Driver Power State Failure while using Adobe Illustrator or Photoshop

Sherlock23 · 27 Sep 2017

Hi.

While using my laptop, i always get BSOD with error Driver Power State Failure when i am doing these following things:

First when using Adobe Photoshop CC 2017. The app are open, and after i open some of *.psd file, the laptop will be hang for a couple of seconds which i can't move my mouse scroll, and the BSOD Driver Power State Failure appears. So does when using Adobe Illustrator CC 2017. So i can't use both of those apps.
Second while i was playing Football Manager 2017, and in the middle of the game, i multitask to open Google Chrome for browsing. After i move back to the game window, the laptop also be hang for a couple of seconds, and the BSOD Driver Power State Failure appears.

I already did the clean install of Windows but after that the same problem still exist. I also uninstall and reinstall some driver, but that not work too. Would you guys give me some help? The problem is kind of annoying. Please find attached my DM Log Collector.

Best regards.

axe0 · 27 Sep 2017

Your report states that you are using a Non Genuine copy of software
This forum's Rules clearly state that help will not be provided to those using Non genuine Software.

Rule 4
No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

One of the main reasons for this is that the act of pirating software will inevitably change the working of software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.