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  1.    15 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 16
    10

    BSOD USB or Mouse related I think


    Hey I've been having multiple bsod crash issues.

    The issues are usually, driver_irql_not_less_or_equal thing, and it usually says wdf01000.sys.

    Although sometimes the computer freezes and then later says: Machine_check_exception,

    I believe its a driver issue maybe a usb driver but I don't know how to go about fixing it.

    The reason I believe this is because my really shitty microsoft mouse has been working on it for 1-2 days now, but my old gaming mouse and the new one I bought yesterday don't seem to be working. The crash usually occurs randomly withing 10-20 minutes or right after a csgo game or something. It has never crashed during a game though, it's almost always after a game.

    Also, I have run memtest. I have sent my motherboard, gpu, cpu and ram to pccasegear where I bought them. All parts seemed to have checked out except the gpu was faulty. So I went and bought a new GPU (msi gtx 1070), Still crashing. I have a 1 TB hdd and a 120gb ssd, ssd is not being used atm though. It crashed even if I run the ssd and not the hdd. Haven't tested psu, but it was working for a full day at my workplace using their shitty mouse and keyboard. So I'm unsure of the issue..... I think it might be my mouse to be honest but then I went and bought a new mouse and it's still having issues.

    I can provide dmp files if someone can tell me how to upload them. Thanks

    I can link dmp files and everything else, please reply asap Thank you <3

    Also since I've been having this issue for 5 months, and it would mean sooo much to me if someone can help me fix it. I'm willing to donate to you some money if you would like. I just really need this urgently fixed. Thank you!
    BSOD USB or Mouse related I think Attached Files
    Last edited by Hex; 15 Sep 2017 at 20:45. Reason: Adding dump files
      My ComputerSystem Spec
  2.    15 Sep 2017 #2
    Join Date : Oct 2016
    Posts : 326
    seL4

    Hi Hex,

    I looked at the 7 most recent crash dumps, from most recent to least:

    Bugcheck D1 - Showed nvlddmkm.sys your Nvidia display driver, along with a number of built-in USB drivers like mouhid.sys, mouclass.sys, USBXHCI.sys etc.

    Bugcheck A - This time it looks like an issue with networking, the only 3rd-party network driver in the stack was rt640x64.sys, your realtek ethernet driver.

    Bugcheck A - Couldn't get much from this

    Bugcheck D1 - Notably this one occured at IRQL 8, whereas all of the others occured at IRQL 2. IRQL 8 means it was processing a device's ISR, but I don't see enough information to blame a specific device or driver.
    This also had the memory option listed as "8" but the only values that it should be are 0 or 1.

    Bugcheck D1 - Like #2 it showed an issue with networking, and blamed the realtek ethernet driver.

    Bugcheck A - Like #1, showing usb issues but no mention of the nvidia display driver.

    Bugcheck 9c - Machine Check Exception, very likely to be hardware related.


    As for what you do from here, I have a few suggestions:

    0. I don't see any evidence of overclocking, but just in case, please make sure everything is set to normal operating limits.

    1. Ensure all of your drivers are up to date, most notably your USB/Chipset and ethernet drivers. I see MSI released an update for your Ethernet driver on the 11th of this month, and you are using one from 2015.

    H110M Drivers

    You are also using an older driver for your 1070, please update to the latest release.

    2. I see you are still on 10.0.10586, the Fall of 2015 update, the latest release is Spring of 2017 update (10.0.15063). If for some reason the built-in usb drivers are the problem, updating to the latest version of Windows 10 will be the only way to update them. This may be difficult if you are getting frequent blue screens.

    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials

    3. Regarding hardware testing, how many runs of memtest did you do?
      My ComputerSystem Spec
  3.    16 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    OK So, My cpu is not overclocked, everything is as it was since I got it (apart from drivers)

    I have updated my usb/chipset and ethernet drivers from the website linked.

    I have also updated my current graphics card to the most recent drivers

    Computer still is crashing, and I am now trying to update my windows 10. I will reply results as soon as it's done and restarted.

    Also regarding my memtest passes i left it overnight and got 6 passes 0 errors

    Thanks in advance.
      My ComputerSystem Spec
  4.    16 Sep 2017 #4
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    1) For Memtest86+ version 5.01 please repeat the testing to perform 8 or more passes and the more passes the better.

