Windows 10: BSOD - Video Card not showing in device manager all the sudden.

Page 6 of 8 FirstFirst ... 45678 LastLast

  1. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Sep 2017 #51

    The misbehaving driver does not appear to be a component of the killer wireless.
    The misbehaving driver appears to be a component of the killer control center.
    So please try to download the control center and not the wireless:
    Killer Driver Suite
      My ComputerSystem Spec


  2. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Sep 2017 #52

    These were some of the entries in the event log displaying problems with the Nvidia driver:


    Code:
    Event[4603]:  Log Name: System  Source: Display  Date: 2017-09-16T19:31:12.827  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-SEV1DIU  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[4605]:  Log Name: System  Source: Display  Date: 2017-09-16T19:32:28.820  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-SEV1DIU  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[4606]:  Log Name: System  Source: Display  Date: 2017-09-16T19:32:45.081  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-SEV1DIU  Description: Display driver nvlddmkm stopped responding and has successfully recovered.


    There was 1 BSOD yesterday.
    There was 1 BSOD today.
    Neither one displayed a definitive misbehaving driver.
    After you complete the troubleshooting with Nvidia please report the steps that you made and the progress/outcome into the thread.

    The next step for the 2 recent BSOD is windows driver verifier.
    Please read these links.
    Do not start using it until you have additional instruction in the thread.

    BSOD Finding and fixing them - Microsoft Community
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Performance Maintenance Enable and Disable Driver Verifier in Windows 10 - Windows 10 Forums


    Not many are comfortable replacing the graphics card on their notebook. That's great that you were able to do that. Which day did you replace the graphics card and what were the problems with the prior card? Was it a defective card or was it an upgrade? Were you over clocking?
      My ComputerSystem Spec


  3. Posts : 119
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       26 Sep 2017 #53

    Action Taken:
    I installed the "killer suite control panel" that you asked me to do. Then uninstalled "Killer Suite control panel" also as instructed.
    Restarted
    Did the search for the "bwcW8x64.sys" and it still is located on my pc as the image in post #19
    Reinstalled "killer suite control panel" and booted into safe mode. Attempted to uninstall it and i get an error window from windows stating "The Windows installer service could not be accessed. This can occur if the windows installer is not correctly installed"
    Booted back into 'normal mode' (?) and uninstalled it just fine again.

    it seems my uninstaller doesn't work when windows is in safe mode.


    From my original post:

    Last week on Sunday while playing Klei entertainments "oxygen not included" my pc crashed (dont remember the code sorry) when it came back on i proceed to try and restart my game and was greeted with he message that explained i had no compatible graphics card installed.

    I checked device manager and it showed my graphics card still there, so i thought maybe my drivers "went bad" (??) and tried to uninstall them and reinstall them. This did nothing. I restarted it in one more attempt to fix it

    It then started to BSOD with various errors but the most common was related to nvlddmkm.sys. I then started looking for how to fix that and tried as best i could but it kept bsoding before i could get to it. After a few more bsods the video card disappeared entirely and i thought it went bad. I purchased a new one and installed it today and it still does not show up.


    No i was not overclocking, thats dangerous for laptops.
    as far as i am aware anyways. I would certainly not OC my laptop, it doesnt have the fans necessary for that kind of stuff.

    In response to your post #52
    I will follow those actions as soon as soon as i contact NVIDIA. However i do not plan on doing this tonight as it is late here and i have to go to bed soon. Work in the morning and what not.

    Thank you for being so patient and continuing to help me. I am glad we are all caught up and on the same page now. If you have any more questions please do ask and let me get them cleared up for you
      My ComputerSystem Spec


  4. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Sep 2017 #54

    9/16/2017 was a Saturday and that was the first event viewer entry displaying a problem with the Nvidia graphics. It recovered on that day and appears to have failed the following day.

    Is the current video card a new one and under warranty? Maybe RMA could be discussed with Nvidia? Or they could direct you in how to reseat the hardware to see if that may alter its function.

