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  1.    19 Sep 2017 #21
    Join Date : Apr 2017
    Posts : 8,863
    windows 10 professional version 1607 build 14393.969 64 bit

    There were 3 mini dump files today 9/19/2017.
    When debugged there was 1 misbehaving hardware driver.
    This is a recurrent misbehaving driver.

    1) Please review and post the steps that you made when uninstalling and reinstalling: nvlddmkm.sys (Nvidia graphics driver)


    The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

    The computer manufacturer's web site is preferred.
    Enter the computer's serial or product number and the operating system to view available drivers.
    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA


    When drivers are installed the best source is from the computer manufacturer.
    The second best source is the component manufacturer.
    Software websites that update drivers or optimize drivers have unknown impacts.
    Many times clean installs are needed to fix the computers.
    DriverSupportAO.exe has been a recurrent problem signature:

    2) Uninstall: dirversupportaosvc

    Code:
    driversupportaosvc.exe    c:\program files (x86)\driver support\svc\driversupportaosvc.exe    2876    6    200    1380    19-Sep-17 9:24 PM    1.0.4.9077    1.94 MB (2,033,104 bytes)    23-Oct-16 4:12 AM


    Code:
    driversupportao.exe    c:\program files (x86)\driver support\svc\driversupportao.exe    4180    6    200    1380    19-Sep-17 9:24 PM    1.0.4.9077    4.69 MB (4,920,784 bytes)    23-Oct-16 4:12 AM


    Code:
    driversupport.exe    c:\program files (x86)\driver support\driversupport.exe    5488    8    200    1380    19-Sep-17 9:25 PM    10.1.4.39    8.95 MB (9,387,136 bytes)    23-Feb-17 1:57 AM


    Code:
    DriverSupportAOsvc    1.0.4.9077    1.94 MB (2,033,104 bytes)    23-Oct-16 4:12 AM    Not Available    c:\program files (x86)\driver support\svc\driversupportaosvc.exe


    Code:
    DriverSupportAO    1.0.4.9077    4.69 MB (4,920,784 bytes)    23-Oct-16 4:12 AM    Not Available    c:\program files (x86)\driver support\svc\driversupportao.exe


    Code:
    DriverSupport 10.1.4.39 8.95 MB (9,387,136 bytes) 23-Feb-17 1:57 AM PC Drivers Headquarters LP c:\program files (x86)\driver support\driversupport.exe
    Code:
    Agent.Common.XmlSerializers    10.1.4.39    365.13 KB (373,888 bytes)    23-Feb-17 1:58 AM    PC Drivers Headquarters LP    c:\program files (x86)\driver support\agent.common.xmlserializers.dll


    Code:
    Agent.Communication.XmlSerializers    10.1.4.39    485.13 KB (496,768 bytes)    23-Feb-17 1:59 AM    PC Drivers Headquarters LP    c:\program files (x86)\driver support\agent.communication.xmlserializers.dll


    Code:
    RuleEngine.XmlSerializers    10.1.4.39    77.13 KB (78,976 bytes)    23-Feb-17 2:02 AM    PC Drivers Headquarters LP    c:\program files (x86)\driver support\ruleengine.xmlserializers.dll


    Code:
    +++ WER4 +++:Fault bucket 108527785831, type 1Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature:P1: DriverSupportAO.exeP2: 1.0.4.9077P3: 48e414bbP4: StackHash_2bebP5: 0.0.0.0P6: 00000000P7: c0000005P8: PCH_DC_FROM_ntdll+0x000722CCP9: P10: +++ WER5 +++:Fault bucket , type 0Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature:P1: DriverSupportAO.exeP2: 1.0.4.9077P3: 48e414bbP4: StackHash_2bebP5: 0.0.0.0P6: 00000000P7: c0000005P8: PCH_DC_FROM_ntdll+0x000722CCP9: P10:


    Code:
    +++ WER8 +++:Fault bucket 108527785831, type 1Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature:P1: DriverSupportAO.exeP2: 1.0.4.9077P3: 48e414bbP4: StackHash_2bebP5: 0.0.0.0P6: 00000000P7: c0000005P8: PCH_27_FROM_ntdll+0x000722CCP9: P10: +++ WER9 +++:Fault bucket , type 0Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature:P1: DriverSupportAO.exeP2: 1.0.4.9077P3: 48e414bbP4: StackHash_2bebP5: 0.0.0.0P6: 00000000P7: c0000005P8: PCH_27_FROM_ntdll+0x000722CCP9: P10:


    Code:
    Name    NVIDIA GeForce GTX 1070PNP Device ID    PCI\VEN_10DE&DEV_1B81&SUBSYS_33021462&REV_A1\4&2AEAD834&0&0008
    Adapter Type    GeForce GTX 1070, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 1070
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll
    Driver Version    22.21.13.8541
    INF File    oem1.inf (Section094 section)
    Colour Planes    Not Available
    Colour Table Entries    4294967296
    Resolution    1920 x 1080 x 144 hertz
    Bits/Pixel    32
    Memory Address    0xDE000000-0xDEFFFFFF
    Memory Address    0xC0000000-0xCFFFFFFF
    Memory Address    0xD0000000-0xD1FFFFFF
    I/O Port    0x0000E000-0x0000E07F
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_ce1961376673184c\nvlddmkm.sys (22.21.13.8541, 14.88 MB (15,600,248 bytes), 16-Sep-17 1:57 PM)
      My ComputerSystem Spec
  2.    19 Sep 2017 #22
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    OK So I've done a clean uninstall of the nVidia driver using the DDU Software provided, Then reinstalled the latest version of my graphics card driver.

