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  1.    13 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 6
    Windows 10

    BSOD DRIVER_POWER_STATE_FAILURE FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_


    BSOD happens when I leave my computer on for some time, 3 to 8ish hours. I have blackdesert running in the background.
      My ComputerSystem Spec
  2.    13 Sep 2017 #2
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello and welcome to TenForums

    The crash dump reveals that you have a failure due to a device object blocking an IRP for too long.

    Code:
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffb202353f6840, Physical Device Object of the stack
    Arg3: ffff8401f78f68e0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffb20243721670, The blocked IRP

    Code:
    1: kd> !irp ffffb20243721670
    Irp is active with 7 stacks 4 is current (= 0xffffb20243721818)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
                0  0 ffffb202353f6840 00000000 fffff806fe14a700-fffff806fe149a70    
    	       \Driver\pci	ACPI!ACPIDeviceIrpDeviceFilterRequest
    			Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0  1 ffffb20236767c40 00000000 00000000-00000000    pending
    	       \Driver\ACPI
    			Args: 00000000 00000001 00000004 00000000
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffb20241a1ea00 00000000 fffff80703e04b50-4dfdbe47bc58 Success Error Cancel pending
    	      *** WARNING: Unable to verify timestamp for iaLPSS2_I2C.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaLPSS2_I2C.sys
     \Driver\iaLPSS2_I2C	SpbCx!CScxController::_OnDxIrpComplete
    			Args: 00000000 00000001 00000004 00000000
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffb20241a1ea00 00000000 fffff800a01a9090-ffffb20243721b90 Success Error Cancel pending
    	       \Driver\iaLPSS2_I2C	nt!PopRequestCompletion
    			Args: 00000000 00000001 00000004 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffb20243721b90    
    
    			Args: 00000000 00000000 00000000 00000000
    Intel(R) Serial IO I2C Driver: iaLPSS2_I2C iaLPSS2_I2C.sys Tue Aug 9 03:22:41 2016

    See if you can update this INTEL driver using their online driver update tool: http://downloadcenter.intel.com/
      My ComputersSystem Spec
  3.    13 Sep 2017 #3
    Join Date : Oct 2016
    Posts : 325
    seL4

    The 9F bugcheck is caused when a device fails to change power states after a timeout period.

    Your I²C driver, iaLPSS2_I2C.sys, is blocking Power IRPs, this is stopping your PCI bus from changing power states, which in turn is causing the bugchecks.

    I'd suggest updating your chipset drivers Support for Alienware Aurora R6 Drivers. Specifically Intel Serial IO Driver, and Intel Chipset Device Software Driver.
      My ComputerSystem Spec
  4.    13 Sep 2017 #4
    Join Date : Apr 2017
    Posts : 8,739
    windows 10 professional version 1607 build 14393.969 64 bit

    All of the bsod mini dump bug checks were 9f.
    There were 3 misbehaving drivers.
    IRP Intel driver: iaLPSS2_I2C.sys
    nvlddmkm.sys Nvidia graphics
    iastora.sys Intel rapid storage

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Please update the system specs:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Please include PSU, cooler, case, peripherals (mouse, keyboard, joystick) and anything attached to the computer by wireless and wired (printer, headset, xbox, etc.)

    7) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

    The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.

    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA

    8) Using control panel uninstall Intel rapid storage technology
    Reinstall: Dell or Downloads for IntelĀ® Rapid Storage Technology (IntelĀ® RST)