    Before using windows driver verifier plan
    1) to back up all files
    2) make a backup image using Macrium
    Macrium Software | Your Image is Everything
    3) place the backup image onto another drive or in the cloud
    4) create a brand new restore point
    5) download and install bluescreenview and whocrashed:
    Blue screen of death (STOP error) information in dump files.
    http://www.resplendence.com/whocrashed
      My ComputerSystem Spec


  5. Posts : 119
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       27 Sep 2017 #55

    The new card has a 30 day return for "dead on arrival" purposes. So no it is not under any kind of warranty as far as i am aware.

    When you say "reseat" you mean to ensure the device is well attached? As in seated into its port correct?
    I had thought this as well so i checked the old one to ensure I did not "jar" it out of place somehow. I took it apart and put the video card back in. (old one) Then when that did not solve the issue I ordered a new one thinking my old one was dead.

    Put the new one in, did not work. I posted here. Then a day or so later I thought, "why not double check the new one as well". I then took the laptop apart and reseated the video card (new one) restarted computer and the same problem still persisted.
      My ComputerSystem Spec


  6. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Sep 2017 #56

    See if a local store can test both video cards or has another card that they may allow you to swap to evaluate the notebook.
    Any information from Nvidia?
      My ComputerSystem Spec


  7. Posts : 119
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       27 Sep 2017 #57

    I get off work in 3 hours and plan to call NVIDIA then.
    I will see if i can find a shop nice enough to help me out without charging me a ton, If all the steps i have yet to catch up with end fruitlessly.
      My ComputerSystem Spec


  8. Posts : 119
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       27 Sep 2017 #58

    NVIDIA was really unhelpful.

    The short version of our phone call was:

    Told him the problem, and he says that
    "the psi port may be bad"
    i told him that speccy and nvdia website sees it but the drivers wont install.

    He said that i should update my bios and chipset for this laptop and if the device is still not detected than it can be a deffective pci port.
    I then told him that even though i used DDU and also uninstalled the drivers through device manager and through add and remove programs (geforce experience) "nviddmkm.sys" is still causing bsod. His reply:
    "when you get the BIOS and chipset updated and the device is recognized by windows you can install the drivers and it should fix that"

    So basically useless...
      My ComputerSystem Spec


  9. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Sep 2017 #59

    They have different levels of support.
    Did they offer to access the computer remotely and attempt to download and install the applications/drivers?

    Were you able to read the information on Windows driver verifier?

    If not please learn the 3 methods to turn off windows driver verifier using Windows advanced troubleshooting menu.
    safe mode with command prompt
    command promp
    system restore


    For level 2 Nvidia support they are available until 6PM PST
    (408) 486-2300
      My ComputerSystem Spec

  10.    28 Sep 2017 #60

    Hi,
    Was unable to send you a PM because of the 5 post limit but my name is Derek and I work with Nvidia tech support. If you want to PM me your name and email address and I can reach out through our support database. Not certain we can fix your problem but we can certainly try.

    Derek-
    NVCC
      My ComputerSystem Spec


 
Page 6 of 8 FirstFirst ... 45678 LastLast

Related Threads
I have an Asus X555Q laptop. I replaced the hard drive and installed Windows 10 with a USB drive. I did not have a restore option. I downloaded all the drivers from Asus, but no matter what drivers I use, they do not find my wireless adapter....
I have a Plantronics 400HS RIG headset. Audio comes out of the headset and I am able to use the microphone attached to the headset on games. However, when I go to the device manager to see my headset, it does not show up? Does anyone have any...
howdy, ive noticed lately that the information for hard drivers is totally incorrect, all firmware for drives is up to date, mobo bios is latest but drive info is sque wiff 53712
I've just added a 2nd HD to my Dell system with Win 10. It shows in the BIOS and Seagate tools finds it. It does not show up in Device manager or Computer Management/Storage - Disc Management or anywhere. Not sure if this si Won 10 specific. Anyone...
Hi, I upgraded to Windows 10 yesterday and everything works fine apart from this. I have Garmin edge 510 and 200 cycle computers, when plugged into the computer they are seen by windows and show up in device manager under disk drives. (as they...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:10.
Find Us