1.    13 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 4
    Windows 10 x64 Education v1511

    2x bsods: CRITICAL_PROCESS_DIED and UNEXPECTED_STORE_EXCEPTION


    I have imaged a computer lab with a Windows 10 image and I seem to be having issues with only one model in particular, Dell Optiplex 790's which technically Dell does not have Win 10 drivers for. I imaged with Windows 10 Education x64 v1511.

    I am currently experiencing 2 different bsods as stated above in the subject randomly. Usually happens 1-3 times a day. Whenever they blue screen it does not collect data for the dump file. It just freezes at 0% (I've let sat for a 3 days over the weekend and will not finish creating dump). The current workaround is just to manually shut down and turn on.

    I have ran the Dell Diagnostics and did the extended tests on the memory, all passed, Ran all Seagate SeaTools for Windows as they are Seagate hard drives, and no issues found, Ran MemTest86+ for 11 passes with no errors.

    I found a thread on Dells site about this issue and they recommended updating the chipset and sound driver which I did and issue persists.

    Looking at event viewer it is getting a Critical Kernel-Power Event ID 41 error everytime it BSODS.

    I have attached the zip file from the dm_log_collector, however since the minidump is not being created it couldn't find that.
      My ComputerSystem Spec
  2.    13 Sep 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    BSOD Minidump - Configure to Create in Windows 10
    How to configure Windows 10 to configure Dump Files to be written in the event of a Blue Screen of Death (BSOD).


    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.




    2x bsods: CRITICAL_PROCESS_DIED and UNEXPECTED_STORE_EXCEPTION Diagnostic Test 2x bsods: CRITICAL_PROCESS_DIED and UNEXPECTED_STORE_EXCEPTION
     HDD TESTS

    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk or health check using CrystalDiskInfo or chkdsk. Refer to the tutorial for details of how to do this.


    Take Screenshots of it and post it here.


    1. Check Hard Disks
    2. Check Event Viewer for DISK error messages
    3. Check disk space
    4. Check DISK controller and storage drivers (AHCI, RAID, NVMe,...)
    5. Check SSD for new Firmware-Update
    6. Check SATA cables (replace or re-seat) and try a different SATA port

    Repair Windows Filesystem:

    1. Open an elevated command prompt.
    2. In the elevated command prompt, type these five commands below, and press Enter:

    dism /Online /NoRestart /Cleanup-Image /RestoreHealth
    dism /Online /NoRestart /Cleanup-Image /StartComponentCleanup
    sfc /scannow
    chkdsk C: /F /R /X
    fsutil dirty set C:

    SFC:
    The SFC command scans the integrity of all protected system files and replaces incorrect versions with correct Microsoft versions.
    DISM:
    If a Windows image becomes unserviceable, you can use the Deployment Imaging and Servicing Management (DISM) tool to update the files and correct the problem.
    For example, you would use DISM to fix Windows component store corruption when a sfc /scannow command is unable to repair corrupted or modified system files because the component store (source) is corrupted.
    CHKDSK:
    Checking your drives for errors every once in a while can help fix some performance issues. Drive errors can usually be caused by bad sectors, improper shutdowns, bad software, corruption, physical damage, etc...
      My ComputerSystem Spec
  3.    13 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 4
    Windows 10 x64 Education v1511
    Thread Starter

    I am unable to provide the kernel memory dump/MEMORY.DMP as it never gets generated during the BSOD per original post as it gets stuck at 0%. I had already configured the dump file settings in start-up and recovery options from option 1, also I checked the registry files provided in the link and all my registry files are already set with those settings. DebugInfoType was already set to 7 but changed it to 2.
    I ran HDTUNE and attached are the screenshots of the health and ran full error check. Didn't find any issues.
    I ran all the recommended commands,
    dism /Online /NoRestart /Cleanup-Image /RestoreHealth
    dism /Online /NoRestart /Cleanup-Image /StartComponentCleanup
    sfc /scannow
    chkdsk C: /F /R /X
    fsutil dirty set C:

      My ComputerSystem Spec
  4.    13 Sep 2017 #4
    Join Date : Oct 2016
    Posts : 326
    seL4

    It's going to be difficult to find an exact cause when crash dumps are not being generated.

    Have you verified everything is up to date regarding drivers? I see your firmware is a few versions behind.

    Support for OptiPlex 790 | Drivers downloads | Dell US

    If you put in your service tag (should be a sticker on top of the machine) it can automatically check for driver updates.
      My ComputerSystem Spec
  5.    13 Sep 2017 #5
    Join Date : Sep 2017
    Posts : 4
    Windows 10 x64 Education v1511
    Thread Starter

    I had updated a few of the other 790's in the lab that are having the same issue with the updated drivers dell recommended when doing autodetect, but technically they are not fully supported for Windows 10. What's odd is we have 790's in other computer labs that are running windows 10 and they seem to run fine.

