Windows 10: BSOD watching YT on Chrome - Error Code Unexpected Store Exception Solved

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  1.    28 Sep 2017 #1

    BSOD watching YT on Chrome - Error Code Unexpected Store Exception


    Good day all, I have a Lenovo Y410P laptop running Windows 10 which I use as a secondary computer, the other day I was watching Youtube on Google Chrome on it and I got the BSOD, Stop Code Unexpected Store Exception.

    I've been having trouble with it for over a week now, when I turn the external screen off at night most mornings when I turn it back on it has no signal, I open the lid and it looks like it's powered, the power light and keyboard are illuminated but it won't respond to anything showing me the screen so I have to power it off and restart. I don't know if this is related but I figured I'd mention it.

    If any more info is needed please ask.
    Thanks for your time.

    CMHALENOVO-Thu_09_28_2017__23634_79.zip
      My ComputerSystem Spec


  2. Posts : 13,527
    Windows 10 Pro
       28 Sep 2017 #2

    Hi hishighness420,

    Welcome to 10Forums :)

    Your logs show thousands of bad blocks on your hard drive, just for a few days though last month.
    However, because the status code is an in-page error as to if you have made any actions towards the hard drive (replacement, chkdsk, something else)?
      My ComputersSystem Spec

  3.    28 Sep 2017 #3

    I may have been downloading, I don't remember. Does it say which hard drive? I have a couple connected to it.
      My ComputerSystem Spec

  4.    28 Sep 2017 #4

    To quickly determine the disk, please run the following command from a PowerShell prompt:

    Code:
    Get-Partition | Format-List > $home\Desktop\partitions.txt
    This will send the information to partitions.txt on your Desktop. Please post the output here.
      My ComputerSystem Spec

  5.    28 Sep 2017 #5
      My ComputerSystem Spec

  6.    28 Sep 2017 #6

    From what you posted, you only have one disk attached, and you have 8 separate partitions on the same disk. The errors logged are referencing disk 1, whereas you currently only have disk 0 installed.

    Code:
    Event[441]:
      Log Name: System
      Source: Disk
      Date: 2017-08-08T10:33:05.432
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: CMHALenovo
      Description: 
    The device, \Device\Harddisk1\DR1, has a bad block.
      My ComputerSystem Spec

  7.    28 Sep 2017 #7

    Ah, the USB must have popped out on the other one. Well, regardless does this mean my HDD is dying? If not how do I fix this?

    Thanks for your help.
      My ComputerSystem Spec


  8. Posts : 13,527
    Windows 10 Pro
       28 Sep 2017 #8




    BSOD watching YT on Chrome - Error Code Unexpected Store Exception Diagnostics Test BSOD watching YT on Chrome - Error Code Unexpected Store Exception
     HDD TEST

    Note   Note
    Run the tests on all hard drives/partitions!

    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec

  9.    02 Oct 2017 #9

    Hey, how long should the Seatools long test take? I started it 9 hours ago and it looks like it's frozen.

    This is what it looks like.
    Imgur: The most awesome images on the Internet
      My ComputerSystem Spec


  10. Posts : 18,573
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Oct 2017 #10

    That is unusual for a 1 TB drive.
    You could abort and run the HD tune tests and try the sea tools again.
    Or you could run the chkdsk /r
    The chkdsk /r may take many hours so plan to run it overnight.
    The HD surface error scan may also take several hours.

    Have you noticed any problems with Comodo?

    Code:
    Event[17231]:  Log Name: System
      Source: Service Control Manager
      Date: 2017-09-28T00:00:01.980
      Event ID: 7034
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: CMHALenovo
      Description: 
    The COMODO Internet Security Helper Service service terminated unexpectedly.  It has done this 6 time(s).
      My ComputerSystem Spec


 
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