BSOD/Crash when a load is on GPU

xSil3nt · 29 Sep 2017

A few days ago, my PC started crashing as soon as I put a load on the GPU (Even with very small loads such as a game's loading screen), I thought this was because I was running my GPU (270X) on a x4 slot, so I switched it to a x16 slot and when I booted up the PC, I saw that the drivers weren't detecting the card, I thought this was normal, so I uninstalled the drivers using DDU in safe mode, and then tried to reinstall them by downloading them from AMD's website. Unfortunately, I was greeted with a blue screen when I tried to install them. I switched the card back to the x4 slot and tried again to no avail. I ended up reinstalling windows and trying again. Next, I flashed an older BIOS to my card (Probably shouldn't have done this, the version I flashed was 015.041.000.000.000000). This made no difference. At this point, I reinstalled windows and tried installing the drivers again, I had another bluescreen when installing the drivers. It said something about "atikmdag.sys", so I replaced the atikmdag.sys file in System32/drivers with the atikmdag.sys in the C://AMD folder. And then, I flashed the old bios back onto my card. This time, the drivers installed with no problems. I then loaded up GPU-Z, and started the render test on it (the small question mark next to the Bus interface box, its a very light load, I had no other programs to stress the gpu). After 1 or 2 seconds of the render test running, it started artifacting heavily and the screen turned white with black lines running horizontally (Maybe a faulty GPU), just like before the windows reinstall. And the PC restarts. I am running the driver version 17.7.2.
GPU BIOS version I am running right now: 015.044.000.001.000000

Attachment 155635

PS: I am really sorry if this is the wrong section, this issue sort of fits into both " Graphics cards" and "BSOD Crashes and Debugging", so I didn't really know which one to post to.

Spectrum · 29 Sep 2017

My understanding is that an Optiplex 7010's power supply does not provide extra cables to power the 270X and the power draw from the PCIe slot itself isn't sufficient. Are you using a custom power supply?

This is sounding like a hardware fault to me, but it's worth trying AMD's latest drivers for your R9 270X.

Installed version: 22.19.662.4
Current version from AMD : 22.19.677.25

Link to drivers

I also saw this event several times, indicating the driver was blocked from loading

Code:

Event[592]:
  Log Name: System
  Source: Service Control Manager
  Date: 2017-09-29T19:24:12.574
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-FOD4BI8
  Description: 
The atidgllk service failed to start due to the following error: 
This driver has been blocked from loading

Just to confirm, if you just use the Intel graphics, you do not experience any crashes?

zbook · 29 Sep 2017

When using DDU did you download new drivers from Dell or from AMD?
Please open the Dell website, enter serial or product number and operating system to view the drivers.
Post the URL or link into the thread.
The multiple AMD graphics card driver bsod were seen in the zip.

atikmpag.sys
atikmdag.sys

1) Turn off windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

2) Update Rtwlanu using device manager:

Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter

Updating a driver: Updating a driver. - Microsoft Community

This is the version that you are currently using:

Code:

Name    AMD Radeon R9 200 SeriesPNP Device ID    PCI\VEN_1002&DEV_6810&SUBSYS_2336148C&REV_00\4&45EF1DB&0&0008Adapter Type    AMD Radeon Graphics Processor (0x6810), Advanced Micro Devices, Inc. compatibleAdapter Description    AMD Radeon R9 200 SeriesAdapter RAM    (2,147,483,648) bytesInstalled Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dllDriver Version    22.19.662.4INF File    oem4.inf (ati2mtag_R575 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 59 hertzBits/Pixel    32Memory Address    0xE0000000-0xEFFFFFFFMemory Address    0xF7E00000-0xF7EFFFFFI/O Port    0x0000E000-0x0000EFFFIRQ Channel    IRQ 4294967293I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\drivers\atikmpag.sys (22.19.662.4, 536.91 KB (549,800 bytes), 7/26/2017 4:05 PM)

Code:

9/30/2017 12:23 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff800619a1c4c
P4: ffffd000cc58cf88
P5: ffffd000cc58c7a0
P6: 10_0_10240
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092917-28703-01.dmp
C:\Windows\Temp\WER-39062-0.sysdata.xml
C:\Windows\Temp\WERB93D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_b9d3541fc8369680194065ce015b9c450eb5379_00000000_cab_02bcb9f9

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092917-28703-01
Report Status: 4
Hashed bucket:9/30/2017 2:05 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff8009b341c4c
P4: ffffd0011371af88
P5: ffffd0011371a7a0
P6: 10_0_10240
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092917-30671-01.dmp
C:\Windows\Temp\WER-36171-0.sysdata.xml
C:\Windows\Temp\WER9395.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_982bd2ceaeb4345372d4dea9a127379133a659_00000000_cab_02d49615

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092917-30671-01
Report Status: 4
Hashed bucket:
9/30/2017 2:54 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffffe0017f27d840
P3: 0
P4: 0
P5: 0
P6: 10_0_10240
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092917-22406-01.dmp
C:\Windows\Temp\WER-27187-0.sysdata.xml
C:\Windows\Temp\WER9C12.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_100000ea_5120d460d6011e68bd13d5a7be2479033e68e99_00000000_cab_02c49c11