    9) consider upgrading windows 10 version 1607 to version 1703





    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops

    iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP


    Code:
    Name    NVIDIA GeForce GTX 1060 6GBPNP Device ID    PCI\VEN_10DE&DEV_1C03&SUBSYS_11D71028&REV_A1\4&1A9F0D31&0&0008Adapter Type    GeForce GTX 1060 6GB, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 1060 6GBAdapter RAM    (1,048,576) bytesInstalled Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_72169034a8f79f25\nvldumd.dllDriver Version    22.21.13.8266INF File    oem74.inf (Section060 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1200 x 59 hertzBits/Pixel    32Memory Address    0xDE000000-0xDF0FFFFFMemory Address    0xC0000000-0xD1FFFFFFMemory Address    0xD0000000-0xD1FFFFFFI/O Port    0x0000E000-0x0000EFFFIRQ Channel    IRQ 16Driver    c:\windows\system32\driverstore\filerepository\nvdd.inf_amd64_72169034a8f79f25\nvlddmkm.sys (22.21.13.8266, 13.82 MB (14,494,648 bytes), 7/24/2017 6:29 AM)
    Code:
    Name    Intel Chipset SATA RAID ControllerManufacturer    Intel CorporationStatus    OKPNP Device ID    PCI\VEN_8086&DEV_2822&SUBSYS_07DB1028&REV_00\3&11583659&0&B8Memory Address    0xDF4A0000-0xDF4A7FFFMemory Address    0xDF4B2000-0xDF4B20FFI/O Port    0x0000F090-0x0000F097I/O Port    0x0000F080-0x0000F083I/O Port    0x0000F060-0x0000F07FMemory Address    0xDF400000-0xDF47FFFFIRQ Channel    IRQ 4294967294Driver    c:\windows\system32\drivers\iastora.sys (15.7.0.1014, 873.98 KB (894,952 bytes), 3/17/2017 5:46 PM)

    Code:
    iastora    Intel Chipset SATA RAID Controller    c:\windows\system32\drivers\iastora.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
    Code:
    ialpss2i_i2c    Intel(R) Serial IO I2C Driver v2    c:\windows\system32\drivers\ialpss2i_i2c.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No
    Code:
    ialpss2_i2c    Intel(R) Serial IO I2C Driver v2    c:\windows\system32\drivers\ialpss2_i2c.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes

    Code:
    nvlddmkm    nvlddmkm    c:\windows\system32\driverstore\filerepository\nvdd.inf_amd64_72169034a8f79f25\nvlddmkm.sys    Kernel Driver    Yes    Manual    Running    OK    Ignore    No    Yes
      My ComputerSystem Spec
  5.    13 Sep 2017 #5
    Join Date : Sep 2017
    Posts : 6
    Windows 10
    Thread Starter

    Thanks for the replies. I will try the above suggestions one by one.

    Here's output of the commands you asked for:
    C:\Windows\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0
    Image Version: 10.0.14393.0
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.Stage 1: Examining basic file system structure ... 325376 file records processed.
    File verification completed. 18791 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ... 414494 index entries processed.
    Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.
    Stage 3: Examining security descriptors ...Security descriptor verification completed. 44560 data files processed.CHKDSK is verifying Usn Journal... 37348880 USN bytes processed.
    Usn Journal verification completed.
    Windows has scanned the file system and found no problems.
    No further action is required. 482933759 KB total disk space. 62405172 KB in 208157 files. 147412 KB in 44561 indexes. 0 KB in bad sectors. 447267 KB in use by the system. 65536 KB occupied by the log file. 419933908 KB available on disk. 4096 bytes in each allocation unit. 120733439 total allocation units on disk. 104983477 allocation units available on disk.
      My ComputerSystem Spec
  6.    13 Sep 2017 #6
    Join Date : Apr 2017
    Posts : 8,739
    windows 10 professional version 1607 build 14393.969 64 bit

    To find the computer specs you can also use Speecy:
    Speccy - System Information - Free Download
    Please update your progress with the steps that philc43 posted in step #2 and Spectrum posted in step #3
      My ComputerSystem Spec
  7.    14 Sep 2017 #7
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    At the end its clear that the Intel chipset driver iaLPSS2_I2C.sys and iaStorA.sys are the culprit.
      My ComputerSystem Spec
  8.    14 Sep 2017 #8
    Join Date : Sep 2017
    Posts : 6
    Windows 10
    Thread Starter

    I ran into BSOD 3 times tonight. The proposed solutions did not work.

