Browser Opening Myriad Tabs/Windows To Help Screen Till Computer Crash

A few days ago my computer started opening myriad tabs in Edge, or Windows in IE explorer till the computer ran out of resources. They all pointed to the Microsoft help screen. I ran Microsoft's virus scan, Emsisoft's emergency kit scanner, and MBAM scanner. All said clean. I reverted the computer back several days, and then refreshed the computer (new install). I changed mice, and then plugged the mouse into a new port. I changed the size of the browser, closed it, then reopened. I turned off superfetch. I downloaded Chrome and made it my default. This helped a bit, as it would only open one window to the Chrome help site, then stop. However, if I opened file browser even Chrome would sometimes open endless tabs to the Microsoft file help site till it crashed. I ran SFC/scannow and DISM /online /cleanup-Image /RestoreHealth from an elevated command prompt, they said okay. I hope I uploaded the zip file properly, my first time doing this. Also, I bought my computer new from Dell several years ago, so its not a refurbished glitch coming back.
Attachment 155011

Hi learner10 ,

Welcome to the Ten Forums BSOD forum.

Please clarify the method used to install windows:
a) Clean install (delete partitions, format, make unallocated drive, install windows 10 version 1703 using a bootable windows 10 iso)?
b) Reset with remove files
c) reset with save files
d) restore
etc.

Update the system specs in the "My Computer" section:
How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
General Tips System Specs - Fill in at Ten Forums - Windows 10 Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

There were 2 misbehaving drivers identified.
There were no mini dumps so that needs to be checked.

Perform the following steps:
1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Open the Dell website > enter serial or product number and operating system > view drivers

7) Post a link into the thread for webpage to view drivers for the computers configuration and operating system.
8) Find replacement drivers for:
k57nd60a.sys (Broadcom NetLink (TM) Gigabit Ethernet)
igdkmd64.sys (Intel(R) HD Graphics)
9) Update these drivers using this method:Updating a driver: Updating a driver. - Microsoft Community
10) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > in startup and recovery click settings > post an image into the thread
General Tips Take Screenshot in Windows 10 - Windows 10 Forums
11) Download and install Whocrashed:
http://www.resplendence.com/whocrashed
12) Above analyze click on tools > crash dump test > type: ACCEPT
13) Click analyze > post results into the thread
14) post a new zip after the above whocrashed steps:
BSOD - Posting Instructions - Windows 10 Forums
15) On the Dell website open the Dell diagnostics > run the full tests on the computer and post an image of the results into the thread.
General Tips Take Screenshot in Windows 10 - Windows 10 Forums

Code:

9/24/2017 1:25 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 282aa8a6-28d7-40bd-b35b-39cba8de6d41

Problem signature:
P1: 117
P2: ffffe782aae6d010
P3: fffff807a77ea600
P4: 0
P5: 338
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170923-2124.dmp
\\?\C:\Windows\Temp\WER-12660062-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BBA.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BCA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BDB.tmp.txt
\\?\C:\Windows\Temp\WERB5F8.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d0367e2ecbc8cadba6a5249d3eaf0afa94695_00000000_cab_1341b81a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1f54d85c-994f-4f43-a82e-1ef245048c36
Report Status: 268435456
Hashed bucket:9/24/2017 9:11 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 6f34a564-5277-4020-adf5-6bb236de8dc0

Problem signature:
P1: 117
P2: ffffab0d770064a0
P3: fffff80848a1a600
P4: 0
P5: 350
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170924-0510.dmp
\\?\C:\Windows\Temp\WER-19645109-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF231.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF260.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2A0.tmp.txt
\\?\C:\Windows\Temp\WER1EFF.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_62d9d36d61c51ff0416258f7a1c88a0bfa429d2_00000000_cab_1190216f

Analysis symbol: 
Rechecking for solution: 0
Report Id: fbaa23ad-96cb-42c5-9084-c6258328d941
Report Status: 268435456
Hashed bucket:9/25/2017 6:14 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:14_IMAGE_igdkmd64.sys_GEN5.75_DX10_DISPLAY, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 7eef8274-6f7d-4040-8a22-359d1f836f81

Problem signature:
P1: 117
P2: ffffd1087bb854a0
P3: fffff8071e44a600
P4: 0
P5: 348
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170925-0214.dmp
\\?\C:\Windows\Temp\WER-31335671-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER723D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER725C.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER72AB.tmp.txt
\\?\C:\Windows\Temp\WERB292.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d13965c51145772774e799b853e9ed435c440dd_00000000_cab_3c72b502

Analysis symbol: 
Rechecking for solution: 0
Report Id: f334b70a-f20b-485f-baf6-ef8cd6f89978
Report Status: 268435456
Hashed bucket:9/23/2017 2:43 AM Windows Error Reporting Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_k57nd60a.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 6f151a31-ae35-4ca2-9fe2-adf1a215a86e

