 KB in 148311 files
    114060 KB in 33977 indexes
    0 KB in bad sectors
    337827 KB used by the system
    65536 KB from the log file
    94248044 KB available on the disk

    4096 bytes in each allocation unit
    33554431 Allocation units on the data carrier as a whole
    23562011 Allocation units available on the data carrier

    Internal information:
    00 6f 03 00 f4 c7 02 00 1a dc 05 00 00 00 00 00 .o ..............
    90 00 00 00 b9 15 00 00 00 00 00 00 00 00 00 00 ................

    The check of the data carrier has been completed.
    Please wait until the computer has restarted.
      My ComputerSystem Spec
  10.    12 Oct 2017 #10
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    Don't forget the other partitions
      My ComputersSystem Spec

 
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