BSOD - Video Card not showing in device manager all the sudden.

zbook · 24 Sep 2017

When you first posted you were in another forum on Ten Forums and they suggested that we could help with the BSOD.
The main misbehaving driver was the Graphics driver (Nvidia).
That should have been fixed by DDU and a clean installation.
There was a second misbehaving driver identified and that is one of the drivers that it not properly displayed in device manager.
In the process of troubleshooting this driver there were a total of 5 problems identified within device manager.
The computer has approved drivers only for Windows 8.1.
All of the other drivers are not approved drivers as there is no MSI support for this computer for Windows 10.
So the drivers are trial and error to see which ones do and don't function properly.
The 5 displayed yellow triangles with black exclamations can be the cause of future problems.
There is a section of Ten Forums that specializes in drivers and hardware.
A team of people may then be able to assist you with each of the 5 problem drivers.

There were 5 with yellow triangles and black exclamations. The other 3 were locked.
The 5 displayed with yellow triangles and black exclamations:
Display adapters: 3
Storage controllers: 1
Unknown USB device: 1

zbook · 24 Sep 2017

When there is a clean install Windows by default installs both Microsoft and non-Microsoft drivers.
The computer is able to function.
For improved performance computer manufacturer and component manufacturer drivers can be installed.

For the 5 drivers that have yellow triangles and black exclamations you can follow the steps in the links in the earlier post or uninstall the drivers. To install new drivers you can use the MSI approved drivers (Windows 8.1) from the MSI website or install component manufacturer approved drivers.

This is all trial and error as there are no MSI supported drivers beyond Windows 8.1 for the computer's configuration.

Some drivers may produce BSOD.

For example people with ASUS notebooks and Realtek drivers over the last 5 months have had BSOD's with the latest drivers and have had to roll back drivers.

Again all of the steps will be trial and error as you are currently using Windows 10 in a computer which only has approved drivers up to Windows 8.1.

Code:

"DisplayName"="Qualcomm Atheros Killer Performance Suite"
"DisplayVersion"="1.1.49.1068"
"Publisher"="Qualcomm Atheros"
"HelpLink"=""
"HelpTelephone"=""
"URLInfoAbout"="http://www.Atheros.com"
"URLUpdateInfo"=""
"Comments"="Qualcomm Atheros Network Manager"
"Contact"=""
"Readme"=""
"DisplayIcon"="C:\\Program Files (x86)\\InstallShield Installation Information\\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}\\PerformanceSuite.exe"
"Language"=dword:00000409
"EstimatedSize"=dword:00000000
"Version"=dword:01010031
"VersionMajor"=dword:00000001
"VersionMinor"=dword:00000001
"UninstallString"="\"C:\\Program Files (x86)\\InstallShield Installation Information\\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}\\PerformanceSuite.exe\" -remove -runfromtemp"
"ModifyPath"="\"C:\\Program Files (x86)\\InstallShield Installation Information\\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}\\PerformanceSuite.exe\" -modify -runfromtemp"
"NoModify"=dword:00000001
"NoRepair"=dword:00000001

Download and install the Intel download support assistant to see which drivers it finds for the computer's configuration and operating system.
IntelÂ® Driver and Support Assistant
Post an image of the results into the thread.

This link has the latest Intel graphic drivers.
Downloads for Graphics Drivers

Post a new zip now and for any new bsod:
BSOD - Posting Instructions - Windows 10 Forums

Create a brand new restore point:
https://support.microsoft.com/en-us/...-restore-point

Download and Install the killer control center 64bit:
Killer Driver Suite

Reboot into safe mode:
Safe mode in Win 10 - Microsoft Community
Uninstall the display drivers with triangles in device manager.
Download and install the latest Intel graphic drivers:
Downloads for Graphics Drivers

Uninstall any remaining drivers with yellow triangles and black triangles.
Reboot and report into the thread if there are any yellow triangles in device manager.

