BSOD WHEA_UNCORRECTABLE_ERROR whilst playing a few games


  1. Morgan1815
    Posts : 3
    Windows 10
       New #1

    BSOD WHEA_UNCORRECTABLE_ERROR whilst playing a few games


    Hi,

    During certain games I've been getting BSOD. It can happy at any point during these 4 games where the game freezes then windows crashes and displays WHEA_UNCORRECTABLE ERROR.

    The games are: Grand theft auto V, battlefield 1, Total war: Warhammer and Arma 3 (rarely)

    I've done a few fixes such as re-downloaded NVidia, reset PC to original settings and so on so fourth. Tried turning off over-clocks in my PC and so on.

    Talked with Microsoft support and it may be a 3rd party driver on my PC?

    Any help preventing this crashes would really be appreciated. I've attached a file with my system information.

    Thanks
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  3. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #2

    These type of hardware errors can be quite difficult to solve. The usual procedure is to test all the hardware in a systematic way. If there are no issues detected then we begin to suspect a driver might be triggering it. Work through the following and report back on each item.




    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    THREE

     HDD TEST


    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
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  4. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #3

    In June there were problems with the Nvidia graphics in the event log. There have been no reported problems noted in the event log since that time. Since June had you updated the driver or made any changes to the GPU hardware?
      My Computer
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  6. Morgan1815
    Posts : 3
    Windows 10
    Thread Starter
       New #4

    philc43 said:
    These type of hardware errors can be quite difficult to solve. The usual procedure is to test all the hardware in a systematic way. If there are no issues detected then we begin to suspect a driver might be triggering it. Work through the following and report back on each item.




    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    THREE

     HDD TEST


    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
    I changed graphic cards but that was last year. Apart from that there's been no changes. The issue started happening well after that.

    Thanks for your replies etc. I will go through the list of tests however yesterday I removed all drivers on my PC and installed them 1 by 1. The issue seems to have become completely less common now and only has happened once in the last 24 hours (which I can live with).

    if it persists I will try the stress testing.

    Thank you!
      My Computer
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  7. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #5

    These are the 3 problematic events displayed in the event logs for Nvidia graphics in June, 2017.

    Reinstalling drivers reduced the problem but there are still bsod.

    All drivers are not uninstalled and reinstalled using only one method.
    Some drivers need a special way to uninstall and install.

    For the above tests on CPU, GPU, drives, and RAM some can be run overnight and others require participation to monitor temperatures or display artifacts.

    The HD Tune error scan can be run overnight. Then in the AM you can make an image and post the results into the thread.

    The Memtest86+ version 5.01 testing can be started in the late afternoon and run overnight.
    Memtest86+ version 5.01 is not run by time but by passes.
    It takes 8 or more passes for proper testing.
    Fewer than 8 passes has a significant number of false negatives.
    A false negative is a test result that is a pass when there is malfunctioning RAM.
    The computer has 16 GB RAM.
    Memtest86+ version 5.01 takes approximately 1 -2 hours / GB RAM.
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM for 8 or more passes to determine which RAM module is malfunctioning.

    After the next bsod please post a new zip.








    Code:
    Event[2002]:  Log Name: System  Source: Display  Date: 2017-06-15T16:43:11.274  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E1JVTI4  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[2111]:  Log Name: System  Source: Display  Date: 2017-06-18T19:45:03.554  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E1JVTI4  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[2610]:  Log Name: System  Source: Display  Date: 2017-06-27T17:52:31.930  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-E1JVTI4  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
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  8. BSODHunter
    Posts : 926
    Windows 10 Pro
       New #6

    The WHEA error summary indicate a problem with the CPU:

    Code:
    GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 4 Bank 4) 
GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 6 Bank 4) 
GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 1 Bank 4) 
GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 0 Bank 4) 
memory_corruption - Micro-Architectural Error - Internal timer (Proc 5 Bank 4)


    • post #6 "I can say for sure that the two WHEA errors report architectural failures (both pointing to internal timer) in your CPU which are pretty certainly CPU problems."
    • post #9 "... the WHEA errors report internal CPU timer faults. Drivers and all really can't pull a fast one on these types of errors, so they're pretty legit in what they say. Whether it's a CPU that went bad altogether or some underlying problem like OCing, temp or voltage, it's still a hardware issue that's affecting the CPU's timing mechanism.



    More info about the "internal timer" error here:
    Computer Crashing - Page 3 - Windows 7
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  9. Morgan1815
    Posts : 3
    Windows 10
    Thread Starter
       New #7

    Ok I will do the tests the next chance I get to be at pc

    And if there's an error with cpu is it as simple as replacing it or how else can I fix it?

    Thanks all for replies and help
      My Computer
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  10. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #8

    Make sure that there is no over clocking during any of the tests.

    Please update the computer specs in the "My Computer" section:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    When you run each test please record test duration and maximum temperature.
    Prime95 can run indefinitely.
    The longer the duration the better the test.
    Attempt to run for 3 or more hours if possible.
    See the links for monitoring and about aborting the tests.
    Prime95 - Stress Test Your CPU Performance Maintenance Tutorials

    Furmark attempt to run for 45 minutes to an hour.
    FurMark - GPU Stress Test Performance Maintenance Tutorials

    The above tests require user interaction with temperature and display artifact monitoring.

    There is an additional test to check the CPU.
    This test should take less than 15 minutes.
    It will display pass or fail and create a log.

    Download and install the Intel Processor Diagnostic Tool

    When the test completes please use the Microsoft snipping tool to post an image into the thread.

    Download Intel® Processor Diagnostic Tool:

    Download Intel® Processor Diagnostic Tool

    Intel® Processor Diagnostic Tool:

    The Intel® Processor Diagnostic Tool


    For all tests please post images into the thread:
    Take Screenshot in Windows 10 General Tips Tutorials
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