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  1.    29 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 14
    Windows 10

    Random BSOD usually while the game star colony is open


    This bsod of death seems to happen everyday now and usually random while playing online, but the screen is distorted so i cant view the reason why
    I
    use a lot of software that i need and dont want to factory reset because itd be almost impossible to tell what is the culprit

    I have run memtest86 chkdsk dxdiag sfcscanow(everything passed) updated all my drivers and downloaded every windows update. i have checked for viruses with bit defender and everything is clean. i have done a fresh install of my gpu driver. I have been anal retentive over everything and still cant find the problem.

    PC SPECS~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Time of this report: 9/29/2017, 11:12:43 Machine name: DESKTOP-NSEQLQ2 Machine Id: {D018530F-E4C7-40FE-B9A5-A441E178ADA6} Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Inspiron 3668 BIOS: 1.2.1 Processor: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz (4 CPUs), ~3.9GHz Memory: 8192MB RAM Available OS Memory: 8100MB RAM Page File: 3256MB used, 6123MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCPMicrosoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.15063.0000 64bit Unicode
    Card name: Radeon(TM) RX 460 Graphics Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x67EF) DAC type: Internal DAC(400MHz) Device Type: Full Device Device Key: Enum\PCI\VEN_1002&DEV_67EF&SUBSYS_94601682&REV_CF Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No ProblemDriver Problem Code: Unknown Display Memory: 6045 MB Dedicated Memory: 1995 MB Shared Memory: 4050 MB Current Mode: 1600 x 900 (32 bit) (60Hz) Monitor Name: Acer S201HL(Digital) Monitor Model: Acer S201HL Monitor Id: ACR01A5 Native Mode: 1600 x 900(p) (60.000Hz) Output Type: DVI Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\W INDOWS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\WINDO WS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\WINDOWS\S ystem32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\amdxc64.dllDriver File Version: 22.19.0662.0004 (English) Driver Version: 22.19.662.4 DDI Version: 12 Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.2Graphics Preemption: Primitive Compute Preemption: DMA Miracast: Not Supported by Graphics driverHybrid Graphics GPU: Not Supported Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 7/19/2017 8:00:00 PM, 1962120 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B71EE2-24AF-11CF-3675-F6B673C2DB35} Vendor ID: 0x1002 Device ID: 0x67EF SubSys ID: 0x94601682 Revision ID: 0x00CF Driver Strong Name: oem20.inf:cb0ae414c5d3bc08:ati2mtag_Polaris11DS:22.19.662.4ci\ven_1002&dev_67ef&rev_cf Rank Of Driver: 00D12000 Video Accel: ModeMPEG2_A ModeMPEG2_C
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    BSOD Error codes~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Fault bucket , type 0Event Name: MpTelemetryResponse: Not availableCab Id: 0Problem signature:P1: unspecifiedP2: HardeningTelemetryP3: HardeningTelemetryDisableAVP4: 4.11.15063.447P5: unspecifiedP6: unspecifiedP7: unspecifiedP8: P9: P10: Attached files:These files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_unspecified_c3a9abecd26e374f4dfcd4 cc14303ff728e794_00000000_1e659969Analysis symbol: Rechecking for solution: 0Report Id: 868b9a02-6a35-46e3-85e6-70cd5d639808Report Status: 4Hashed bucket:

    Fault bucket 116372643896, type 5Event Name: BEX64Response: Not availableCab Id: 0Problem signature:P1: RadeonSettings.exeP2: 10.1.1.1682P3: 58fea395P4: RadeonSettings.exeP5: 10.1.1.1682P6: 58fea395P7: 00000000002f5b2cP8: c0000409P9: 0000000000000002P10: Attached files:\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9A42.tmp.dmp\\?\C:\ProgramData\Microsoft\Wind ows\WER\Temp\WER9B8B.tmp.WERInternalMetadata.xml\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9B9 9.tmp.csv\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9B9A.tmp.txtThese files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RadeonSettings.e_7f65982e30cfbfc019 7244aa460dd4128957_2219ed74_3c1fa231Analysis symbol: Rechecking for solution: 0Report Id: af115031-f2b1-4533-a22b-30c90e9998f3Report Status: 268435456Hashed bucket: b980e0c70a176ee7628bfc85cc612207

    type 0 and 5 are the ones i mainly see any help would be greatly appreciated!
      My ComputerSystem Spec
  2.    29 Sep 2017 #2
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    The windows error reports you have included above are not for the BSOD events. We ask you to provide the logfiles for a reason - they include a lot of information that allows us to investigate the BSOD events.


