1.    25 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 4
    windows 10

    BSOD every time rendering files from Premiere and Resolve. hal.dll+395


    Hi,
    I have recently replaced the motherboard from a gaming 5 (gigabyte) to a ASUS Z97 and have got BSOD every time i render.

    I installed a fresh version of windows on my 120 SSD and rendered and it was ok...for a week.
    Now working on larger video projects I get BSOD with:

    hal.dll hal.dll+395cf fffff803`7cea2000 fffff803`7cf1e000 0x0007c000 0xf0cd6e34 08/01/2098 05:48:52 Microsoft® Windows® Operating System 10.0.15063.502 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\hal.dll ntoskrnl.exe ntoskrnl.exe+25c22d fffff803`7c619000 fffff803`7cea2000 0x00889000 0x59ae237e 05/09/2017 05:09:34 Microsoft® Windows® Operating System 10.0.15063.608 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

    I have tried the following:
    I have tried an old graphics card
    running memtest
    removing memory
    disconnecting storage (internal) drives
    checked BIOS updates

    I did read somewhere that my processor may be too quick for the board? It starts to render them freezes and dies.

    Thanks in advance, unless i have to buy another £400 CPU!!!!

    Jay

    Any help appreciated
    BSOD every time rendering files from Premiere and Resolve. hal.dll+395 Attached Files
      My ComputerSystem Spec
  2.    26 Sep 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 731
    Windows 10 Pro

    Hi,

    I just analyzed all of the dumps. All dumps showing the 0x124 stop code (in most cases an hardware problem). Deeper analysis show an processor "internal timer" error in the three dumps:

    Code:
    GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 0 Bank 4) 
    GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 0 Bank 4) 
    GenuineIntel_PROCESSOR_MAE - Micro-Architectural Error - Internal timer (Proc 5 Bank 4)
    0x124

    WHEA_UNCORRECTABLE_ERROR


    A 0x124 is one of the worst STOP codes to encounter for the sole reason that the dump files usually give nothing away as to the cause of the problem. WHEA (Windows Hardware Error Architecture) errors signify a problem with hardware but very rarely pinpoint the culprit. In these scenarios it is advised to run a series of hardware stress and diagnostic tests to try and pinpoint the problem.

    Read carefully before proceeding.

    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.





    BSOD every time rendering files from Premiere and Resolve. hal.dll+395 Diagnostic Test BSOD every time rendering files from Premiere and Resolve. hal.dll+395
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    For Intel CPUs you can additionally use the Intel Processor Diagnostic Tool

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Note   Note
    Monitor CPU temperatures with Speccy or HWiNFO64

    Speccy
    Speccy gives you detailed information on every piece of hardware in your computer.

    HWiNFO64
    Hardware Info (HWiNFO) is a powerful system information utility designed especially for detection of hardware.


    Take Screenshots of it and post it here.
      My ComputerSystem Spec
  3.    26 Sep 2017 #3
    Join Date : Jan 2017
    Karlsruhe
    Posts : 731
    Windows 10 Pro

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec
  4.    26 Sep 2017 #4
    Join Date : Sep 2017
    Posts : 4
    windows 10
    Thread Starter

    Click image for larger version. 

Name:	image.png 
Views:	7 
Size:	159.1 KB 
ID:	155151

    Failed on frequency. on speccy my temp didn't go above 60?

    uploading memory dump now...
      My ComputerSystem Spec
  5.    26 Sep 2017 #5
    Join Date : Sep 2017
    Posts : 4
    windows 10
    Thread Starter

    Click image for larger version. 

Name:	IMG_1363.jpg 
Views:	2 
Size:	1.14 MB 
ID:	155187
    Hi, so...its been working well all night, a solid 5 hours of editing and colour grading in Resolve. Hit Render and the temp steadily rises to 97 degrees and I get a BSOD.

    Could it just be a case of new thermal paste? I have a corsair H55 water cooler on there at the moment.
      My ComputerSystem Spec
  6.    26 Sep 2017 #6
    Join Date : Sep 2017
    Posts : 4
    windows 10
    Thread Starter
      My ComputerSystem Spec
  7.    27 Sep 2017 #7
    Join Date : Jan 2017
    Karlsruhe
    Posts : 731
    Windows 10 Pro

    MEMORY.DMP ist showing the same problem with CPU. 90 °C is too high. With an watercooled system it shouldnt go over 60 °C at maxed out stress. U have to check this. Cooling system itself or the thermal paste could be the problem. Check if CPU is correctly seated.

    Code:
    MEMORY.DMP 
    0x00000124:    [SPECIAL] WHEA_UNCORRECTABLE_ERROR (2017-09-25 00:06:51) [Windows 10] 
     
    CAUSED BY:     GenuineIntel_PROCESSOR_MAE
     
    WHEA Notify:   Machine Check Exception 
         Type:     Micro-Architectural Error 
         Error:    Internal timer (Proc 0 Bank 4)
      My ComputerSystem Spec

 


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