Hi learner10 ,
Welcome to the Ten Forums BSOD forum.
Please clarify the method used to install windows:
a) Clean install (delete partitions, format, make unallocated drive, install windows 10 version 1703 using a bootable windows 10 iso)?
b) Reset with remove files
c) reset with save files
d) restore
etc.
Update the system specs in the "My Computer" section:
How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
General Tips System Specs - Fill in at Ten Forums - Windows 10 Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
There were 2 misbehaving drivers identified.
There were no mini dumps so that needs to be checked.
Perform the following steps:
1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Open the Dell website > enter serial or product number and operating system > view drivers
7) Post a link into the thread for webpage to view drivers for the computers configuration and operating system.
8) Find replacement drivers for:
k57nd60a.sys (Broadcom NetLink (TM) Gigabit Ethernet)
igdkmd64.sys (Intel(R) HD Graphics)
9) Update these drivers using this method:Updating a driver: Updating a driver. - Microsoft Community
10) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > in startup and recovery click settings > post an image into the thread
General Tips Take Screenshot in Windows 10 - Windows 10 Forums
11) Download and install Whocrashed:
http://www.resplendence.com/whocrashed
12) Above analyze click on tools > crash dump test > type: ACCEPT
13) Click analyze > post results into the thread
14) post a new zip after the above whocrashed steps:
BSOD - Posting Instructions - Windows 10 Forums
15) On the Dell website open the Dell diagnostics > run the full tests on the computer and post an image of the results into the thread.
General Tips Take Screenshot in Windows 10 - Windows 10 Forums
Code:
9/24/2017 1:25 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 282aa8a6-28d7-40bd-b35b-39cba8de6d41
Problem signature:
P1: 117
P2: ffffe782aae6d010
P3: fffff807a77ea600
P4: 0
P5: 338
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170923-2124.dmp
\\?\C:\Windows\Temp\WER-12660062-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BBA.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BCA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BDB.tmp.txt
\\?\C:\Windows\Temp\WERB5F8.tmp.WERDataCollectionStatus.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d0367e2ecbc8cadba6a5249d3eaf0afa94695_00000000_cab_1341b81a
Analysis symbol:
Rechecking for solution: 0
Report Id: 1f54d85c-994f-4f43-a82e-1ef245048c36
Report Status: 268435456
Hashed bucket:9/24/2017 9:11 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 6f34a564-5277-4020-adf5-6bb236de8dc0
Problem signature:
P1: 117
P2: ffffab0d770064a0
P3: fffff80848a1a600
P4: 0
P5: 350
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170924-0510.dmp
\\?\C:\Windows\Temp\WER-19645109-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF231.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF260.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2A0.tmp.txt
\\?\C:\Windows\Temp\WER1EFF.tmp.WERDataCollectionStatus.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_62d9d36d61c51ff0416258f7a1c88a0bfa429d2_00000000_cab_1190216f
Analysis symbol:
Rechecking for solution: 0
Report Id: fbaa23ad-96cb-42c5-9084-c6258328d941
Report Status: 268435456
Hashed bucket:9/25/2017 6:14 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 7eef8274-6f7d-4040-8a22-359d1f836f81
Problem signature:
P1: 117
P2: ffffd1087bb854a0
P3: fffff8071e44a600
P4: 0
P5: 348
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170925-0214.dmp
\\?\C:\Windows\Temp\WER-31335671-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER723D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER725C.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER72AB.tmp.txt
\\?\C:\Windows\Temp\WERB292.tmp.WERDataCollectionStatus.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d13965c51145772774e799b853e9ed435c440dd_00000000_cab_3c72b502
Analysis symbol:
Rechecking for solution: 0
Report Id: f334b70a-f20b-485f-baf6-ef8cd6f89978
Report Status: 268435456
Hashed bucket:9/23/2017 2:43 AM Windows Error Reporting Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_k57nd60a.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 6f151a31-ae35-4ca2-9fe2-adf1a215a86e
Problem signature:
P1: 15e
P2: 30
P3: ffffc284670541a0
P4: ffffc284605c5580
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170922-1630.dmp
\\?\C:\Windows\Temp\WER-420390-0.sysdata.xml
\\?\C:\WINDOWS\LiveKernelReports\NDIS-20170922-1630.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE6E.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_15e_17573427e347433d865396e081edf0ad7b768326_00000000_cab_0a72d0ef\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\Windows\Temp\WERD0C1.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0CF.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0F0.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_17573427e347433d865396e081edf0ad7b768326_00000000_cab_0f20e351
Analysis symbol:
Rechecking for solution: 0
Report Id: 0a65290c-0d56-4053-97ec-92596a075e6f
Report Status: 268435456
Hashed bucket:9/23/2017 2:37 AM Windows Error Reporting Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_k57nd60a.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: dd6bd8c3-ba68-4af7-9d25-2af7e4103106
Problem signature:
P1: 15e
P2: 30
P3: ffff86880b6db1a0
P4: ffff86880a1d66e0
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170922-1515.dmp
\\?\C:\Windows\Temp\WER-124218-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC5E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC9F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERECB0.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_cbf6228a894c657a7535bd974aeaa66baf3dabd_00000000_cab_0f2b54c5
Analysis symbol:
Rechecking for solution: 0
Report Id: 0ccd4c77-7062-47f3-bfdc-058c4ab6c6e1
Report Status: 268435456
Hashed bucket:
Code:
Name Intel(R) HD GraphicsPNP Device ID PCI\VEN_8086&DEV_0042&SUBSYS_04381028&REV_18\3&11583659&0&10Adapter Type Intel(R) HD Graphics (Core i3), Intel Corporation compatibleAdapter Description Intel(R) HD GraphicsAdapter RAM (340,203,520) bytesInstalled Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32Driver Version 8.15.10.2900INF File oem36.inf (iILKD0 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 60 hertzBits/Pixel 32Memory Address 0xFB800000-0xFBBFFFFFMemory Address 0xD0000000-0xDFFFFFFFI/O Port 0x0000EC00-0x0000EC07IRQ Channel IRQ 4294967293I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2900, 11.74 MB (12,311,776 bytes), 11/26/2012 11:26 PM)
Code:
igfx igfx c:\windows\system32\drivers\igdkmd64.sys Kernel Driver Yes Manual Running OK Ignore No Yes
Code:
Name [00000001] Broadcom NetLink (TM) Gigabit EthernetAdapter Type Ethernet 802.3Product Type Broadcom NetLink (TM) Gigabit EthernetInstalled YesPNP Device ID PCI\VEN_14E4&DEV_1691&SUBSYS_04381028&REV_01\4&3699D3AB&0&00E5Last Reset 9/25/2017 1:25 PMIndex 1Service Name k57nd60aIP Address 10.0.0.2, fe80::10c5:23ab:18e1:969bIP Subnet 255.255.255.0, 64Default IP Gateway 10.0.0.1DHCP Enabled YesDHCP Server 10.0.0.1DHCP Lease Expires 9/26/2017 1:35 PMDHCP Lease Obtained 9/25/2017 1:35 PMMAC Address 84:2B:2B:C3:1E:70Memory Address 0xFBFF0000-0xFBFFFFFFIRQ Channel IRQ 4294967294Driver c:\windows\system32\drivers\k57nd60a.sys (15.6.1.3, 436.00 KB (446,464 bytes), 3/18/2017 4:56 PM)
Code:
k57nd60a Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0 c:\windows\system32\drivers\k57nd60a.sys Kernel Driver Yes Manual Running OK Normal No Yes