Etetherin · 24 Sep 2017

Attachment 154882
Here is the display drivers that you say have 3 errors. i only see ONE yellow triangle with a exclamation here.
Attachment 154883
Here is the same image blown way up.

Attachment 154884
Here it is even bigger yet with my drawing of what i am looking at. If you are seeing something else other than what i am showing you here please point me in the right direction.

I only see the one exclamation point and the other two are computer chip looking things. With all that being said and shown, If you are meaning that the chip icon is in fact an error that is different than the yellow triangle with an black exclamation. Are these also an image that is meant to show a type of error that i should correct?

If so is the process the same for the Computer chip icon as for the yellow exclamation?

Attachment 154885
Here is the storage controllers image.

Attachment 154886
Here is that same storage controllers image blown way up

Attachment 154887
Again i see only a computer chip. and not an yellow triangle with an exclamation point.

The unknown USB Device has since been fixed.

I am still attempting to fix the "bwcW8x64.sys " problem but hit a wall as uninstalling the Killer LAN suite did not remove that actual fie as shown in this search:
Attachment 154888

I am also still stuck at fixing the "Microsoft basic Display Adapter" driver. As when i perform this search in google: "PCI\VEN_10DE&DEV_11E0&SUBSYS_05AA1462&REV_A1 Driver"
I am greeted with only one result and it leads here:
Problems with graphics units on Windows 10 - Microsoft Community

Which is a very unhelpful forum that just reiterates the fact that this laptop has no support for windows 10.

I will Attempt to use DDU to uninstall the drivers for my graphics card now and see what that gets me.

zbook · 24 Sep 2017

In post # 23 there was only a bluetooth killer suite displayed.
Were you able to install the Killer driver suite?
If so what was the outcome?
Were you able to uninstall it after the install?
If you had not done this yet see if it impacts the misbehaving driver.

The enlargement was helpful. They are not yellow triangles and are chips.
In image 1/5 there are 2 entries for the same driver: Intel HD Graphics 6400 and this should only have 1 entry.
Image 5/5 displays an unknown USB device. What was the proper listing for the unknown device?

How did you troubleshoot the unknown device?
Did you consider safe mode with un-installation of the drivers displaying yellow triangles. the duplicate entries for Intel HD graphics 6400 and rebooting to see the driver that windows installed?

Etetherin · 24 Sep 2017

Attachment 154890 Attachment 154891
Attachment 154892
Attachment 154893
Attachment 154895
Here are the updated Pictures of my device manager.

I was able to uninstall "Killer" and it did nothing to remove the "bwcw8.sys" from my system shown here when i perform a search:
Attachment 154896
I also just tried to use DDU to uninstall every graphics driver installed and i still can not install nvdia drivers as it states there is no nvdia hardware present.

zbook · 24 Sep 2017

Please post an updated zip:
BSOD - Posting Instructions - Windows 10 Forums

Download and install Speecy and post a link to the report into the thread:
Speccy - System Information - Free Download

Which killer software was uninstalled? The one that was displayed in control panel? Were you able to install and then uninstall killer driver suite?

These have some similar characters in the windows error reporting but this entry was not displayed:
PCI\VEN_10DE&DEV_11E0&SUBSYS_05AA1462&REV_A1 Driver

Code:

7/31/2017 12:34 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: PnPDeviceProblemCode
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: PCI\VEN_10DE&DEV_11E0&SUBSYS_10E81462&REV_A1
P3: {4d36e968-e325-11ce-bfc1-08002be10318}
P4: 0000001F
P5: BasicDisplay.sys
P6: 10.0.15063.0
P7: 03-18-2017
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Windows\TEMP\DMI536F.tmp.log.xml
\\?\C:\Windows\TEMP\LOG5380.tmp
\\?\C:\Windows\INF\display.inf
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5381.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\Windows\Temp\WER53C0.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53BD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53CE.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_1c556374

