Windows 10: Random black screens started happening recently (No BSOD) Solved


  1. Posts : 5
    Windows 10 Pro
       05 Oct 2017 #1

    Random black screens started happening recently (No BSOD)


    Hi everyone,I'm new here, seeking for help with my computer...So this is the story:I've had my computer for over 3 years now, no problems at all.In the last few months, the computer began to have this problem:Screen goes black while computer keeps running, and sometimes the infamous TDR error appears in the Event Log (but not always).Sometimes, the screen doesn't go black, but the sound (I receive the sound from DP port) sounds distorted, and it can be fixed only with a restart.The things I have tried:Replacing MBReplacing RAMReplacing GPUReplacing PSUReplacing CPU (!)Replacing PC CaseReplacing Boot SSDReplacing Keyboard and MouseFormatting the PCUpdating drivers + BIOS + Clearing CMOSAnd still, problem exists.I have tried running memtest for hours, no errors.I have also tried running these stress tests:Prime95 (never crashed)Heaven Benchmark (crashed sometimes, not always)FurMark (crashed sometimes, not always)I have also tried checking temperatures, they seem fine (GPU under heavy stress reaching 65C tops, CPU much lower than that, other computer components seems OK).My specs are:Intel i7 4930kASUS Sabertooth x794 x KHX1866C10D3/8G (Kingston) = 32GB RAMGeforce GTX 1070 (ROG STRIX-GTX1070-O8G-GAMING)Corsair RM650i (650W PSU)Corsair Carbide Series® Quiet 400Q Compact Mid-Tower CaseSTRAFE RGB Mechanical Gaming Keyboard — Cherry MX BrownRazer Deathadder Chroma Mouse2 x DELL U2415 screens, connected via DPAny idea what can I do next?I'm really desperate, no idea what I can do next...Any ideas? anyone is having the same issue?Thank you very much.
      My ComputerSystem Spec


  2. Posts : 3,139
    64bit Win 10 Pro ver 1709 Build 16299.248 and W10 Insider Build 17101 and 17604
       05 Oct 2017 #2

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec


  3. Posts : 5
    Windows 10 Pro
    Thread Starter
       05 Oct 2017 #3

    Hi,
    I'm sorry,
    Attached (I've trying debugging the kernel myself after the crashes, no luck so far, I have also added a few watchdog memory dumps).

    Thanks
    Random black screens started happening recently (No BSOD) Attached Files
      My ComputerSystem Spec


  4. Posts : 5
    Windows 10 Pro
    Thread Starter
       13 Oct 2017 #4

    For anyone having it, the issue is in Windows 10 itself, because of a security update Microsoft released with interferes with the x79 and x99 chipsets, I hope this will be fixed in the next big update (going to be released next week).

    More details here:
    https://forums.geforce.com/default/t...sues-thread/1/
      My ComputerSystem Spec


  5. Posts : 5,660
    Windows 10 Pro X64 16299.192
       14 Oct 2017 #5

    Nimce, a tip for future posts. Break it up into sentences and paragraphs. What you wrote is very, very hard to read.
      My ComputersSystem Spec


  6. Posts : 5
    Windows 10 Pro
    Thread Starter
       14 Oct 2017 #6

    Yeah, I did break it,
    but for some reason, it didn't go well (and I couldn't edit it), probably because I wrote it in notepad first and Copy-Pasted it...

    Thanks for the advice anyway.
      My ComputerSystem Spec


  7. Posts : 5,660
    Windows 10 Pro X64 16299.192
       14 Oct 2017 #7

    That's a bummer about the video card. That's an expensive piece of fairly high-end equipment. No response from Nvidia or ASUS or Microsoft on a fix.

    If all the people who bought one started returning it to ASUS (ROG version) I'll bet they could put some pressure on MS to fix it.
      My ComputersSystem Spec


  8. Posts : 5
    Windows 10 Pro
    Thread Starter
       14 Oct 2017 #8

    Actually I've tried a few GPUs, from different vendors:
    EVGA GeForce GTX 970
    ASUS GeForce GTX 1070 (this one)
    And they all behaved exactly the same.
      My ComputerSystem Spec


  9. Posts : 14,221
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Oct 2017 #9

    When posting using notepad the best method is to post anything then edit and then past whatever you want into the thread. It's an extra step or two but it then keeps it in the layout posted.

    Maybe you can start with the information entered again so that other viewers can read and add to the troubleshooting.

    The event log was empty.
    The windows error reporting was empty too.

    The uninstall.txt is missing.

    So you have software in use that is deleting the logs.
    Please identify the software and un-check the feature to delete the logs.
    Many times this Ccleaner but each software needs to be checked to make sure that you can maintain all of the logs while troubleshooting.
    Please post a new zip so that the event log can be troubleshooted:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


 

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