HELP, Dell XPS 8300 Win 10, Attempted switch from DPC


  1. kg1kg1
    Posts : 3
    win 10 64
       New #1

    HELP, Dell XPS 8300 Win 10, Attempted switch from DPC


    Dell XPS 8300 Win 10, Attempted switch from DPC BSOD errors also Not as often K MODE EXCEPTION NOT HANDLED Win 10 BSOD errors.
    The errors occur most often soon after system powered up and running, then may occur later. Most of my work in online using Firefox latest update and sometimes Chrome. I have run DELL's system check and driver update multi times with no errors found even after extended test.

    Attachment 154078
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  3. BSODHunter
    Posts : 926
    Windows 10 Pro
       New #2

    zip file is emtpy. Please run the dm log collector again
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  4. kg1kg1
    Posts : 3
    win 10 64
    Thread Starter
       New #3

    I have re run the the dm log collector program 3 times both as adm and not, The .zip file is still only 22 bites, HELP
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  6. zbook
    Posts : 41,455
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4)When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    https://support.microsoft.com/en-us/...oot-in-windows

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    7) shutdown /r (you will reboot the computer so that it is in clean boot)

    8) Run the DM log collector > post a zip into the thread
    BSOD - Posting Instructions - Windows 10 Forums
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  7. kg1kg1
    Posts : 3
    win 10 64
    Thread Starter
       New #5

    The .zip file that was created was to large, 8.6 mb. I cleared the logs and will reopen the problem with you after I get a few hits. Thank you for your assistance. kg
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  8. zbook
    Posts : 41,455
    windows 10 professional version 1607 build 14393.969 64 bit
       New #6

    Would you be able to post the DM log collector in 2 portions:
    1) All logs except mini dump logs
    2) mini dump logs (last 5 - 10 logs)
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