    Here's the list of things I tried this morning:
    Upgraded all drivers on the app I downloaded from http://downloadcenter.intel.com/
    Upgraded chipset drivers from Support for Alienware Aurora R6 Drivers
    Clean install the Nvidia drivers(only graphic and physX) using Display Driver Uninstaller.
    Reinstalled Intel RST.

    Attached the new logs(Removed older dumps to meet upload attachment size limit).
      My ComputerSystem Spec
  9.    14 Sep 2017 #9
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    If you check carefully you will see that the iaLPSS2_I2C.sys driver I suggested you change has not been updated. It still shows the same date in the latest logs. The iaStorA.sys driver is also unchanged. Only the NVidia driver was updated but clearly this has not helped.

    It might be that there are no newer drivers available at this time from DELL.

    Did you use this page? http://www.dell.com/support/home/uk/en/ukdhs1/drivers/driversdetails?driverId=FC98F&fileId=1943119155&osCode=WT64A&productCode=alienware-aurora-r6-desktop&languageCode=en&categoryId=CS

    You may need to manually install newer drivers from INTEL.
      My ComputersSystem Spec
  10.    14 Sep 2017 #10
    Join Date : Apr 2017
    Posts : 8,739
    windows 10 professional version 1607 build 14393.969 64 bit

    There were 3 BSOD mini dump files dated 9/13/2017 and all displayed the same bugcheck.
    They displayed 2 recurrent misbehaving drivers:
    iaStorA.sys
    iaLPSS2_I2C.sys

    The event log displayed that iaLPSS2_I2C.sys had a fail to load.


    Report into the thread the driver information from each Dell and Intel for these two drivers.
    Install drivers preferably from the Dell website.

    Uninstall the Intel Rapid storage technology software using control panel > reinstall from the Dell web site
    Download and install the chip set drivers from the Dell website.


    Code:
    Event[11737]:  Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2017-09-13T17:34:46.396
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-APBB546
      Description: 
    The driver \Driver\iaLPSS2_UART2 failed to load for the device PCI\VEN_8086&DEV_A2A7&SUBSYS_07DB1028&REV_00\3&11583659&0&F0.

    Code:
    ffffd980`22bbf228  fffff806`71c38445Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0x88445
    Code:
    3: kd> !irp ffff9901425ab340Irp is active with 7 stacks 4 is current (= 0xffff9901425ab4e8) No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.       cmd  flg cl Device   File     Completion-Context [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [ 16, 0]   0  0 ffff990138aa0060 00000000 fffff80d14c9a700-fffff80d14c99a70               \Driver\pci    ACPI!ACPIDeviceIrpDeviceFilterRequest            Args: 00000000 00000000 00000000 00000000>[ 16, 2]   0  1 ffff990138a98e40 00000000 00000000-00000000    pending           \Driver\ACPI            Args: 00000000 00000001 00000004 00000000 [ 16, 2]   0 e1 ffff990142aa7c60 00000000 fffff80d1bae4b50-66febd5578d8 Success Error Cancel pending          Unable to load image \SystemRoot\System32\drivers\iaLPSS2_I2C.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaLPSS2_I2C.sys*** ERROR: Module load completed but symbols could not be loaded for iaLPSS2_I2C.sys \Driver\iaLPSS2_I2C    SpbCx!CScxController::_OnDxIrpComplete            Args: 00000000 00000001 00000004 00000000 [ 16, 2]   0 e1 ffff990142aa7c60 00000000 fffff8020699a090-ffff990143f2ac70 Success Error Cancel pending           \Driver\iaLPSS2_I2C    nt!PopRequestCompletion            Args: 00000000 00000001 00000004 00000000 [  0, 0]   0  0 00000000 00000000 00000000-ffff990143f2ac70                Args: 00000000 00000000 00000000 00000000
    Code:
    ffffdf80`08df41a8  fffff80d`159d6bc8Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0xa6bc8
    Code:
    ffff8401`f78f61a8  fffff806`ffa96bc8Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0xa6bc8
    Code:
    ialpss2i_gpio2    Intel(R) Serial IO GPIO Driver v2    c:\windows\system32\drivers\ialpss2i_gpio2.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No

