Windows 10: Browser Opening Myriad Tabs/Windows To Help Screen Till Computer Crash Solved


  1. Posts : 5
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free OS
       25 Sep 2017 #1

    Browser Opening Myriad Tabs/Windows To Help Screen Till Computer Crash


    A few days ago my computer started opening myriad tabs in Edge, or Windows in IE explorer till the computer ran out of resources. They all pointed to the Microsoft help screen. I ran Microsoft's virus scan, Emsisoft's emergency kit scanner, and MBAM scanner. All said clean. I reverted the computer back several days, and then refreshed the computer (new install). I changed mice, and then plugged the mouse into a new port. I changed the size of the browser, closed it, then reopened. I turned off superfetch. I downloaded Chrome and made it my default. This helped a bit, as it would only open one window to the Chrome help site, then stop. However, if I opened file browser even Chrome would sometimes open endless tabs to the Microsoft file help site till it crashed. I ran SFC/scannow and DISM /online /cleanup-Image /RestoreHealth from an elevated command prompt, they said okay. I hope I uploaded the zip file properly, my first time doing this. Also, I bought my computer new from Dell several years ago, so its not a refurbished glitch coming back.
    MIKE-PC-Mon_09_25_2017_152548_71.zip
      My ComputerSystem Spec


  2. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Sep 2017 #2

    Hi learner10 ,

    Welcome to the Ten Forums BSOD forum.

    Please clarify the method used to install windows:
    a) Clean install (delete partitions, format, make unallocated drive, install windows 10 version 1703 using a bootable windows 10 iso)?
    b) Reset with remove files
    c) reset with save files
    d) restore
    etc.

    Update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    General Tips System Specs - Fill in at Ten Forums - Windows 10 Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    There were 2 misbehaving drivers identified.
    There were no mini dumps so that needs to be checked.

    Perform the following steps:
    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Open the Dell website > enter serial or product number and operating system > view drivers

    7) Post a link into the thread for webpage to view drivers for the computers configuration and operating system.
    8) Find replacement drivers for:
    k57nd60a.sys (Broadcom NetLink (TM) Gigabit Ethernet)
    igdkmd64.sys (Intel(R) HD Graphics)
    9) Update these drivers using this method:Updating a driver: Updating a driver. - Microsoft Community
    10) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > in startup and recovery click settings > post an image into the thread
    General Tips Take Screenshot in Windows 10 - Windows 10 Forums
    11) Download and install Whocrashed:
    http://www.resplendence.com/whocrashed
    12) Above analyze click on tools > crash dump test > type: ACCEPT
    13) Click analyze > post results into the thread
    14) post a new zip after the above whocrashed steps:
    BSOD - Posting Instructions - Windows 10 Forums
    15) On the Dell website open the Dell diagnostics > run the full tests on the computer and post an image of the results into the thread.
    General Tips Take Screenshot in Windows 10 - Windows 10 Forums



    Code:
    9/24/2017 1:25 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 282aa8a6-28d7-40bd-b35b-39cba8de6d41
    
    Problem signature:
    P1: 117
    P2: ffffe782aae6d010
    P3: fffff807a77ea600
    P4: 0
    P5: 338
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170923-2124.dmp
    \\?\C:\Windows\Temp\WER-12660062-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BBA.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BCA.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BDB.tmp.txt
    \\?\C:\Windows\Temp\WERB5F8.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d0367e2ecbc8cadba6a5249d3eaf0afa94695_00000000_cab_1341b81a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 1f54d85c-994f-4f43-a82e-1ef245048c36
    Report Status: 268435456
    Hashed bucket:9/24/2017 9:11 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 6f34a564-5277-4020-adf5-6bb236de8dc0
    
    Problem signature:
    P1: 117
    P2: ffffab0d770064a0
    P3: fffff80848a1a600
    P4: 0
    P5: 350
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170924-0510.dmp
    \\?\C:\Windows\Temp\WER-19645109-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF231.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF260.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2A0.tmp.txt
    \\?\C:\Windows\Temp\WER1EFF.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_62d9d36d61c51ff0416258f7a1c88a0bfa429d2_00000000_cab_1190216f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: fbaa23ad-96cb-42c5-9084-c6258328d941
    Report Status: 268435456
    Hashed bucket:9/25/2017 6:14 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 7eef8274-6f7d-4040-8a22-359d1f836f81
    