    One thing we are having issues with is we have the computers hooked up with switches and they seem to be going back as they constantly lost internet connection (all the ones connected to the switch). I replaced the switch with a brand new switch and took the old one and hooked it up to my workarea where I have about 16 computers hooked up. Left it over night last night and and the came back this morning to all the computers losing internet connection. So it seems like the switches themselves might be bad. I havn't exactly seen the exact moment it BSOD's but it almots seems like when the switches lose internet connectivity is when they BSOD as the read of the 790s lost internet connection and give the yellow exclamation point. I also took 3 of the 790s that were BSOD'ing from the lab and hooked them up to my office network which is on the same subnet but they have been on for a week straight now with no BSODs. It only happens in the lab where i suspect faulty switches.
    Has anyone heard of issues of switches causing BSODs?
      My ComputerSystem Spec
  6.    13 Sep 2017 #6
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    1)In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > in startup and recovery click settings > post an image into the thread.

    2) After the image is created please use the following settings:
    a) automatically restart > un-check
    b) write debugging information > automatic memory dump
    c) dump file > %SystemRoot%\MEMORY.DMP
    These settings may be modified in the future depending on the ability to create dump files.
    3) If you use Ccleaner > windows tab > system > make sure that memory dumps is unchecked
    4) In the left lower corner type disk > open disk cleanup > un-check system error memory dump files
    5) Download and install Whocrashed
    http://www.resplendence.com/whocrashed
    6) Above analyze click on tools > crash dump test > type: ACCEPT
    7) Click analyze > post the whocrashed result into the thread
    8) post a new zip after the above steps:
    BSOD Crashes and Debugging - Windows 10 Forums
      My ComputerSystem Spec
  7.    14 Sep 2017 #7
    Join Date : Sep 2017
    Posts : 4
    Windows 10 x64 Education v1511
    Thread Starter

    Attached are the requested screenshot and new zip. Wouldn't allow me to upload the exported WhoCrash report so I have copied it below. Thanks.
    Code:

    Welcome to WhoCrashed (HOME EDITION) v 5.54

    This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution. Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice. This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems. To obtain technical support visit www.resplendence.com/support Click here to check if you have the latest version or if an update is available. Just click the Analyze button for a comprehensible report ...
    Home Edition Notice

    This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network. PLEASE NOTE THAT THIS VERSION OF WHOCRASHED IS NOT LICENSED FOR USE BY PROFESSIONAL SUPPORT ENGINEERS. Click here for more information on the professional edition. Click here to buy the the professional edition of WhoCrashed.
    System Information (local)

    Computer name: NEB-404-15 Windows version: Windows 10 , 10.0, build: 10586 Windows dir: C:\windows Hardware: OptiPlex 790, Dell Inc., 0HY9JP CPU: GenuineIntel Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 8465203200 bytes total
    Crash Dump Analysis

    Crash dump directory: C:\windows\Minidump Crash dumps are enabled on your computer. On Thu 9/14/2017 10:58:06 AM your computer crashed crash dump file: C:\windows\Minidump\091417-35828-01.dmp This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B) Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A020DA, 0x3C2A58ED) Error: MANUALLY_INITIATED_CRASH1 file path: C:\windows\system32\drivers\rspcrash64.sys product: WhoCrashed company: Resplendence Software Projects Sp. description: Resplendence WhoCrashed Crash Dump Test Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard. This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. On Thu 9/14/2017 10:58:06 AM your computer crashed crash dump file: C:\windows\memory.dmp This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B) Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19A020DA, 0x3C2A58ED) Error: MANUALLY_INITIATED_CRASH1 file path: C:\windows\system32\drivers\rspcrash64.sys product: WhoCrashed company: Resplendence Software Projects Sp. description: Resplendence WhoCrashed Crash Dump Test Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard. This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    Conclusion

    2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
      My ComputerSystem Spec
  8.    14 Sep 2017 #8
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    The whocrashed test confirmed that dumps can be created and viewed.

    The Dell bios is 2012.
    Please check to see if there is an updated version.

    For post #2:
    post into the thread the memory dump file using one drive or drop box.
    post the results of chkdsk /x /f /r using the information in this link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    For post#4
    Please update the bios and drivers:

    Support for OptiPlex 790 | Drivers downloads | Dell US


    Dell Optiplex 790 System BIOS Driver Details | Dell US


    For post#6
    please confirm the new startup and recovery settings.
      My ComputerSystem Spec

 


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