Windows 10: machine_check_exception BSOD on boot up after new motherboard install

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  1. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Oct 2017 #51

    Please update the computer specs in the "My Computer" section:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Please include PSU, cooler, case, and peripherals including anything attached to the computer by wireless and wired (mouse, keyboard, printer, headset, xbox, etc.)

    Please post an updated zip:
    BSOD - Posting Instructions - Windows 10 Forums


    This is information on the PSU:
    PSU - Test DC Output Voltage - Windows 7 Help Forums


    Please update any computer problems that you are currently experiencing.
    What has been fixed?
    What still needs troubleshooting?
    What occurs all the time?
    What occurs at random?
    What is/is not reproducible?
    1) Have there been any new bsod?
    a) if yes please post a new zip now and for each new bsod.
    BSOD - Posting Instructions - Windows 10 Forums
    2) Is there a booting problem?
    a) if yes please describe the details.
    3) Is there a shutdown problem?
    4) Is there a freezing/hanging problem?
    a) if yes please indicate what makes it worse and what makes it better.
    b) if yes please indicate how it has changed with the fixing of the bsod
    c) if yes please indicate if running FurMark, Prime95, IPDT, etc may have impacted the problem.
    5) In device manager what has been fixed and what is still displaying a yellow triangle or unknown device?
    6) The optical drive displayed a bad block. Were you playing any burned DVD's, CD's or ROMS? Or have you had any performance problems with the optical drive?
    7) What bluetooth problems have you had or are you having?
    8) The ASIO driver was not a cause of bsod but in the event viewer there was a failed to load.
    Please update this driver.
    Updating a driver: Updating a driver. - Microsoft Community


    The Prime95 can run indefinitely.
    It was run for 1 1/2 hours.
    The link suggests up to 3 hours.
    If it were run longer do you think it may reproduce any of the computer problems?


    Was fast startup turned off?

    Code:
    Event[2202]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-10-05T21:25:20.725
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-OFB6ESI
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[4382]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-10-06T23:20:56.685
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-OFB6ESI
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[4948]:  Log Name: System
      Source: cdrom
      Date: 2017-10-07T02:54:02.391
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-OFB6ESI
      Description: 
    The device, \Device\CdRom0, has a bad block.
    Code:
    Event[4973]:  Log Name: System
      Source: cdrom
      Date: 2017-10-07T02:56:45.087
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-OFB6ESI
      Description: 
    An error was detected on device \Device\CdRom0 during a paging operation.
    Code:
    Event[5150]:  Log Name: System
      Source: cdrom
      Date: 2017-10-07T03:14:29.027
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-OFB6ESI
      Description: 
    An error was detected on device \Device\CdRom0 during a paging operation.
    Code:
    Event[2971]:  Log Name: System
      Source: BTHUSB
      Date: 2017-10-06T03:13:33.677
      Event ID: 17
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-OFB6ESI
      Description: 
    The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
    Code:
    Event[5858]:  Log Name: System
      Source: BTHUSB
      Date: 2017-10-07T21:22:41.923
      Event ID: 17
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-OFB6ESI
      Description: 
    The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
    Code:
    Event[5264]:  Log Name: System
      Source: Service Control Manager
      Date: 2017-10-07T03:49:14.555
      Event ID: 7026
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-OFB6ESI
      Description: 
    The following boot-start or system-start driver(s) did not load: 
    AsIO
    dam
    EhStorClass
    FileCrypt
    GpuEnergyDrv
    npsvctrig
    WdFilter
    Last edited by zbook; 09 Oct 2017 at 02:22.
      My ComputerSystem Spec

  2.    10 Oct 2017 #52

    Hi all, sorry for my slow response.

    I intended to run Memtest86+ the other night, but actually ran into problems getting the particular requested version to boot. It appears the BIOS did not see the Memtest86+ USB as a bootable drive, however I have had success with a newer version of Memtest86+ before so should I just use a different version?

    Referring to the above post, I will go away and get answers for all of those questions hopefully at some point today. I will also mention that Focusrite have responded to my request for support, and provided me with a beta driver to try and determine if it fixes that device's problem. They are aware that many people have been having problems with BSODs relating to their drivers.

    Also, I can confirm that the optical drive shouldn't be an issue, I was actually trying load the motherboard driver CD out of curiosity to see what it contained, but it appears that the CD Asus put in the box is faulty after trying it on another machine and recieving the same error. I have to admit I really didn't expect that...
      My ComputerSystem Spec


  3. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Oct 2017 #53

    For Memtest86+ please use the latest version: 5.01

    Memtest86+ - Advanced Memory Diagnostic Tool


    Methods used to use Memtest86+ when initial attempts fail:


    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials:
    Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials


    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.


