BSOD Video scheduler int. error - random - always video 'triggered'

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  1. TG2
    Posts : 13
    Win 10x64 Pro
    Thread Starter
       New #11

    zbook said:
    There was 1 bsod mini dump from today 9/18/2017.
    The last bsod mini dump prior to this was from 9/13/2017.
    Today's mini dump debugging indicated that there were 2 misbehaving hardware graphics drivers:
    atikmpag.sys
    atikmdag.sys

    Earlier the video graphics drivers were troubleshooted.
    Please describe in detail the steps that you had made in fixing the drivers.

    Code:
    BugCheck 119, {5, ffffc70545889000, ffffc705466e1ad0, 106d7f}*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sysProbably caused by : dxgmms2.sys ( dxgmms2!VidSchiProcessIsrFaultedPacket+23e )
    per AMD, un-installed via control panel, programs & features, uninstall radeon/amd installer, whichever. Then I ran AMD Clean Uninstall Utility. Rebooted when prompted.

    Windows came up, I logged, in, headed to Device Manager, and just as I got there, the display updated from Microsoft's Generic Adapter, to the Radeon driver Microsoft Provides. Once that was installed, I right clicked, chose update, browsed for the folder I extracted the drivers to, and told it to install.

    I must have run the collection tool between the update, and before I actually updated, then didn't run it again, until after I'd installed the updated driver, and hence posted the collection tools' Zip file from when the driver was microsoft's provided AMD driver from several months ago.

    I posted the dxdiag screen showing that I was at that time (but after uploading) current on drivers. I haven't purposefully changed drivers since my DxDiag post.
      My Computer
    Quote Quote

  2. zbook
    Posts : 43,015
    windows 10 professional version 1607 build 14393.969 64 bit
       New #12

    Turn off Windows updates of non-Microsoft drivers.
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
    Use DDU in post #10.
    Turn back on Windows updates of non-Microsoft drivers if desired.

    The memory dump displayed 2 additional misbehaving drivers.
    IDSvia64.sys
    hcmon.sys

    1) Uninstall Norton AV
    Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool
    2) Turn on Windows defender
    3) Update hcmon.sys (if you no longer use it then uninstall)


    Updating a driver: Microsoft Community


    IDSvia64.sys Norton Internet Security http://us.norton.com/index.jsp?s_tnt=18676:1:0

    hcmon.sys VMware USB monitor http://www.vmware.com/support/


    Code:
    IDSVia64     IDSVia64               IDSVia64               Kernel        System     Running    OK         TRUE        FALSE        8,192             823,296     0          7/26/2017 4:25:09 PM   \??\C:\Program Files (x86)\Norton Security Suite 4,096
    Code:
    hcmon        VMware hcmon           VMware hcmon           Kernel        Auto       Running    OK         TRUE        FALSE        4,096             40,960      0          8/18/2016 1:43:53 AM   C:\WINDOWS\system32\DRIVERS\hcmon.sys            8,192
    Last edited by zbook; 19 Sep 2017 at 05:04.
      My Computer
    Quote Quote

 

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