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  1.    16 Sep 2017 #1
    Join Date : Jan 2016
    Posts : 52
    Windows 10 Version 1703 (x64)

    BSOD Critical Error After Installing a New RAM


    Hi everyone,I bought a single stick 16GB RAM last week, and had a BSOD Critical Error for some reason, Here is a list of things i tried so far:- Double checked if the RAM installed properly. - Everything was in place.- Tested the RAM using: Windows Memory Diagnostic - Passed the test(s) with no errors.- Did a clean windows 10 (1703) installation twice, downloaded and installed the latest drivers from the official website(s). - Had a BSOD once per every installation.- Checked the Events Viewer for the error and found this:
    Code:
    Log Name:      SystemSource:        Microsoft-Windows-Kernel-PowerDate:          9/16/2017 11:03:33 PMEvent ID:      41Task Category: (63)Level:         CriticalKeywords:      (70368744177664),(2)User:          SYSTEMComputer:      AWESOME-PCDescription:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Event Xml:      
        41    5    1    63    0    0x8000400000000002        2765            System    AWESOME-PC            0    0x0    0x0    0x0    0x0    0    0    0    0    false    0    0    true
    I hope that someone would be able to help me on this one , cheers!
    Last edited by Surreal90; 16 Sep 2017 at 18:11.
      My ComputerSystem Spec
  2.    16 Sep 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    See the box at the top of yout thread of the top of the BSOD forum, especially the first sentence:

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    Also, if you had no problems before installing the new 16GB RAM then the likely cause is the new RAM, whether it fails testing or not. If you've only had the one failure then run for awhile and see if it reoccurs. If not ignore it. If it does, remove the new RAM, reinstall the old RAM and test that way.
      My ComputersSystem Spec
  3.    17 Sep 2017 #3
    Join Date : Jan 2016
    Posts : 52
    Windows 10 Version 1703 (x64)
    Thread Starter

    Hi Ztruker, thanks for your reply, i am aware of that, and already generated those files using the tool mentioned, but i think it contains "too much" information, would it be ok if i edit some of those files before sending it?. I never had any BSOD errors before, the only things i "changed" this time are:

    - Added a single 16GB RAM stick.
    - I also forgot to mention that i added a case fan (from NZXT). - Not sure if has anything to do with it.
    - Enabled XMP from BIOS before a clean windows installation. I heard that some people had similar issues after enabling XMP, could it be the reason why?
    - Installed Windows 10 Creators Update (1703).

    I am at work now, will uploaded the files when i get back home, but you can find my current build specs below:
    - Motherboard: Asus B150M PRO GAMING.
    - Processor: Intel Core i5-6500 - LGA1151.
    - RAM: Crucial Ballistix Sport LT 16GB DDR4 2400 CL16 1.2V (BLS16G4D240FSC).
    - VGA: AMD Sapphire Dual-X R7 265.
    - Disks: SSD: Corsair Force LS 120GB Sata III + HDD: Western Digital (WD) Caviar Black WD1002FAEX 1TB 64MB Cache.
    - PSU: SeaSonic S12II Bronze 520W 80 PLUS Certified PSU.

    Thanks!
    Last edited by Surreal90; 17 Sep 2017 at 10:51.
      My ComputerSystem Spec
  4.    17 Sep 2017 #4
    Join Date : Jan 2016
    Posts : 52
    Windows 10 Version 1703 (x64)
    Thread Starter

    Here are the files generated by the tool:

    Note: I replaced some text like username, timezone, etc with "*****" for a lil bit of privacy if that's ok .

    Thanks!
    BSOD Critical Error After Installing a New RAM Attached Files
      My ComputerSystem Spec
  5.    17 Sep 2017 #5
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    There is a section on the webpage below the user name for "My Computer".
    This section enables anyone viewing post #5 or #50 to have the information readily available without having to scroll through every post to find computer information.
    1) Please update this section with the computer information:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Please include PSU, cooler, case, peripherals (mouse, keyboard, joystick, printer) and anything attached by wireless or wired (headset, xbox, etc)


    2) If you use Ccleaner > windows > system > memory dumps (make sure that it is unchecked)
    Please report in the thread whether you were using Ccleaner and whether this was checked.
    3) In the left lower corner search type disk > click disk cleanup > C: drive > system error memory dumps (make sure that it is unchecked)
    Please report into the the thread whether system error memory dumps was checked.
    4) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > in startup and recovery click settings > post an image into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    5) Download and install Whocrashed:
    http://www.resplendence.com/whocrashed
    6) Open Whocrashed and above analyze click on tools > crash dump test > type: ACCEPT
    7) On Whocrashed click analyze > post the results into the thread
    8) Post a new zip after the above steps:
    BSOD - Posting Instructions - Windows 10 Forums
    Last edited by zbook; 17 Sep 2017 at 18:38.
      My ComputerSystem Spec
  6.    17 Sep 2017 #6
    Join Date : Jan 2016
    Posts : 52
    Windows 10 Version 1703 (x64)
    Thread Starter

    Hi zbook,

    1- Done, i have added my build specs to the profile .

    2 - I use CCleaner, and had this memory dumps checked. (Just got it unchecked).

    3- I can't find "system error memory dumps" option, the closest thing i found (and was unchecked), is "
    System created Windows Error Reporting".

    4 - Here is it:
    Click image for larger version. 

Name:	Startup.png 
Views:	21 
Size:	32.1 KB 
ID:	153863

    It was set to none, now i changed it to auto, btw is this statement true?

    Dump files are memory dumps, and everything in memory are saved to a file. This is used for debugging problems when your system crashes. However, passwords and all confidential stuff that are running currently are also saved to this file. You should enable this feature only when you are experiencing problems and need to debug.
    5, 6, 7, 8 - Added Files, WhoCrashed report inside the same archive.
    Last edited by Surreal90; 17 Sep 2017 at 18:42.
      My ComputerSystem Spec
  7.    17 Sep 2017 #7
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    The dumps and the passwords are not related.
    Microsoft Community

    Once there are mini and memory dumps we can troubleshoot them.

    Please un-check automatic restart for the dumps so that you have time to view the BSOD windows.
      My ComputerSystem Spec
  8.    17 Sep 2017 #8
    Join Date : Jan 2016
    Posts : 52
    Windows 10 Version 1703 (x64)
    Thread Starter

    I have added the files, including WhoCrashed report inside the same archive, hopefully you would get to find anything useful in between the lines, thanks for your time.
    BSOD Critical Error After Installing a New RAM Attached Files
      My ComputerSystem Spec
  9.    17 Sep 2017 #9
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    How did you remove all of the Windows error reporting?
      My ComputerSystem Spec
  10.    18 Sep 2017 #10
    Join Date : Jan 2016
    Posts : 52
    Windows 10 Version 1703 (x64)
    Thread Starter

    Is there any missing reports?, the only thing i ran after installing a couple of apps was CCleaner, maybe it deleted some stuff?, I also have a couple of local group polices enabled, that could stop sending reports to MS. Would be great if you could elaborate on how to generate the missing file(s), thanks a bunch .
      My ComputerSystem Spec

 
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