BSOD - Video Card not showing in device manager all the sudden.

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  1. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #61

    Well NVIDIA just told me to contact MSI. I contacted MSI and they said that it sounds like a bad Motherboard to them and they want me to send to them so they can assess for sure. If it is the Motherboard, than they will fix it for $300.

    I do not understand how it could possibly be the motherboard, as Speccy and NVIDIA tool can see that the hardware is attached, meaning it is connected and the mother board can see it there. The port can not be jacked if those two can see it, that wouldn't make any sense.

    If all else fails I guess i will end up sending it off to be repaired by them.

    What are your opinions on what MSI says?
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  2. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #62

    See if you can find a friend, neighbor, or local store to swap video cards.
    If the video card malfunctions in another computer then that indicates a problem with the video card.
    If the video card works fine in another computer that supports a problem with the MB.
    If another video card malfunctions in this computer then that supports again a problem with the MB.
    And if another video card works fine in this computer then that indicates a problem with the video card.
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  3. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #63

    I do not understand...
    Am i somehow miscommunicating the fact that I already swapped the original card that came in it with a new one of the same exact model in my attempts to solve this issue before I ever even posted on ten forums.

    Let us say that this is a problem with the MB, then how can speccy and NVIDIA website tool see that i have the 770M installed?
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  4. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #64

    When you replaced the video card what was the duration of time that it worked without problems?
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  5. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #65

    It didn't. I replaced it and then it still had same issue.
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  6. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #66

    From my original post:

    It then started to BSOD with various errors but the most common was related to nvlddmkm.sys. I then started looking for how to fix that and tried as best i could but it kept bsoding before i could get to it. After a few more bsods the video card disappeared entirely and i thought it went bad. I purchased a new one and installed it today and it still does not show up.
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  7. Spectrum's Avatar
    Posts : 546
    seL4
       #67

    If you unplug the video card, and use the built-in intel graphics, do you still get bugchecks? I believe your model of laptop uses both GPUs via Optimus. It won't hurt to update your Intel Graphics driver.

    The constantly changing bugcheck codes does suggest an issue with hardware, possibly your motherboard. Have you ran memtest86+ overnight just to rule out your RAM as a problem?

    Regarding the NVIDIA installer not detecting your card, have you tried the graphics driver from your vendor per NVIDIA's suggestion? They seem to be pretty old, but may work. Link

    If that isn't working you may need to manually modify some .inf files to have the "stock" NVIDIA display driver work with your card. Here's a decent guide.

    For reference, this is your 770M's hardware id string:

    Code:
    PCI\VEN_10DE&DEV_11E0&SUBSYS_05AA1462&REV_A1\4&2E95F799&0&0008
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  8. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #68

    Etetherin said:
    I do not understand...
    Am i somehow miscommunicating the fact that I already swapped the original card that came in it with a new one of the same exact model in my attempts to solve this issue before I ever even posted on ten forums.

    Let us say that this is a problem with the MB, then how can speccy and NVIDIA website tool see that i have the 770M installed?
    Did you have warranty before you swapped the original card?

    Why speccy and nvidia can detect the GPU is simple. If the connection of the MB is completely bad, everything will fail to detect the GPU. If the connection is just partly bad, which they assume is the case, depending on where it's bad, speccy and nvidia can still detect the GPU but the GPU may not always work like it should. A partly bad connection can result in driver problems and/or performance/stability problems with the GPU.
      My Computers


  9. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #69

    @Spectrum Yes i tried Installing the drivers provided at MSI, it did not work. I have not ran Memtest and will do so tonight.

    @axe0 No it was not under warranty before i swapped the card out. I only swapped the card out because i knew it was out of warranty.

    Will post back with the results of the memtest
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  10. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #70

    Good, I was a bit worried you swapped the card whilst you had warranty.

    I agree with MSI that it sounds like a bad motherboard.
      My Computers


 
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