    Problem signature:
    P1: 117
    P2: ffffd1087bb854a0
    P3: fffff8071e44a600
    P4: 0
    P5: 348
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170925-0214.dmp
    \\?\C:\Windows\Temp\WER-31335671-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER723D.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER725C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER72AB.tmp.txt
    \\?\C:\Windows\Temp\WERB292.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d13965c51145772774e799b853e9ed435c440dd_00000000_cab_3c72b502
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f334b70a-f20b-485f-baf6-ef8cd6f89978
    Report Status: 268435456
    Hashed bucket:9/23/2017 2:43 AM Windows Error Reporting Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_k57nd60a.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 6f151a31-ae35-4ca2-9fe2-adf1a215a86e
    
    Problem signature:
    P1: 15e
    P2: 30
    P3: ffffc284670541a0
    P4: ffffc284605c5580
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170922-1630.dmp
    \\?\C:\Windows\Temp\WER-420390-0.sysdata.xml
    \\?\C:\WINDOWS\LiveKernelReports\NDIS-20170922-1630.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE6E.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_15e_17573427e347433d865396e081edf0ad7b768326_00000000_cab_0a72d0ef\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
    \\?\C:\Windows\Temp\WERD0C1.tmp.etl
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0CF.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0F0.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_17573427e347433d865396e081edf0ad7b768326_00000000_cab_0f20e351
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 0a65290c-0d56-4053-97ec-92596a075e6f
    Report Status: 268435456
    Hashed bucket:9/23/2017 2:37 AM Windows Error Reporting Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_k57nd60a.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: dd6bd8c3-ba68-4af7-9d25-2af7e4103106
    
    Problem signature:
    P1: 15e
    P2: 30
    P3: ffff86880b6db1a0
    P4: ffff86880a1d66e0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170922-1515.dmp
    \\?\C:\Windows\Temp\WER-124218-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC5E.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC9F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERECB0.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_cbf6228a894c657a7535bd974aeaa66baf3dabd_00000000_cab_0f2b54c5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 0ccd4c77-7062-47f3-bfdc-058c4ab6c6e1
    Report Status: 268435456
    Hashed bucket:


    Code:
    Name    Intel(R) HD GraphicsPNP Device ID    PCI\VEN_8086&DEV_0042&SUBSYS_04381028&REV_18\3&11583659&0&10Adapter Type    Intel(R) HD Graphics (Core i3), Intel Corporation compatibleAdapter Description    Intel(R) HD GraphicsAdapter RAM    (340,203,520) bytesInstalled Drivers    igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32Driver Version    8.15.10.2900INF File    oem36.inf (iILKD0 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xFB800000-0xFBBFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x0000EC00-0x0000EC07IRQ Channel    IRQ 4294967293I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2900, 11.74 MB (12,311,776 bytes), 11/26/2012 11:26 PM)
    Code:
    igfx    igfx    c:\windows\system32\drivers\igdkmd64.sys    Kernel Driver    Yes    Manual    Running    OK    Ignore    No    Yes


    Code:
    Name    [00000001] Broadcom NetLink (TM) Gigabit EthernetAdapter Type    Ethernet 802.3Product Type    Broadcom NetLink (TM) Gigabit EthernetInstalled    YesPNP Device ID    PCI\VEN_14E4&DEV_1691&SUBSYS_04381028&REV_01\4&3699D3AB&0&00E5Last Reset    9/25/2017 1:25 PMIndex    1Service Name    k57nd60aIP Address    10.0.0.2, fe80::10c5:23ab:18e1:969bIP Subnet    255.255.255.0, 64Default IP Gateway    10.0.0.1DHCP Enabled    YesDHCP Server    10.0.0.1DHCP Lease Expires    9/26/2017 1:35 PMDHCP Lease Obtained    9/25/2017 1:35 PMMAC Address    ‪84:2B:2B:C3:1E:70‬Memory Address    0xFBFF0000-0xFBFFFFFFIRQ Channel    IRQ 4294967294Driver    c:\windows\system32\drivers\k57nd60a.sys (15.6.1.3, 436.00 KB (446,464 bytes), 3/18/2017 4:56 PM)
    Code:
    k57nd60a    Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0    c:\windows\system32\drivers\k57nd60a.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
      My ComputerSystem Spec