    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec
  3.    29 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 14
    Windows 10
    Thread Starter

    DESKTOP-NSEQLQ2-Fri_09_29_2017_154657_99.zip here is the correct bsod zip file.

    p.s. i think its when playing the google chrome browser based games(the only games i play) but i am not certain on the bsod trigger. this computer is fairly new and ran into this problem a few weeks in. I did not take meticulous notes of what software i had installed back then.
    Last edited by ParadoxJKE; 29 Sep 2017 at 15:29.
      My ComputerSystem Spec
  4.    30 Sep 2017 #4
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    I think nearly all of these errors are related to the graphics driver:

    Code:
    VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    The video scheduler has detected that fatal violation has occurred. This resulted
    in a condition that video scheduler can no longer progress. Any other values after
    parameter 1 must be individually examined according to the subtype.
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

    One crash dump picked up the Intel Rapid Storage Technology driver was misbehaving:
    Code:
    ffffa300`54d4ed50  fffff80b`2e372400Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
     iaStorA+0x82400
    Please update the graphics driver. The best way to do this is to uninstall everything of AMD using Display Driver Uninstaller and install the driver for AMD listed on the DELL support page for your system.

    The Intel RST driver for your device can also be found on the Dell support page, you should try reverting to the one recommended by DELL.
      My ComputersSystem Spec
  5.    30 Sep 2017 #5
    Join Date : Sep 2017
    Posts : 14
    Windows 10
    Thread Starter

    okay, do i use the display driver uninstaller for the intel rst driver too?
      My ComputerSystem Spec
  6.    30 Sep 2017 #6
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by ParadoxJKE View Post
    okay, do i use the display driver uninstaller for the intel rst driver too?
    No, the DDU is only for the display driver.
      My ComputersSystem Spec
  7.    30 Sep 2017 #7
    Join Date : Sep 2017
    Posts : 14
    Windows 10
    Thread Starter

    okay i understand. i went to the dell driver website and all it detected was a bios update not anything for the intell rst graphics card Support for Inspiron 3668 | Drivers downloads | Dell US I also see no such AMD driver suggested by dell using their detection system
      My ComputerSystem Spec
  8.    30 Sep 2017 #8
    Join Date : Sep 2017
    Posts : 14
    Windows 10
    Thread Starter

    I try to roll back my Intel HD 630 graphics card but the option isn't available in device manager so there's no way to revert that graphics card through device manager. There was no update for the driver either through dell support. I bought this computer two months ago and it's a relatively new model so that is probably why there were no updates for the driver.
      My ComputerSystem Spec
  9.    30 Sep 2017 #9
    Join Date : Apr 2017
    Posts : 8,679
    windows 10 professional version 1607 build 14393.969 64 bit

    IRST:

    On the Dell website expand the serial ATA to identify the Intel rapid storage technology driver.

    Using control panel uninstall Intel fapid storate technology and then reinstall from the Dell website.


    AMD graphics:

    1) Uninstall everything AMD using Display driver uninstaller and install new drivers from the Dell or the AMD website.


    2) The Dell web site is preferred.


    3) Enter the computer's serial or product number and the operating system to view available drivers.


    4) If you use the AMD web site be sure the "clean install" box is checked and only install the graphics driver.


    Official Display Driver Uninstaller DDU Download


    Display Driver Uninstaller Download version 17.0.7.2


    Display Driver Uninstaller: How to use - Windows 7 Help Forums


    AMD Support and Radeon Software Driver Download

    Chipset drivers

    Update the chip set drivers with update Sept 2017
    Intel Chipset Device Software Driver

    Bios

    Update the bios with update June 2017
    1.3.4 ,1.3.4
    Dell Inspiron 3668/3268 System BIOS

    Update any/all other drivers that are not yet up to date.

    When all of theabove fixes and updates are completed run the full Dell diagnostics and post an image of the results into the thread:

    http://www.dell.com/support/home/us/en/19/product-support/servicetag/21m95f2/diagnose?showresult=true&files=2

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  10.    30 Sep 2017 #10
    Join Date : Sep 2017
    Posts : 14
    Windows 10
    Thread Starter

    almost done i have done all of the steps listed except for the video section for the dell website hd graphics driver. should i use display driver uninstaller to remove my current graphics driver for intel and then install the one on the website or should i just let the updater update the hd graphics without first uninstalling? I uninstallerd the amd one with the display driver uninstaller before downloading the dell preferred amd driver-i mention this to not raise concerns about the amd driver process i took. this hd graphics driver process for intel is my last obstacle before i can take a screen shot.
      My ComputerSystem Spec

 
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