    And I also uninstalled DriverSupport since it wasn't helping anyway: http://prntscr.com/gnbb2u

    I will get back to you if there are any further crashes!
    Thanks alot, once this is fixed send me your paypal or something. Thanks <3
      My ComputerSystem Spec
  3.    19 Sep 2017 #23
    Join Date : Apr 2017
    Posts : 8,863
    windows 10 professional version 1607 build 14393.969 64 bit

    You are welcome. If you need any additional help let us know.
      My ComputerSystem Spec
  4.    20 Sep 2017 #24
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    Just bsod again, error was nvlddmkm.sys I honestly have no clue at this point.

    Can anyone confirm whether getting a new motherboard + cpu will fix this issue. Or what should I buy to fix this issue?

    because this is giving me the biggest headache ever just when I think im in the clear. It blue screens out of nowhere it's usually after a game of something as well.
      My ComputerSystem Spec
  5.    20 Sep 2017 #25
    Join Date : Apr 2017
    Posts : 8,863
    windows 10 professional version 1607 build 14393.969 64 bit

    For the GPU:
    Do you have a friend, neighbor or nearby computer store so that you could swap the GPU?
    Clean all the fans
    Replace the driver using DDU
    Then it can be stress tested using Furmark
    And you could remove the GPU and use the default graphics and monitor for bsod.
    Measure the GPU's temperatures at idle and under load
    Ensure the GPU is free from dust build up and that the fan is working correctly
    Reseat the GPU and check all connections are securely made
    Check PSU voltages in BIOS: 3.5v , 5v, and 12 v
    Try a different card in the system

    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  6.    20 Sep 2017 #26
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    Weird thing is, When I sent my items back to PCCaseGear under warranty, they tested the old graphics card and said it was faulty. but maybe not the cause of the blue screens, So they refunded my the price of the gpu and I bought a 1070 just 2 weeks ago, and it's still been blue screening so... Idk maybe it's not the graphics card but the mother board?
      My ComputerSystem Spec
  7.    20 Sep 2017 #27
    Join Date : Apr 2017
    Posts : 8,863
    windows 10 professional version 1607 build 14393.969 64 bit

    Are you able to remove the GPU and use the computer?
    Are you able to swap cards?

    Please post a new zip

    Later in the day I'll catch up with you.

    See post #4. Please complete the steps and post results and images into the thread.
    chkdsk /x /f /r all drives
    HD tune
    Sea tools for Windows
    The GPU can be removed if you get another BSOD before replacing the Nvida driver or swapping cards.
      My ComputerSystem Spec
  8.    22 Sep 2017 #28
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    I'm running driver verifier atm to try and find out exactly which driver is causing the crash.

    I don't have any pc parts available to me, unless I buy them. If I'm able to find out the issue I am more than happy to buy a new part for the pc, I'm starting to suspect it's the motherboard or even the cpu, So I was planning on getting a new motherboard + cpu, would you recommend this?

    Also, how would I go about doing a clean install of windows with the new mother board + Cpu and how can I ensure no old drivers stay around.

    If this doesn't work then my only options would be the graphics card (again, I doubt it since it's brand new) or the HDD.

    chkdsk got stuck at 11% then crashed.... so not sure about that will try it again tonight

    Any respone is greatly appreciated!! Please!
      My ComputerSystem Spec
  9.    22 Sep 2017 #29
    Join Date : Apr 2017
    Posts : 8,863
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Use this link when planning a clean install (deleting partitions, formatting, making an unallocated drive, install windows 10 1703 using a bootable windows 10 iso:
    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials

    2) When running chkdsk /x /f /r it will typically run to a number in the teens then remain there for hours until it completes the scanning and fixing of the drive.

    3) Using any software that updates drivers or suggests it can improve drivers changes the computer environment. It is substantially better to use the computer manufacturer approved drivers and when they are not available to use the component manufacturer approved drivers. Many times it is necessary to start with a clean install when the OP is unable to document which drivers were and were not altered by these software programs.

    4) When there are questions about hardware a clean install is useful as it removes the misbehaving drivers and other confounding factors.

    5) There were some skipped steps. When possible please catch up on them.
      My ComputerSystem Spec
  10.    22 Sep 2017 #30
    Join Date : Sep 2017
    Posts : 16
    10
    Thread Starter

    Yep, I will run chkdsk tonight.

    btw I just ran driver verifier for around 4-5 hours without a single blue screen, I was playing multiple games and watching youtube and it still did not crash..

    So I'm unsure whether or not it's driver related, it might be hardware....

    I just need to find out which one. :l
      My ComputerSystem Spec

 
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