    Memtest86+ - Advanced Memory Diagnostic Tool

    Fewer than 8 passes has a significant incidence of false negatives.
    A false negative is a pass when there is malfunctioning RAM.
    It sometimes takes passes into the 20's to find malfunctioning RAM.
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM.
    This would help differentiate malfunctioning RAM from malfunctioning DIMM / Motherboard.

    There were multiple misbehaving hardware drivers and good testing of the RAM / DIMM / Motherboard is needed.

    Memtest86+ - Advanced Memory Diagnostic Tool

    When the Memtest86+ version 5.01 has completed 8 or more passes please use a camera or smart phone camera to take a picture and post an image into the thread.

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461


    MemTest86+ - Test RAM Windows 10 BSOD Tutorials

    Memtest86+ - Advanced Memory Diagnostic Tool
    After completing the Memtest86+ version 5.01 testing with 8 or more passes and posting an image into the thread please proceed with these additional steps:

    2) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

    The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.

    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    NVIDIA

    Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread4) chkdsk /x /f /r
    This may take many hours to run so plan to run overnight.
    6) post the chkdsk results into the thread with information from this link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    7) Run HDTune on all drives:
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    8) Run Sea tools for windows on your HD using SMART, short and long generic tests:

    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/

    9) Please post a one drive or drop box share link for the memory dump file.
    memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
    Use file explorer > this PC > local C: drive > right upper corner search

    10) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    11) Use this method to update the non-graphic misbehaving drivers:
    Updating a driver: Updating a driver. - Microsoft Community



    These were some additional misbehaving drivers that when updated may provide a more stable computer environment:

    e1d65x64.sys Intel Pro/1000 Network Adapter driver https://downloadcenter.intel.com/

    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops

    rtwlanu.sys Realtek RTLxxxxx Wireless USB 2.0 Adapter
    Used by different manufacturer's
    http://www.realtek.com.tw/downloads/

    atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx
    Get from OEM for laptops


    Code:
    Name    NVIDIA GeForce GTX 1070PNP Device ID    PCI\VEN_10DE&DEV_1B81&SUBSYS_33021462&REV_A1\4&2AEAD834&0&0008
    Adapter Type    GeForce GTX 1070, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 1070
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    Driver Version    22.21.13.8541
    INF File    oem8.inf (Section120 section)
    Colour Planes    Not Available
    Colour Table Entries    4294967296
    Resolution    1920 x 1080 x 144 hertz
    Bits/Pixel    32
    Memory Address    0xDE000000-0xDEFFFFFF
    Memory Address    0xC0000000-0xCFFFFFFF
    Memory Address    0xD0000000-0xD1FFFFFF
    I/O Port    0x0000E000-0x0000E07F
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\nvlddmkm.sys (22.21.13.8541, 14.88 MB (15,600,248 bytes), 04-Jan-17 4:21 PM)
    Code:
    10-Jul-17 12:44 PM    Windows Error Reporting    Fault bucket AV_rtwlanu!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 46d25116-519f-4d9c-b08e-37816c9419c8
    
    Problem signature:
    P1: a
    P2: 18
    P3: 2
    P4: 0
    P5: fffff80353aed144
    P6: 10_0_10586
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    C:\Windows\Minidump\071017-15718-01.dmp
    C:\Windows\Temp\WER-22546-0.sysdata.xml
    C:\Windows\MEMORY.DMP
    C:\Windows\Temp\WER6929.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_932a4838a8de612e549aca3c8eedcf55f32571a2_00000000_cab_0ac1e0f5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 5b7e850f-865f-4f9e-8751-eecc8c167024
    Report Status: 0
    Hashed bucket:
    Code:
    10-Jul-17 1:58 PM    Windows Error Reporting    Fault bucket AV_e1d65x64!INTERRUPT::MiniportMessageInterrupt, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 54d1deb4-ce2d-456f-bb89-f309da7dd846
    