    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows:
    Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Performance Maintenance Tutorials


    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios u have temporarly switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled
      My ComputerSystem Spec

  4.    10 Oct 2017 #54

    Right:
    Updated the rest of my system specs and external devices
    New log zip attached

    1) No BSODs since I last reported the one caused by the Focrite driver(s).
    2) No booting problems on stock BIOS settings.
    3) No shutdown problems.
    4) I get a full system freeze mainly when playing games (although this same kind of freeze has occurred in the past while on desktop with only basic programs such as Chrome and Discord running. I have noticed in some cases, the crash can happen right after an event occurs, for example moving mouse cursor after being idle, speaking through headset after being silent or muted for some time, loud in-game, but sometimes the in-game crashes have no identifiable triggering event. Nothing makes the problem better, although I can almost guarantee a crash after running hardware intensive games for 1 hour+. Neither FurMark, Prime95 nor IPDT triggered any freezes, stuttering or errors. Both FurMark and P95 were ran for more than an hour.
    5) No issues in device manager currently, but I have uninstalled all Focusrite drivers and disconnected the box for the time being, to be reintroduced at a later stage once the system freeze issue has hopefully been resolved.
    6) Optical drive bad block message was caused by a bad disc. I have tested other discs which worked perfectly fine in the drive, and I have tested the disc which could not be read in another system which spat out the same bad block error.
    7) I don't/haven't actually used the Bluetooth adapter function of this motherboard, but despite trying many times to cleanly reinstall the drivers for the adapter I still get unexpected Bluetooth adapter problems in Windows Event Viewer. This sounds like a bad driver to me.
    8) I am fairly certain the ASIO driver is not present on the system at this time, as I cannot locate it in Device Manager.

    I can try running Prime95 for the full 3 hours to see if it reproduces the problem. Fast startup is now disabled (using the batch file from the thread on this forum). I will start with P95, then an overnight run off Memtest86+ passes (if it lets me), and if none of these steps reveal any issues I will test the PSU maybe later in the week as I will be somewhat busy tomorrow.

    Hopefully we're not too far from the root cause of the problem, thanks for your unfailing patience.
    machine_check_exception BSOD on boot up after new motherboard install Attached Files
      My ComputerSystem Spec

  5.    10 Oct 2017 #55

    Ran Prime95 Stress Test for 4 hours without fail. I finally got Memtest86+ to boot using a different USB stick, so I'll leave it running until tomorrow.
      My ComputerSystem Spec


  6. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Oct 2017 #56

    When Memtest86+ is completed you will have checked most of the hardware except for the drives.
    The event log had the first entry date on 10/4/2017.
    On 10/9/2017 was the first entry with a drive paging error.

    When the RAM testing has completed 8 or more passes please use a camera or smart phone camera to take a picture and post an image into the thread.

    Then run HD Tune on all drives:

    http://www.hdtune.com/
    Check the health,
    scan for errors,
    no quick scan but full scan

    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following:
    the health,
    the error scan,
    the benchmark including the following: transfer rate, access time, burst rate, and cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    Code:
    Event[6165]:  Log Name: System  Source: Disk  Date: 2017-10-09T03:34:09.973  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-OFB6ESI  Description: An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
      My ComputerSystem Spec


  7. Posts : 10
    Windows 7; 8.1; 10
       10 Oct 2017 #57

    Uninstall Avast https://www.avast.com/uninstall-utility

    PROCESS_NAME: System
    Unable to get LeftChild of nt!_MMVAD_SHORT at ffffb30712bbc610
    failed to count VADs
    PROCESS ffffb3070f6d5040
    SessionId: none Cid: 0004 Peb: 00000000 ParentCid: 0000
    DirBase: 001ab000 ObjectTable: ffffe50acba14040 HandleCount: <Data Not Accessible>
    Image: System
    VadRoot ffffb30712bbc610 Vads 0 Clone 0 Private 24. Modified 11817. Locked 64.
    DeviceMap ffffe50acba16520
    Token ffffe50acba16a10
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    fffff78000000000: Unable to get shared data
    ElapsedTime 00:00:00.000
    UserTime 00:00:00.000
    KernelTime 00:00:00.000
    QuotaPoolUsage[PagedPool] 0
    QuotaPoolUsage[NonPagedPool] 136
    Working Set Sizes (now,min,max) (0, 0, 0) (0KB, 0KB, 0KB)
    PeakWorkingSetSize 0
    VirtualSize 5 Mb
    PeakVirtualSize 20 Mb
    PageFaultCount 0
    MemoryPriority BACKGROUND
    BasePriority 8
    CommitCharge 35
    *** Error in reading nt!_ETHREAD @ ffffb3070f6c5040

    0000000000000000: Unable to get paged pool info
    GetUlongPtrFromAddress: unable to read from fffff80130400250
    GetUlongPtrFromAddress: unable to read from fffff80130387f48
    unable to get nt!MmTotalFreeSystemPtes
    unable to get nt!MmTotalPagesForPagingFile
    unable to get nt!MmSpecialPagesInUse
    Available Pages: 0 ( 0 Kb)
    ResAvail Pages: 0 ( 0 Kb)
      My ComputerSystem Spec

  8.    10 Oct 2017 #58

    I've already done this, thanks.
      My ComputerSystem Spec

  9.    11 Oct 2017 #59

    Memtest86+ ran for 9 passes without any errors. Will move on to drive testing now.Click image for larger version. 

Name:	1507747651193.jpg 
Views:	2 
Size:	71.2 KB 
ID:	157530
      My ComputerSystem Spec


  10. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Oct 2017 #60

    Great. That was 9 passes for 16 GB RAM using Memtest86+ version 5.01= Pass.

    The HD Tune error scans can be run overnight.

    For the drives also open administrative command prompt and run chkdsk /x /r
    This may take many hours for each drive so plan to run overnight.
    To view the eventvwr report use the information in this link and post the reports into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


 
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