1.    05 Oct 2017 #1
    Join Date : Oct 2017
    Posts : 3
    windows 10

    Constantly getting blue screen


    I've bought a laptop not too long ago. And it started having almost right away. I reset it ( through the reset option in windows 10), it helped for some time. But then it started getting blue screen again. It doesn't have a pattern, it's always random, new errors every time. The laptop isn't overheating and doesn't have viruses.
    I did a hardware check using memtest 86 and I didn't get any errors. My laptop is dell inspiron 15 3000 if it helps.
    Any advice welcome.
    Constantly getting blue screen Attached Files
      My ComputerSystem Spec
  2.    06 Oct 2017 #2
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello flametrower,

    There are multiple errors and it will be a case of working through them one by one. Working from your most recent BSOD these are the findings:

    1. DRIVER_POWER_STATE_FAILURE (9f)
    This one is most likely due to a Bluetooth driver. Please update btfilter.sys - this will be a QUALCOMM / Atheros device - check with your laptop documentation.

    2. UNEXPECTED_STORE_EXCEPTION (154)
    This one is most likely to do with the hard disk and I would suggest you update the Intel RST driver (iaStorA.sys) either from the laptop manufacturer or Intel website.

    3. KMODE_EXCEPTION_NOT_HANDLED (1e) - this BSOD has occurred twice
    This is a common bugcheck and in your case most likely due to the athw10x.sys driver - please update the Qualcomm / Atheros network driver.

    4. KERNEL_SECURITY_CHECK_FAILURE (139)
    There is no obvious driver identified in the crash dump for this one but doing the items above may help.
      My ComputersSystem Spec
  3.    06 Oct 2017 #3
    Join Date : Oct 2017
    Posts : 3
    windows 10
    Thread Starter

    Thanks for the help.


    Gonna try that and see if it help. But where can i get the qualcomm drivers? It seems like the only available update on manufacture site is the intel Rapid Storage technology driver.
    Last edited by flametrower; 06 Oct 2017 at 13:58.
      My ComputerSystem Spec
  4.    08 Oct 2017 #4
    Join Date : Oct 2017
    Posts : 3
    windows 10
    Thread Starter

    Thanks for the help, looks like it did it. I haven't had a blue screen in about 2 days, will wait a little more and see if i don't get any errors.
      My ComputerSystem Spec
  5.    09 Oct 2017 #5
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    That's good - which drivers did you replace?
      My ComputersSystem Spec
  6.    2 Weeks Ago #6
    Join Date : Oct 2017
    Posts : 1
    windows 10

    2 days ago I've bought new laptop.... I've always getting blue screen with new error while using my laptop...... Plss solve it my problem.... My laptop was Lenovo ideapad 310-15ISK
      My ComputerSystem Spec
  7.    2 Weeks Ago #7
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by Subrato Shau View Post
    2 days ago I've bought new laptop.... I've always getting blue screen with new error while using my laptop...... Plss solve it my problem.... My laptop was Lenovo ideapad 310-15ISK
    Hello Subrato,

    Please start a new thread and follow the instructions at the top so we can examine your system. However, a new laptop should not do this so you have every right to return it or ask for the laptop to be fixed.
      My ComputersSystem Spec

 


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