Various BSODs, unknown root cause

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  1. Posts : 6
    Windows 10

    Various BSODs, unknown root cause

    I have been getting various BSODs on my new build, running the latest drivers and BIOS from the manufacturer of my mobo, Gigabyte. I have RMA'd the mobo once, and it was returned with no repairs. I have reinstalled windows, verified that the drive works with HDtune and sfc. I have verified that the memory has no issues with memtest86. the video card worked without a hitch in a previous build, as did the wifi card. I have also tested the PSU, and it was indicated to be functional. Most of the issues seem to be related to the USB and sound systems, the mouse and keyboard will not load correctly sometimes and i have to reset the PC via the reset button on the case. in addition, the sound system will occasionally bug out and sound like it is being played at a fraction of normal time. In addition, it seems like if i try to play a Directx related game like factorio, the system throws a thread_stuck_in_device_driver, but it works for Minecraft and Starcraft 2, this seems to be the only consistant issue. I would appreicate any advice, and will answer any questions to the best of my abitliy.
    Specs are:
    Ryzen 1800x
    Ax370-Gaming k7 Mobo
    Crucial 2400 2x8Gb DDR4
    XFX Radeon RX480
    Samsung 850 evo m.2 SSD
    Kingwin 1000w PSU
      My Computer

  2. philc43's Avatar
    Posts : 5,027
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343

    Hello and welcome to TenForums :)

    Looking at the 5 crash dumps I can see that you might have a few problems.

    First you have software from Gigabyte installed which I would recommend that you remove - in three cases your BSOD occurred when processes from RGB Fusion were running.

    PROCESS_NAME:  GvLedServices.exe
    PROCESS_NAME:  SelLedV2.exe
    Secondly there was one crash that was attributed to the athw10x.sys driver dated Thu Mar 16 08:24:58 2017
    This is for your Wireless PCI adapter and you should look for a newer driver to replace the one you are using. You may need to look on a Qualcomm website to find it.

    BugCheck 139, {4, ffffc6801afe9090, ffffc6801afe8fe8, 0}
    *** WARNING: Unable to verify timestamp for athw10x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw10x.sys
      My Computers

  3. Posts : 6
    Windows 10
    Thread Starter

    Removed the Gigabyte apps, the wifi card is an old TP-Link, not an Athrios, and it will randomly switch between the two, but i have it set to the tp link driver. Updated the video card driver, apparently chrome can cause a payback issue with hardware acceleration, that has supposedly been fixed in the newest driver. Going to see if i can trigger a BSOD with these fixes in place.
      My Computer

  4. Posts : 38,496
    windows 10 professional version 1607 build 14393.969 64 bit

    How did you determine which Gigabyte drivers to uninstall and which to keep?
    Have you noticed any change in performance?
    This Gigabyte driver was a source of recurrent bsod in another thread: Gdrv.sys
    Did you keep or uninstall this driver:
    gdrv         gdrv                   gdrv                   Kernel        Manual     Running    OK         TRUE        FALSE        0                 12,288      0          7/3/2013 11:27:55 PM   \??\C:\WINDOWS\gdrv.sys
    Which method did you use to uninstall the video graphics driver?

    Open administrative command prompt and type: chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    Use the information in this link to find the chkdsk results in event.vwr and post the txt results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
      My Computer

  5. Posts : 6
    Windows 10
    Thread Starter

    Removing the gigabyte app center removes all apps associated with it, the only one i would actually use is @bios, and i can reinstall the app center and @bios if i need it, then uninstall after flashing bios. I think the Gdrv.sys is related to one of the apps from gigabyte, called easy saver, it exists on the drive still after removing the app center but i don't see the service associated with it
    The video driver i updated through the CCC app, so i am assuming not a clean install.
    chkdsk is set to run at next boot
    Rebooted to run chkdsk, no issues from the scan
    Last edited by OmegaMk13; 21 Sep 2017 at 19:18. Reason: Update
      My Computer

  6. Posts : 38,496
    windows 10 professional version 1607 build 14393.969 64 bit

    What is the full name of the CCC app?
    If you have any further issues with the video card the best option is the clean install using DDU.
    In the other thread the APP center was uninstalled to remove GDRV.sys. There were no recurrent BSOD. Then after a clean install all Gigabyte drivers were installed and again GDRV.sys was a misbehaving driver. So the OP knows the names of the contents of the APP center but does not now how performance would be improved with the APP center. They are considering a RMA versus continuing to use the motherboard without the APP center.

    When running chkdsk /x /f /r it should take some time.
      My Computer

  7. Posts : 6
    Windows 10
    Thread Starter

    I'm going to mark the BSOD issue as fixed via removing the Gigabyte apps. i seems to have worked myself into a consistant pattern of failure, every other boot, USB devices dont work, and every other time i can log in(ie usb devices work) there is sound tearing(sounds are streched or distorted)
    Thanks zbook & Philc43
      My Computer

  8. Posts : 6
    Windows 10
    Thread Starter

    Looks like i spoke too soon, just got this. The only thing i can tell about this one is that i let the pc idle for ~1hr or so.
    Chkdsk found no errors, btw
      My Computer

  9. Posts : 38,496
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post an updated zip:
    BSOD - Posting Instructions - Windows 10 Forums

    What is the CCC app?

    Please post the chkdsk /x /f /r results:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    Using a one drive or drop box share link please post into the thread a link for the memory dump:
      My Computer

  10. Posts : 6
    Windows 10
    Thread Starter

    CCC used to be Catalyst Control Center, now it is just Radeon Settings
    The Chkdsk log is the text file
    Apologies if i come off as brusk
      My Computer

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