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092917-22406-01
Report Status: 4
Hashed bucket:


9/30/2017 2:54 AM    Windows Error Reporting    Fault bucket 0xEA_IMAGE_atikmdag.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 80b375d4-f5db-473c-9617-259fa9e5dacc

Problem signature:
P1: 100000ea
P2: ffffe0017f27d840
P3: 0
P4: 0
P5: 0
P6: 10_0_10240
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092917-22406-01.dmp
C:\Windows\Temp\WER-27187-0.sysdata.xml
C:\Windows\Temp\WER9C12.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_5120d460d6011e68bd13d5a7be2479033e68e99_00000000_cab_0b014dcd

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092917-22406-01
Report Status: 0
Hashed bucket:

9/30/2017 2:06 AM    Windows Error Reporting    Fault bucket AV_atikmdag!KRSContext::Initialize, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 1c6a4bc0-c2db-4fe0-b252-b7cc39b1901d

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff8009b341c4c
P4: ffffd0011371af88
P5: ffffd0011371a7a0
P6: 10_0_10240
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092917-30671-01.dmp
C:\Windows\Temp\WER-36171-0.sysdata.xml
C:\Windows\Temp\WER9395.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_982bd2ceaeb4345372d4dea9a127379133a659_00000000_cab_0ad10b94

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092917-30671-01
Report Status: 0
Hashed bucket:
9/30/2017 12:26 AM    Windows Error Reporting    Fault bucket AV_atikmdag!KRSContext::Initialize, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: b413c4f1-b75e-4c63-b278-f7b7406557ee

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff800619a1c4c
P4: ffffd000cc58cf88
P5: ffffd000cc58c7a0
P6: 10_0_10240
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092917-28703-01.dmp
C:\Windows\Temp\WER-39062-0.sysdata.xml
C:\Windows\Temp\WERB93D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_b9d3541fc8369680194065ce015b9c450eb5379_00000000_cab_1353781f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092917-28703-01
Report Status: 0
Hashed bucket:
9/30/2017 2:54 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 67a6593d-87ce-48d5-b7de-ab539855219e

Problem signature:
P1: 117
P2: ffffe0017fe3c010
P3: fffff8005bc9f7f8
P4: 0
P5: 16c
P6: 10_0_10240
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
C:\Windows\LiveKernelReports\WATCHDOG\WD-20170929-1952.dmp
C:\Windows\Temp\WER-27187-0.sysdata.xml
C:\Windows\Temp\WER91A1.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_6d3522c64ba094398f225c9f988aa4945e12a3b_00000000_cab_0b012304

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9a8d2dcd-a58a-11e7-9bca-90f65216e657
Report Status: 0
Hashed bucket:

Code:

Event[588]:  Log Name: System
  Source: Service Control Manager
  Date: 2017-09-29T19:24:12.566
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-FOD4BI8
  Description: 
The atidgllk service failed to start due to the following error: 
This driver has been blocked from loading

Code:

Windows failed fast startup with error status 0xC0000411.

Code:

Event[52]:  Log Name: System
  Source: Microsoft-Windows-Kernel-PnP
  Date: 2017-09-29T17:06:54.425
  Event ID: 219
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-M7P1NB6
  Description: 
The driver \Driver\RtlWlanu failed to load for the device USB\VID_0BDA&PID_8176\00e04c000001.

rtwlanu.sys

Realtek RTLxxxxx Wireless USB 2.0 Adapter
Used by different manufacturer's

http://www.realtek.com.tw/downloads/

atikmpag.sys

ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)

http://support.amd.com/us/Pages/AMDSupportHub.aspx
Get from OEM for laptops

atikmdag.sys

ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)

http://support.amd.com/us/Pages/AMDSupportHub.aspx
Get from OEM for laptops

Code:

Name    [00000002] Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network AdapterAdapter Type    Ethernet 802.3
Product Type    Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter
Installed    Yes
PNP Device ID    USB\VID_0BDA&PID_8176\00E04C000001
Last Reset    9/29/2017 7:53 PM
Index    2
Service Name    RtlWlanu
IP Address    192.168.100.11, fe80::4cc2:5d67:91f1:7271
IP Subnet    255.255.255.0, 64
Default IP Gateway    192.168.100.1, fe80::1
DHCP Enabled    Yes
DHCP Server    192.168.100.1
DHCP Lease Expires    9/29/2017 11:54 PM
DHCP Lease Obtained    9/29/2017 7:54 PM
MAC Address    ‪90:F6:52:16:E6:57‬
Driver    c:\windows\system32\drivers\rtwlanu.sys (1027.4.1120.2014, 3.60 MB (3,772,632 bytes), 7/10/2015 3:59 AM)

xSil3nt · 29 Sep 2017

Spectrum said:

My understanding is that an Optiplex 7010's power supply does not provide extra cables to power the 270X and the power draw from the PCIe slot itself isn't sufficient. Are you using a custom power supply?

