1.    30 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 3
    Windows 10

    BSOD every 4 hours (critical process died, memory management etc)


    Hi.

    Bought a laptop in may. And as soon as i started to use it kept BSODing once a day at least. After i reinstalled Win10 it stopped for a while and i thought its over. But it still happens (especially if laptop stays idle for a hour or so). I checked everything with MemoryTest already and checked my SSD and HDD with crystall disk info. Nothing is wrong there (even looked inside of laptop and everything seems fine to me).

    I give up on solving this myself since it BSODs every day at least 3 to 4 times a day which is unbearable (have no other laptop to work on though). Thanks in advance.
    BSOD every 4 hours (critical process died, memory management etc) Attached Files
      My ComputerSystem Spec
  2.    30 Sep 2017 #2
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    Please check that your system is setup to capture BSOD mini-dumps after a crash. There are no crash dump files to analyse in your logs.

    Configure Windows 10 to Create Minidump on BSOD
      My ComputersSystem Spec
  3.    30 Sep 2017 #3
    Join Date : Apr 2017
    Posts : 8,821
    windows 10 professional version 1607 build 14393.969 64 bit

    Open device manager > click view > show hidden files > post an image into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  4.    01 Oct 2017 #4
    Join Date : Sep 2017
    Posts : 3
    Windows 10
    Thread Starter

    Hello. Thank you for responses.

    I did everything according to instructions to configure windows to make dumps but i dont know why it just doesnt create any even after 3 BSODs. I checked through cmdpromt and it says that it should make minidumps but there is nothing windows/dumps folder.

    Click image for larger version. 

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      My ComputerSystem Spec
  5.    01 Oct 2017 #5
    Join Date : Apr 2017
    Posts : 8,821
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Open device manager > click view > show hidden devices > for all yellow triangles or yellow chips please expand > for any item that has a yellow triangle with a black exclamation > post an image into the thread.

    2) Then right click on any item with a yellow triangle > left click properties > left click driver > post an image into the thread
    and left click details > post an image into the thread.

    3) In the left lower corner search type system > on the left pane click advanced system settings > in startup and recovery click settings > un-check automatically restart, change write debugging information to automatic memory dump, and make sure that dump file is %SystemRoot%\MEMORY.DMP > post an image into the thread with the updated settings

    4) Download and install Whocrashed
    5) Above analyze click tools > crash dump test > type: ACCEPT
    6) Click analyze > post the results into the thread
    7) Post and updated zip into the thread after the above whocrashed steps:
    BSOD - Posting Instructions - Windows 10 Forums

    8) open administrative command prompt and type or copy and paste:
    9) sfc /scannow
    10) dism /online /cleanup-image /restorehealth
    11) chkdsk /scan
    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec
  6.    01 Oct 2017 #6
    Join Date : Sep 2017
    Posts : 3
    Windows 10
    Thread Starter

    1 - 2) There are no yellow signs with exclamation on any of listed things.
    3) Done

    Click image for larger version. 

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    4 - 6) Done

    On Sat 9/30/2017 2:58:56 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: Unknown (0xFFFF910D339D8640)
    Bugcheck code: 0xEF (0xFFFF910D339D8640, 0x0, 0x0, 0x0)
    Error: CRITICAL_PROCESS_DIED
    Bug check description: This indicates that a critical system process died.
    There is a possibility this problem was caused by a virus or other malware.
    A third party driver was identified as the probable root cause of this system error.
    Google query: CRITICAL_PROCESS_DIED

    7) Sure
    8 to 12) Done. Had problem with dism/online/cleanup-image/restorehealth command (error 87).

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc/scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism/online/cleanup-image/restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Error: 87The online/cleanup-image/restorehealth option is unknown.For more information, refer to the help by running DISM.exe /?.The DISM log file can be found at C:\Windows\Logs\DISM\dism.logC:\Windows\system32>dism/online/cleanup-image/restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Error: 87The online/cleanup-image/restorehealth option is unknown.For more information, refer to the help by running DISM.exe /?.The DISM log file can be found at C:\Windows\Logs\DISM\dism.logC:\Windows\system32>chkdsk/scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 213248 file records processed.File verification completed. 4403 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 275816 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 31285 data files processed.CHKDSK is verifying Usn Journal... 39670120 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 116294877 KB total disk space. 54034216 KB in 149828 files. 110064 KB in 31286 indexes. 0 KB in bad sectors. 323541 KB in use by the system. 65536 KB occupied by the log file. 61827056 KB available on disk. 4096 bytes in each allocation unit. 29073719 total allocation units on disk. 15456764 allocation units available on disk.C:\Windows\system32>^Z

      My ComputerSystem Spec
  7.    01 Oct 2017 #7
    Join Date : Apr 2017
    Posts : 8,821
    windows 10 professional version 1607 build 14393.969 64 bit

    For the dism commands please use copy and paste as the spacing or typos can produce the error:

    Open administrative command prompt and type or copy and paste:
    1) dism /online /cleanup-image /checkhealth
    2) dism /online /cleanup-image /scanhealth
    3) dism /online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) For the startup and recovery section dump file please un-check disable automatic deletion of memory dumps when disk space is low
    6) Post and updated zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

 


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