Problem signature:
P1: 15e
P2: 30
P3: ffffc284670541a0
P4: ffffc284605c5580
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170922-1630.dmp
\\?\C:\Windows\Temp\WER-420390-0.sysdata.xml
\\?\C:\WINDOWS\LiveKernelReports\NDIS-20170922-1630.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE6E.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_15e_17573427e347433d865396e081edf0ad7b768326_00000000_cab_0a72d0ef\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\Windows\Temp\WERD0C1.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0CF.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0F0.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_17573427e347433d865396e081edf0ad7b768326_00000000_cab_0f20e351

Analysis symbol: 
Rechecking for solution: 0
Report Id: 0a65290c-0d56-4053-97ec-92596a075e6f
Report Status: 268435456
Hashed bucket:9/23/2017 2:37 AM Windows Error Reporting Fault bucket LKD_0x15E_Mini_Nbl_Leak_IMAGE_k57nd60a.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: dd6bd8c3-ba68-4af7-9d25-2af7e4103106

Problem signature:
P1: 15e
P2: 30
P3: ffff86880b6db1a0
P4: ffff86880a1d66e0
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20170922-1515.dmp
\\?\C:\Windows\Temp\WER-124218-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC5E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC9F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERECB0.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_cbf6228a894c657a7535bd974aeaa66baf3dabd_00000000_cab_0f2b54c5

Analysis symbol: 
Rechecking for solution: 0
Report Id: 0ccd4c77-7062-47f3-bfdc-058c4ab6c6e1
Report Status: 268435456
Hashed bucket:

Code:

Name    Intel(R) HD GraphicsPNP Device ID    PCI\VEN_8086&DEV_0042&SUBSYS_04381028&REV_18\3&11583659&0&10Adapter Type    Intel(R) HD Graphics (Core i3), Intel Corporation compatibleAdapter Description    Intel(R) HD GraphicsAdapter RAM    (340,203,520) bytesInstalled Drivers    igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32Driver Version    8.15.10.2900INF File    oem36.inf (iILKD0 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xFB800000-0xFBBFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x0000EC00-0x0000EC07IRQ Channel    IRQ 4294967293I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2900, 11.74 MB (12,311,776 bytes), 11/26/2012 11:26 PM)

Code:

igfx    igfx    c:\windows\system32\drivers\igdkmd64.sys    Kernel Driver    Yes    Manual    Running    OK    Ignore    No    Yes

Code:

Name    [00000001] Broadcom NetLink (TM) Gigabit EthernetAdapter Type    Ethernet 802.3Product Type    Broadcom NetLink (TM) Gigabit EthernetInstalled    YesPNP Device ID    PCI\VEN_14E4&DEV_1691&SUBSYS_04381028&REV_01\4&3699D3AB&0&00E5Last Reset    9/25/2017 1:25 PMIndex    1Service Name    k57nd60aIP Address    10.0.0.2, fe80::10c5:23ab:18e1:969bIP Subnet    255.255.255.0, 64Default IP Gateway    10.0.0.1DHCP Enabled    YesDHCP Server    10.0.0.1DHCP Lease Expires    9/26/2017 1:35 PMDHCP Lease Obtained    9/25/2017 1:35 PMMAC Address    ‪84:2B:2B:C3:1E:70‬Memory Address    0xFBFF0000-0xFBFFFFFFIRQ Channel    IRQ 4294967294Driver    c:\windows\system32\drivers\k57nd60a.sys (15.6.1.3, 436.00 KB (446,464 bytes), 3/18/2017 4:56 PM)

Code:

k57nd60a    Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0    c:\windows\system32\drivers\k57nd60a.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes

Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz Processor

Dell Inc. 0C2KJT Motherboard

Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free OS

(1) Generic- SM/xD-Picture USB Device (2) Generic- Compact Flash USB Device (3) Generic- SD/MMC USB Device (4) Generic- MS/MS-Pro USB Device (5) ST31000528AS ATA Device

Default System BIOS

Intel(R) HD Graphics

8.00 GB 7.80 GB

(1) Intel(R) Display Audio (2) Realtek High Definition Audio

When viewing the threads they constructed the website so that multiple viewers could click on "My Computer".
This will allow viewers to stay on the current post rather that have to go back to the beginning and read each post to find the computer specifications.

Please update the 'My Computer" section so that others can view the computer specs:

How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
General Tips System Specs - Fill in at Ten Forums - Windows 10 Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums




For all tests please post images and results into the thread.
Again this will make it easier for multiple viewers.

Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>

After the 2 misbehaving drivers are replaced plan to use a tool to test all of the non-Microsoft drivers.

These links are to learn about bsod and windows driver verifier.
Let us know your progress with the drivers and the links.
Additional information will be posted after you have installed the drivers so that you understand how to use windows driver verifier.


BSOD Finding and fixing them - Microsoft Community
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Performance Maintenance Enable and Disable Driver Verifier in Windows 10 - Windows 10 Forums

The problem is solved. It was a hardware problem, not software. The F1 key on my keyboard was intermittently shorting out. Once I cleaned my keyboard, everything started working normally. I want to thank zbook and Ken for their help.