  3. Posts : 5
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free OS
    Thread Starter
       25 Sep 2017 #3

    I used reset and save files. Chkdsk, SFC, and DISM all said okay. I will slowly go through the rest of your checklist.

    Thanks Ken. I sent for a new keyboard.
    Last edited by learner10; 25 Sep 2017 at 17:24.
      My ComputerSystem Spec


  4. Posts : 5
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free OS
    Thread Starter
       25 Sep 2017 #4

    System Specs


    Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz Processor

    Dell Inc. 0C2KJT Motherboard

    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free OS

    (1) Generic- SM/xD-Picture USB Device (2) Generic- Compact Flash USB Device (3) Generic- SD/MMC USB Device (4) Generic- MS/MS-Pro USB Device (5) ST31000528AS ATA Device

    Default System BIOS

    Intel(R) HD Graphics

    8.00 GB 7.80 GB

    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
      My ComputerSystem Spec


  5. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Sep 2017 #5

    When viewing the threads they constructed the website so that multiple viewers could click on "My Computer".
    This will allow viewers to stay on the current post rather that have to go back to the beginning and read each post to find the computer specifications.

    Please update the 'My Computer" section so that others can view the computer specs:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    General Tips System Specs - Fill in at Ten Forums - Windows 10 Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums




    For all tests please post images and results into the thread.
    Again this will make it easier for multiple viewers.
      My ComputerSystem Spec


  6. Posts : 5
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free OS
    Thread Starter
       25 Sep 2017 #6

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>
      My ComputerSystem Spec


  7. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Sep 2017 #7

    After the 2 misbehaving drivers are replaced plan to use a tool to test all of the non-Microsoft drivers.

    These links are to learn about bsod and windows driver verifier.
    Let us know your progress with the drivers and the links.
    Additional information will be posted after you have installed the drivers so that you understand how to use windows driver verifier.


    BSOD Finding and fixing them - Microsoft Community
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Performance Maintenance Enable and Disable Driver Verifier in Windows 10 - Windows 10 Forums
      My ComputerSystem Spec


  8. Posts : 5
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free OS
    Thread Starter
       26 Sep 2017 #8

    The problem is solved. It was a hardware problem, not software. The F1 key on my keyboard was intermittently shorting out. Once I cleaned my keyboard, everything started working normally. I want to thank zbook and Ken for their help.
      My ComputerSystem Spec


 

Related Threads
Hello! I use Windows 10 for a while. A few days ago i noticed a phenomenon. When i try to open the Start Menu, it lags a bit, looks it will crash, but after 1-2 seconds it opens normally. I have found an error/information in the event log with ID...
BSOD when opening many tabs in Microsoft Edge in BSOD Crashes and Debugging
So I was able to recreate this issue three times already. I open many tabs in Edge that it brings my RAM usage to about 95% and naturally will get notified by Win10 that my memory consumption is high and I should close some applications to free up...
Saturday I downloaded an App (Ear Trumpet) in the Store and when I open, I got the BSOD. When the PC restarts I uninstalled it. But today, I downloaded another App (KODI), when I open it, BSOD again. I have Windows 10 pro up to date (v1607)...
So for a bit now, perhaps a week, my computer has been acting weird. I haven't made any big changes(or at all I think) lately and don't know what's causing it. So what happends? I'll be doing stuff on my browser(Chrome, but I also tried Firefox...
Edge - Browser Tabs in Browsers and Email
Hi Everyone, I'm wondering if anybody else has experienced the following & if so, is there a fix. When I have a bunch of tabs open & click on the "+" on the top right of the screen to open a new tab. In the lower part of the screen it...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:02.
Find Us