Windows 10: BSOD while gaming


  1. Posts : 4
    Windows 10 64 bit
       02 Oct 2017 #1

    BSOD while gaming


    Getting freezing and slowdown and BSOD. Happens in certain games. Sometimes it happens every session. Sometimes it doesn't Dumps point to nvlddmkm.sys and ntoskrnl.exe. Bug String is SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug code is 0x10000007e. Attached are the files generated from the BSOD analysis suggested here.

    Updated drivers but it didn't seem to affect it.
    BSOD while gaming Attached Files
      My ComputerSystem Spec


  2. Posts : 12,863
    Windows 10 Pro
       02 Oct 2017 #2

    Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
    Code:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
    Files that are created:
    • *.dmp,
    • dxdiag.txt,
    • hosts.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    • services.txt,
    • startup.txt
      My ComputersSystem Spec


  3. Posts : 4
    Windows 10 64 bit
    Thread Starter
       03 Oct 2017 #3

    Sorry some files are being created in different places. I copied the stuff that I saw.
    BSOD while gaming Attached Files
      My ComputerSystem Spec


  4. Posts : 12,863
    Windows 10 Pro
       03 Oct 2017 #4

    All files are created on your desktop, if they are not on your desktop see if you can find them in the desktop folder.
      My ComputersSystem Spec

  5.    03 Oct 2017 #5

    Both crash dumps are pointing towards nvlddmkm.sys, your Nvidia driver, as the culprit.

    I also see there are about 70 instances of your display driver hanging, and needing to be reset.

    Code:
    Event[1278]:
      Log Name: System
      Source: Display
      Date: 2016-12-25T21:03:16.391
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-ASPA0RB
      Description: 
    Display driver nvlddmkm stopped responding and has successfully recovered.
    Please make sure you are running the latest driver from Nvidia, you can lookup the correct driver for your card here: NVIDIA Driver Downloads
      My ComputerSystem Spec


  6. Posts : 4
    Windows 10 64 bit
    Thread Starter
       04 Oct 2017 #6

    Spectrum said: View Post
    Both crash dumps are pointing towards nvlddmkm.sys, your Nvidia driver, as the culprit.

    I also see there are about 70 instances of your display driver hanging, and needing to be reset.

    Code:
    Event[1278]:
      Log Name: System
      Source: Display
      Date: 2016-12-25T21:03:16.391
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-ASPA0RB
      Description: 
    Display driver nvlddmkm stopped responding and has successfully recovered.
    Please make sure you are running the latest driver from Nvidia, you can lookup the correct driver for your card here: NVIDIA Driver Downloads
    I updated to the latest Nvidia drivers already and it doesn't seem to affect the intermittent freezing although I haven't had another BSOD yet since it is intermittant. ANy other information you guys need?
      My ComputerSystem Spec


  7. Posts : 12,863
    Windows 10 Pro
       04 Oct 2017 #7

    A lot more information, you sure there are no more files on your desktop or in the desktop folder?
      My ComputersSystem Spec


  8. Posts : 4
    Windows 10 64 bit
    Thread Starter
       07 Oct 2017 #8

    Hello, I attached all the other files that you listed. Do you need more info?
    BSOD while gaming Attached Files
      My ComputerSystem Spec


  9. Posts : 12,863
    Windows 10 Pro
       08 Oct 2017 #9

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
      My ComputersSystem Spec


 

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