    Problem signature:
    P1: d1
    P2: fffff80000000080
    P3: 8
    P4: 0
    P5: fffff8003dc1fdde
    P6: 10_0_10586
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    C:\Windows\Minidump\071017-16609-01.dmp
    C:\Windows\Temp\WER-49093-0.sysdata.xml
    C:\Windows\MEMORY.DMP
    C:\Windows\Temp\WEREDCB.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_36bdaad2e1fb61c8ea38dfbba84c9c411f70538c_00000000_cab_0df3bcf8
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: d8410e4f-3728-46e7-8493-e990743f28e8
    Report Status: 0
    Hashed bucket:
    Code:
    11-Jul-17 4:04 AM    Windows Error Reporting    Fault bucket 0x116_TdrBCR:D_Tdr:9_IMAGE_atikmpag.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: f3efe837-34d8-47e2-a5eb-c82ca5d47c29
    
    Problem signature:
    P1: 116
    P2: ffffe00108cbd010
    P3: fffff80054a2f640
    P4: 0
    P5: d
    P6: 10_0_10586
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    C:\Windows\Minidump\071117-18468-01.dmp
    C:\Windows\Temp\WER-25687-0.sysdata.xml
    C:\Windows\MEMORY.DMP
    C:\Windows\Temp\WER8678.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_116_bb9b1b94ce53fc1ef3ef3c7dd6c2ca5e8359a_00000000_cab_04247684
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: d4594dda-36a4-4494-9ecd-d5b1ec980450
    Report Status: 0
    Hashed bucket:
    Code:
    11-Jul-17 3:36 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:9_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 284f0170-3a3f-4e56-af14-9c2f9ec7ca61
    
    Problem signature:
    P1: 117
    P2: ffffe00108cbd010
    P3: fffff80054a2f640
    P4: 0
    P5: 0
    P6: 10_0_10586
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    C:\Windows\LiveKernelReports\WATCHDOG\WD-20170711-1331-09.dmp
    C:\Users\Hex\AppData\Local\Temp\WER-606703-0.sysdata.xml
    C:\Users\Hex\AppData\Local\Temp\WER6F29.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_51317b1e5265511c35c125695558d7819476d2c_00000000_cab_07ab8398
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 7f032858-65e9-11e7-888d-4ccc6a66ad0a
    Report Status: 0
    Hashed bucket:
    Code:
    10-Sep-17 7:08 AM    Windows Error Reporting    Fault bucket AV_DATAKIND_FILESTATIC_nvlddmkm!stuckIntr, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: c891ae29-4b75-47c5-921a-0f4cccea7142
    
    Problem signature:
    P1: d1
    P2: 11
    P3: 2
    P4: 1
    P5: fffff800ca601087
    P6: 10_0_10586
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    C:\Windows\Minidump\091017-15656-01.dmp
    C:\Windows\Temp\WER-44859-0.sysdata.xml
    C:\Windows\MEMORY.DMP
    C:\Windows\Temp\WERDF34.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_8e3e154cb030cff7fd381ddbbb730f3f9166f70_00000000_cab_12cacc00
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 0efd3e77-834e-4b2b-880f-16c93fe14658
    Report Status: 0
    Hashed bucket:
    Code:
    Event[41562]:  Log Name: System
      Source: Microsoft-Windows-Ntfs
      Date: 2017-09-13T18:30:14.987
      Event ID: 98
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-DVDT7T9
      Description: 
    Volume C: (\Device\HarddiskVolume2) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    
    
    Event[41563]:
      Log Name: System
      Source: Ntfs
      Date: 2017-09-13T18:30:14.987
      Event ID: 131
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-DVDT7T9
      Description: 
    The file system structure on volume C: cannot be corrected.
    Please run the chkdsk utility on the volume C:.
    Code:
    Event[41564]:  Log Name: System
      Source: Ntfs
      Date: 2017-09-13T18:30:14.987
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-DVDT7T9
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    
    
    The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.
    Code:
    Event[633]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-07-02T17:57:23.572
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-DVDT7T9
      Description: 
    Windows failed fast startup with error status 0xC00000D4.

    For all tests please post images into the thread.
    Last edited by zbook; 16 Sep 2017 at 01:32.
      My ComputerSystem Spec
  5.    16 Sep 2017 #5
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    Ok, So I've just updated my system I guess. Not sure as of yet.
    But in reply to zBook, first of all thanks.

    Step 1: memtest. I'll prob do it tonight, but as I said i've run the test got 6 passes and sent it to 2 computer repair stores which I'm assuming ran the test since they said it's fine and also sent it to pccasegear (where I bought it from) under warranty and they said it's fine. But I'll run the test tonight anyway.

