Various BSODs, unknown root cause

zbook · 22 Sep 2017

There was 1 BSOD mini dump file on 9/22/2017.
Debugging did not display a new definitive misbehaving driver.

Perform the following steps:
1) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.
2) Make sure the "clean install" box is checked and only install the graphics driver.
Official Display Driver Uninstaller DDU Download
Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller: How to use - Windows 7 Help Forums
AMD Support and Radeon Software Driver Download

Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ is not run by time but by passes.
The more passes the better.
Fewer than 8 passes has a significant number of false negatives.
A false negative is a pass test result with Malfunctioning RAM.
There is 16GB of RAM on the computer with 8GB on 2 DIMM.
Memtest86+ takes approximately 1 -2 hours /GB RAM.
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM for 8 or more passes.
If the RAM testing fails when both RAM modules are tested together and pass when tested 1 at a time move 1 RAM module to another DIMM to test the DIMM / Motherboard.
The RAM testing may take many hours so plan to run it overnight.
Memtest86+ - Advanced Memory Diagnostic Tool
Memtest86+ - Advanced Memory Diagnostic Tool
When Memtest86+ has completed 8 or more runs use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM Windows 10 BSOD Tutorials

atikmpag.sys

ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)

http://support.amd.com/us/Pages/AMDSupportHub.aspx
Get from OEM for laptops

Code:

Name    Radeon (TM) RX 480 GraphicsPNP Device ID    PCI\VEN_1002&DEV_67DF&SUBSYS_94801682&REV_C7\4&1C3D25BB&0&0019
Adapter Type    AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description    Radeon (TM) RX 480 Graphics
Adapter RAM    (1,048,576) bytes
Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64
Driver Version    22.19.677.1
INF File    oem28.inf (ati2mtag_Polaris10DS section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1920 x 1080 x 59 hertz
Bits/Pixel    32
Memory Address    0xE0000000-0xEFFFFFFF
Memory Address    0xF0000000-0xF01FFFFF
I/O Port    0x0000F000-0x0000F0FF
Memory Address    0xFE900000-0xFE93FFFF
IRQ Channel    IRQ 4294967286
I/O Port    0x000003B0-0x000003BB
I/O Port    0x000003C0-0x000003DF
Memory Address    0xA0000-0xBFFFF
Driver    c:\windows\system32\driverstore\filerepository\c0318192.inf_amd64_d0f929f3a19ab987\atikmpag.sys (22.19.677.1, 527.41 KB (540,064 bytes), 9/21/2017 1:54 PM)

Code:

9/21/2017 2:05 AM    Windows Error Reporting    Fault bucket 0xEA_IMAGE_atikmdag.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 8ac9259b-2092-4bb4-9c19-6b9e551778b3

Problem signature:
P1: 100000ea
P2: ffffd08b9f8c5080
P3: 0
P4: 0
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\092017-7562-01.dmp
\\?\C:\Windows\Temp\WER-9765-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER319F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER31AE.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER31BF.tmp.txt
\\?\C:\Windows\Temp\WER52E3.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_e4e17e5c5e847e76c895ebb788432114f6e1ce8_00000000_cab_181856f9

Analysis symbol: 
Rechecking for solution: 0
Report Id: ebd80d13-14ca-4ee5-a15c-f6542465f9d9
Report Status: 268435456
Hashed bucket:

Code:

9/18/2017 1:30 AM    Windows Error Reporting    Fault bucket 0xEA_IMAGE_atikmdag.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0de48506-6b19-479c-a323-c8d03c1fbd4a

Problem signature:
P1: 100000ea
P2: ffffc103176f6080
P3: 0
P4: 0
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\091717-7765-01.dmp
\\?\C:\Windows\Temp\WER-9890-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER32B8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER32C8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER32D8.tmp.txt
\\?\C:\Windows\Temp\WER4B42.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_717fd3cabf88c460d7eac951d482ecda388f6d_00000000_cab_17e44d54

Analysis symbol: 
Rechecking for solution: 0
Report Id: bbd05075-9846-41b6-bcd2-9aa0fc8e618f
Report Status: 268435456
Hashed bucket:

Code:

ffff8181`edb8a2b8  fffff80f`21fb1125Unable to load image \SystemRoot\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x21125

Code:

BugCheck 100000EA, {ffffc103176f6080, 0, 0, 0}


*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+3f )