    Code:
    ialpss2i_i2c    Intel(R) Serial IO I2C Driver v2    c:\windows\system32\drivers\ialpss2i_i2c.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No

    Code:
    ialpss2_i2c    Intel(R) Serial IO I2C Driver v2    c:\windows\system32\drivers\ialpss2_i2c.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes


    Code:
    Name    Microsoft Storage Spaces ControllerManufacturer    MicrosoftStatus    OKPNP Device ID    ROOT\SPACEPORT\0000Driver    c:\windows\system32\drivers\spaceport.sys (10.0.14393.1613, 544.34 KB (557,408 bytes), 9/12/2017 11:56 AM)    Name    Intel Chipset SATA RAID ControllerManufacturer    Intel CorporationStatus    OKPNP Device ID    PCI\VEN_8086&DEV_2822&SUBSYS_07DB1028&REV_00\3&11583659&0&B8Memory Address    0xDF4A0000-0xDF4A7FFFMemory Address    0xDF4B2000-0xDF4B20FFI/O Port    0x0000F090-0x0000F097I/O Port    0x0000F080-0x0000F083I/O Port    0x0000F060-0x0000F07FMemory Address    0xDF400000-0xDF47FFFFIRQ Channel    IRQ 4294967294Driver    c:\windows\system32\drivers\iastora.sys (15.7.0.1014, 873.98 KB (894,952 bytes), 3/17/2017 5:46 PM)
    Code:
    Event[12373]:  Log Name: System
      Source: Microsoft-Windows-UserPnp
      Date: 2017-09-13T17:51:10.634
      Event ID: 20001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-APBB546
      Description: 
    Driver Management concluded the process to install driver ialpss2_gpio2_skl.inf_amd64_756e05885122a2c5\ialpss2_gpio2_skl.inf for Device Instance ID ACPI\INT3451\3&11583659&0 with the following status: 0x0.

    Code:
    Event[12374]:  Log Name: System
      Source: Microsoft-Windows-UserPnp
      Date: 2017-09-13T17:51:11.771
      Event ID: 20001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-APBB546
      Description: 
    Driver Management concluded the process to install driver ialpss2_i2c_skl.inf_amd64_a4b756dd3b9bfed6\ialpss2_i2c_skl.inf for Device Instance ID PCI\VEN_8086&DEV_A2E0&SUBSYS_07DB1028&REV_00\3&11583659&0&A8 with the following status: 0x0.
    
    
    Code:
    Event[12375]:
      Log Name: System
      Source: Microsoft-Windows-UserPnp
      Date: 2017-09-13T17:51:12.361
      Event ID: 20001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-APBB546
      Description: 
    Driver Management concluded the process to install driver ialpss2_i2c_skl.inf_amd64_a4b756dd3b9bfed6\ialpss2_i2c_skl.inf for Device Instance ID PCI\VEN_8086&DEV_A2E1&SUBSYS_07DB1028&REV_00\3&11583659&0&A9 with the following status: 0x0.
    Code:
    Event[12376]:
      Log Name: System
      Source: Microsoft-Windows-UserPnp
      Date: 2017-09-13T17:51:13.316
      Event ID: 20001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-APBB546
      Description: 
    Driver Management concluded the process to install driver ialpss2_uart2_skl.inf_amd64_bc738875a1557c1d\ialpss2_uart2_skl.inf for Device Instance ID PCI\VEN_8086&DEV_A2A7&SUBSYS_07DB1028&REV_00\3&11583659&0&F0 with the following status: 0x0.
    Last edited by zbook; 14 Sep 2017 at 03:56.
      My ComputerSystem Spec

 
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