Analysis symbol: 
Rechecking for solution: 0
Report Id: 86c2e24e-5a58-4e82-861d-3d8c57e41078
Report Status: 2147491840
Hashed bucket:

Code:

7/31/2017 12:23 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: PnPDeviceProblemCode
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: PCI\VEN_10DE&DEV_11E0&SUBSYS_10E81462&REV_A1
P3: {4d36e968-e325-11ce-bfc1-08002be10318}
P4: 0000001F
P5: BasicDisplay.sys
P6: 10.0.15063.0
P7: 03-18-2017
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Windows\TEMP\DMI536F.tmp.log.xml
\\?\C:\Windows\TEMP\LOG5380.tmp
\\?\C:\Windows\INF\display.inf
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5381.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\Windows\Temp\WER53C0.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53BD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53CE.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd

Analysis symbol: 
Rechecking for solution: 0
Report Id: 86c2e24e-5a58-4e82-861d-3d8c57e41078
Report Status: 4
Hashed bucket:

Etetherin · 24 Sep 2017

DESKTOP-SEV1DIU.speccy - Google Drive
Attachment 154901

zbook · 24 Sep 2017

Please use IE to install Java and then run the Nvidia detector automatically find drivers tool:
NVIDIA

Code:

Name    Intel(R) HD Graphics 4600PNP Device ID    PCI\VEN_8086&DEV_0416&SUBSYS_05AA1462&REV_06\3&11583659&0&10
Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) HD Graphics 4600
Adapter RAM    (2,113,929,216) bytes
Installed Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version    10.18.10.3325
INF File    oem3.inf (iHSWM_w81 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1920 x 1080 x 60 hertz
Bits/Pixel    32
Memory Address    0xF7400000-0xF77FFFFF
Memory Address    0xB0000000-0xBFFFFFFF
I/O Port    0x0000F000-0x0000F03F
IRQ Channel    IRQ 4294967290
Driver    c:\windows\system32\drivers\igdkmd64.sys (10.18.10.3325, 3.99 MB (4,187,648 bytes), 10/7/2013 4:03 PM)
    
Name    Microsoft Basic Display Adapter
PNP Device ID    PCI\VEN_10DE&DEV_11E0&SUBSYS_05AA1462&REV_A1\4&2E95F799&0&0008
Adapter Type    Not Available, (Standard display types) compatible
Adapter Description    Microsoft Basic Display Adapter
Adapter RAM    Not Available
Installed Drivers    Not Available
Driver Version    10.0.15063.0
INF File    display.inf (MSBDA section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1920 x 1080 x 60 hertz
Bits/Pixel    32
Memory Address    0xF6000000-0xF6FFFFFF
Memory Address    0xC0000000-0xCFFFFFFF
Memory Address    0xD0000000-0xD1FFFFFF
Driver    c:\windows\system32\drivers\basicdisplay.sys (10.0.15063.0, 56.00 KB (57,344 bytes), 3/18/2017 3:56 PM)

Please power on and open the bios and view the Graphic settings.
Using a camera or smart phone camera take pictures and post images into the thread.

zbook · 24 Sep 2017

Let us know your progress with the above Java/Nvidia and Bios.

If the above steps work then you should be able to attempt to install the drivers.

If the above steps fail then perform the following steps:

1) open administrative command prompt and type or copy and paste:

2) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

3) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

https://support.microsoft.com/en-us/...oot-in-windows

How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

4) net user test/add

5) shutdown /r (you will reboot the computer so that it is in clean boot)

6) When the computer reboots sign on with the new user named test

7) Attempt to download and install the Nvidia drivers using this link:
https://www.geforce.com/drivers/results/123938

Etetherin · 25 Sep 2017

Attachment 155035

I got into my bios but did not see any settings for graphics

I have the standard basic blue and white BIOS on this pc ill take some pics and post them here for direction.