BSOD at random occasions (ntoskrln.exe 0x3B System_Service_Exception)


  1. dariia
    Posts : 3
    Windows 10
       New #1

    BSOD at random occasions (ntoskrln.exe 0x3B System_Service_Exception)


    First of all, I tried using dm_log_collector, but it just crashed my pc again.So I have my mini dumps folder right here :
    MINIDUMPS

    The SYSTEM_SERVICE_EXCEPTION bsod is literally hunting me. It happens at random times during the day, making it impossible for me to figure out what is causing it.The most annoying thing is that it happens alot.Like probably 20 times a day.

    I tested my minidumps on Whocrashed and BlueScreenView and both said it is caused by ntoskrln.exe

    please help me!
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  3. Spectrum
    Posts : 545
    seL4
       New #2

    I see that klbackupdisk.sys, the Kaspersky filter driver was present in both crash dumps. Temporarily remove Kaspersky from your computer, and see if it crashes again. If it does, post the new crash dumps.
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  4. zbook
    Posts : 41,459
    windows 10 professional version 1607 build 14393.969 64 bit
       New #3

    It was not clear where to click on the link that you posted.
    Please post with a link that does no put viewers at risk for potentially unwanted programs (PUPs).
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
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  6. dariia
    Posts : 3
    Windows 10
    Thread Starter
       New #4

    Spectrum said:
    I see that klbackupdisk.sys, the Kaspersky filter driver was present in both crash dumps. Temporarily remove Kaspersky from your computer, and see if it crashes again. If it does, post the new crash dumps.

    thank you so much. it's solved!
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