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  1.    02 Oct 2017 #11
    Join Date : Apr 2017
    Posts : 8,615
    windows 10 professional version 1607 build 14393.969 64 bit

    The chkdsk /x /f /r can be re-run overnight.
    In the AM post the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    Please post using one drive or drop box share link:


    memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP


    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.
      My ComputerSystem Spec
  2.    05 Oct 2017 #12
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Hi Vita,

    If your laptop is still under warranty, you should use it to replace the hard drive.
    Else, you can see if a computershop will replace it for you for a reasonable price if you don't know how to do it and don't want to attempt to.

    If you do want to try it yourself, watch youtube videos to see how to open your laptop carefully with the standard precautions.
    - make sure the video is about your laptop model. Every laptop model is different and has a different way of opening.
    - make sure that the battery is removed, the power is removed and that you discharge yourself of electricity before opening the laptop.
      My ComputersSystem Spec
  3.    05 Oct 2017 #13
    Join Date : Sep 2017
    Posts : 15
    Windows 10 64 bit
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi Vita,

    If your laptop is still under warranty, you should use it to replace the hard drive.
    Else, you can see if a computershop will replace it for you for a reasonable price if you don't know how to do it and don't want to attempt to.

    If you do want to try it yourself, watch youtube videos to see how to open your laptop carefully with the standard precautions.
    - make sure the video is about your laptop model. Every laptop model is different and has a different way of opening.
    - make sure that the battery is removed, the power is removed and that you discharge yourself of electricity before opening the laptop.
    Are you suggesting the problem lies with my HDD? Does that mean I just need to replace one? I have an unused 500 gig PS4 hard drive I wonder if that works.
      My ComputerSystem Spec
  4.    05 Oct 2017 #14
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    The eventlog is full of failed operations with the hard drive and the benchmark doesn't look good.

    You can try it, but then again you have to know how to open the laptop.
      My ComputersSystem Spec
  5.    05 Oct 2017 #15
    Join Date : Sep 2017
    Posts : 15
    Windows 10 64 bit
    Thread Starter

    Quote Originally Posted by axe0 View Post
    The eventlog is full of failed operations with the hard drive and the benchmark doesn't look good.

    You can try it, but then again you have to know how to open the laptop.
    Thanks very much, I'll give it a shot. I have actually opened the laptop before, just a few months ago, but I'll need to follow a guide to remove the HDD.

    Maybe I'll backup my files before I try it.
      My ComputerSystem Spec
  6.    4 Weeks Ago #16
    Join Date : Sep 2017
    Posts : 15
    Windows 10 64 bit
    Thread Starter

    Any second opinions?
      My ComputerSystem Spec
  7.    4 Weeks Ago #17
    Join Date : Apr 2017
    Posts : 8,615
    windows 10 professional version 1607 build 14393.969 64 bit

    When running chkdsk /x /r you can re-run it overnight.
    When it has completed use the information in this link to post the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    In post #6 there were images of the HD Tune results for Health, Error, and Benchmark.

    It seems that part of the Health results were not in the view posted.
    (There was a scroll bar and the retired block count was missing)

    Please repeat the Health scan and post an image of the results into the thread.
    Last edited by zbook; 4 Weeks Ago at 03:04.
      My ComputerSystem Spec
  8.    4 Weeks Ago #18
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    What do you need a second opinion for?
      My ComputersSystem Spec
  9.    4 Weeks Ago #19
    Join Date : Sep 2017
    Posts : 15
    Windows 10 64 bit
    Thread Starter

    Quote Originally Posted by axe0 View Post
    What do you need a second opinion for?
    Well I'm not entirely committed to removing my HDD and all that jazz, I need my laptop intact for a bit so I can get some work done. I was hoping if there was something else I should try. You know, there' something inside the back of the laptop that's been rattling when I move the laptop around, I wonder if that's the problem? Something might have come off? Although shaking it doesn't really give me a BSOD. It's been this way since mid July.
      My ComputerSystem Spec
  10.    4 Weeks Ago #20
    Join Date : Sep 2017
    Posts : 15
    Windows 10 64 bit
    Thread Starter

    Quote Originally Posted by zbook View Post
    When running chkdsk /x /r you can re-run it overnight.
    When it has completed use the information in this link to post the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    In post #6 there were images of the HD Tune results for Health, Error, and Benchmark.

    It seems that part of the Health results were not in the view posted.
    (There was a scroll bar and the retired block count was missing)

    Please repeat the Health scan and post an image of the results into the thread.
    checked it before taking the screen, it all seemed fine (only saw "OKs")
    I
      My ComputerSystem Spec

 
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