Yes, I am using a CoolerMaster G750M

Spectrum said:

This is sounding like a hardware fault to me, but it's worth trying AMD's latest drivers for your R9 270X.
Installed version: 22.19.662.4
Current version from AMD : 22.19.677.25

I just installed the newer drivers (I did not uninstall the older drivers, i just ran the downloaded file and clicked express install), and rebooted, as soon as i ran the GPU-z render test, it seemed fine at first, but after a few seconds, it crashed with the white background and black horizontal lines. When I rebooted it, it was able to get to the desktop, but, after a few seconds, it crashed the same way again, even though I hadn't put much stress on the GPU (I only had chrome running at that time). I think updating the drivers somehow made it worse. I tried rebooting again and it wouldn't go past the windows loading screen (The blue windows 10 logo with the spinning circles on the bottom) and it black screens after a few seconds (probably when the graphics driver is loaded). I think i can boot to safe mode with the graphics card attached.

Spectrum said:

Just to confirm, if you just use the Intel graphics, you do not experience any crashes?

Intel HD graphics runs just fine, I am currently using it to write this as the PC wont go past the windows loading screen with the GPU attached (unless on safe mode).

zbook said:

When using DDU did you download new drivers from Dell or from AMD?

I downloaded them from AMD's website.

zbook said:

1) Turn off windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
2) Update Rtwlanu using device manager:

Done, I've disabled Fast Startup using the .bat file. And updated Rtwlanu using device manager.

zbook said:

Please open the Dell website, enter serial or product number and operating system to view the drivers.
Post the URL or link into the thread.

I cannot find the drivers download page on dell's website, When i enter my service tag(5HMBHY1) into the 'Drivers and downloads' section, it redirects me to this: Support for OptiPlex 7010 | Manuals documents | Dell Maldives
. There are no driver downloads there though.

zbook · 29 Sep 2017

When using the AMD web site as the source of drivers the best option is clean install.
Was this method considered?

Most often the best option is the install drivers from the computer manufacturer.
The next best option is typically from the component manufacturer.

Post into the thread the available drivers from Dell and AMD so that all of the options are listed.
Then use DDU and start with the Dell drivers.
If problems are fixed then the troubleshooting will be completed.
If problems persist then use DDU and clean install the AMD graphic drivers from the AMD site.

The drivers can be tested if necessary with Furmark and/or windows driver verifier.

xSil3nt · 29 Sep 2017

zbook said:

When using the AMD web site as the source of drivers the best option is clean install.
Was this method considered?

Most often the best option is the install drivers from the computer manufacturer.
The next best option is typically from the component manufacturer.

Post into the thread the available drivers from Dell and AMD so that all of the options are listed.
Then use DDU and start with the Dell drivers.
If problems are fixed then the troubleshooting will be completed.
If problems persist then use DDU and clean install of the AMD graphic drivers from the AMD site.

The drivers can be tested if necessary with Furmark and/or windows driver verifier.

I cannot find any download links to drivers on the Dell website. When i enter my service tag, it only shows manuals, warranty and system config info. There are no links to drivers on the page for me. Should i start with drivers from AMD?
Attachment 155730

xSil3nt · 29 Sep 2017

These are the available drivers on AMD's website:
Attachment 155729
I've downloaded both of them. Which one should I try first?

zbook · 29 Sep 2017

Make sure that there is no over clocking while troubleshooting.

Sometimes there are problems in the bios that produce bsod.

The bios in your computer: BIOS Version/Date Dell Inc. A24, 11/25/2016
Please check to see if this is the most up to date version.
To ensure that there are no improper bios settings please reset the bios.
Sometimes there can be failure to boot after resetting the bios.

So please make sure your files are backed up.

Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:

Macrium Software | Your Image is Everything

And please create a restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:

How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:

3 Ways to Reset Your BIOS - wikiHow

Once the bios is reset then use DDU followed by clean install using the AMD website.

Start with the newest driver.

Download and install CPU-Z
CPU-Z | Softwares | CPUID
Post images of each tab.
For the SPD tab please display the results for each slot 1 -4
For the graphics please display both graphic cards.

What are the BIOS 3.3, 5 and 12 voltage values?
What are the CPU voltage and frequency?

FurMark - GPU Stress Test
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

xSil3nt · 29 Sep 2017

zbook said:

Make sure that there is no over clocking while troubleshooting.

This is a locked CPU and a bios, no overclocks on the CPU. None on the GPU either.

zbook said:

The bios in your computer: BIOS Version/Date Dell Inc. A24, 11/25/2016
Please check to see if this is the most up to date version.
To ensure that there are no improper bios settings please reset the bios.
Sometimes there can be failure to boot after resetting the bios.

This is the most up to date BIOS for my mobo & I have reset the bios/cleared the CMOS.

zbook said:

Once the bios is reset then use DDU followed by clean install using the AMD website.

Start with the newest driver.

Okay, thanks. Trying that now.

xSil3nt · 30 Sep 2017

Black screens when installing the driver (latest one), and is unresponsive, left it for 15 mins, still no change, forced shutdown adn rebooted, driver wasnt installed at all. I'm gonna try installing it in safe mode.