    Step 2: Completed. Uninstalled old drivers and installed new nvidia drivers.

    Step 3: C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

    Step 4:C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.

    Step 5: Gonna do chkdsk later since it might take too long.Step

    7: Tried running HD tune pro and scanning my hard drive but it crashed around half way, from what I know though it was half way through with no errors... so idk

    Step 8: haven't done this yet

    Step 9: haven't done this yet

    Step 10: I don't think it's on

    Step 11: Not sure what you mean

    e1d65x64.sys: Installed something called intel driver update utility (Not sure what to do with it)

    nvlddmkm.sys: Installed the latest one and deleted the previous version.

    rtwlanu.sys: Installed this driver but it's from 2009 I think so idk...

    atikmpag.sys: Not sure what this means....

    So it's still crashing and I dont think it's hard drive related but not sure yet.
      My ComputerSystem Spec
  6.    16 Sep 2017 #6
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    The memtest 86+ version 5.01 is important with so many misbehaving drivers.
    Every test has
    true positives.........................................test finding problems and malfunctioning hardware
    true negatives.......................................test finding no problems and normal hardware
    false positives.......................................test finding problems and normal hardware
    false negatives......................................test find no problems and malfunctioning hardware
    Accuracy................................................mathematical result from the above tests

    If Memtest86+ version 5.01 is run for fewer than 8 passes it can have false negatives.
    So a minimum of 8 passes is needed to have a useful test.
    Performing tests that have fewer than 8 passes is wasting time as the testing was inadequate.
    It sometimes takes 20 or more passes to find malfunctioning RAM / DIMM /Motherboard


    Code:
    e1dexpress   Intel(R) PRO/1000 PCI  Intel(R) PRO/1000 PCI  Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             430,080     0          20-Mar-17 1:46:33 AM   C:\Windows\system32\DRIVERS\e1d65x64.sys         4,096
    Code:
    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Running    OK         TRUE        FALSE        6,422,528         6,729,728   0          22-Aug-17 8:05:02 AM   C:\Windows\system32\DRIVERS\nvlddmkm.sys         36,864
    Code:
    RtlWlanu     Realtek Wireless LAN 8 Realtek Wireless LAN 8 Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             2,461,696   0          29-Oct-15 2:50:05 PM   C:\Windows\system32\DRIVERS\rtwlanu.sys          4,096
    Code:
    amdkmdap     amdkmdap               amdkmdap               Kernel        Manual     Stopped    OK         FALSE       FALSE        12,288            385,024     0          05-Jul-17 7:48:49 AM   C:\Windows\system32\DRIVERS\atikmpag.sys         4,096
      My ComputerSystem Spec
  7.    16 Sep 2017 #7
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    See the boxes in post #4 for information about the names of the misbehaving drivers.

    e1dexpress Intel(R) PRO/1000 PCI Intel(R) PRO/1000 PCI
    e1d65x64.sys Intel Pro/1000 Network Adapter driver https://downloadcenter.intel.com/

    atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx
    Get from OEM for laptops

    Uninstall similar to Nvidia using DDU.

    Also reinstall AMD chip set drivers.


    On 9/13/2017 the event viewer displayed that Windows failed fast startup:

    Code:
    Event[41484]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-09-13T18:02:34.613
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-DVDT7T9
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
      My ComputerSystem Spec
  8.    16 Sep 2017 #8
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    Do you have teamspeak or something you could walk me through with this.. Although I'm pretty sure I'll crash during it. It might be more helpful. Up to you, otherwise it's gonna take me a while to figure out how to do all this.
      My ComputerSystem Spec
  9.    16 Sep 2017 #9
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    When the Memtest86+ version 5.01 testing has completed 8 or more passes please use a camera or smart phone camera to take a picture and post an image into the thread.

    Then post the Memory dump file for troubleshooting (post #4, step #9)
      My ComputerSystem Spec
  10.    17 Sep 2017 #10
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    There those should be the memtest results took me almost 17 hours to complete 8 scans, and they all passed.

    http://prntscr.com/gm6e31

    http://prntscr.com/gm6ead

    http://prntscr.com/gm6eeh

    So I'm pretty sure it's not the ram thats the issue. :l
      My ComputerSystem Spec

 
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