Random total freeze with buzzing sound from speakers


  1. studsr
    Posts : 10
    Windows 10
       New #1

    Random total freeze with buzzing sound from speakers


    Hello all,

    I hope someone can help me get to the bottom of this infuriating problem.

    My desktop randomly freezes up, and a buzzing sound emits from my speakers. This can happen anytime, when writing a Word document, watching a movie, playing a game etc.

    The reset button on my front panel will not reset the computer, the only thing that works is for me to hold in the power button for a few seconds, to switch PC completely off, wait a few seconds, then power it back on.

    All drivers are up to date, and my motherboard has the latest BIOS installed. Dump zip is attached.

    Many thanks,

    Andy
      My Computer
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  3. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #2

    There are no crash dump files included in the logs although your eventlog does show that you have had some recent 0x124 hardware related BSOD events. Other than giving you the generic troubleshooting approach for hardware related issues there is not a lot I can do to help.




    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    THREE

     HDD TEST


    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My Computers
    Quote Quote

  4. Plankton
    Posts : 2,075
    Windows 10 Pro
       New #3

    From my experience, it's generally the GPU That causes that issue. To test this; pull out the GPU and just use the Intel HD 4000 graphics that's built on the CPU. You may have to make some adjustments in the BIOS.
      My Computer
    Quote Quote

  6. studsr
    Posts : 10
    Windows 10
    Thread Starter
       New #4

    Many thanks for the replies - I will try the troubleshooting tips above, and report back if the problem persists.

    all the best,

    Andy.
      My Computer
    Quote Quote

 

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