system_thread_exception_not_handled: what failed: igdkmd64.sys

zbook · 26 Sep 2017

BSOD can happen at any time depending on the computer environment.
The misbehaving driver has been replaced so keeping track of any bsod has restarted.
If there are no more bsod then the misbehaving driver has been fixed. The duration of time depends on the use of the computer.
If there are new bsod then the bsod need to be troubleshooted to see whether they were caused by new drivers or a recurrent driver, or hardware.
The option with the most amount of uncertainty is the wait and see what happens.
The option with the most amount of certainty is to perform both FurMark and Windows driver verifier.

mrag · 27 Sep 2017

I've read the "Driver Verifier" page and it does not excite me. Apparently at one point I installed "Dell Support Assist" for drivers and downloads. Screen shot attached. This suggests THREE programs, one of which does not seem to have any relevance to Win10.

As I "turned off" automatic driver updates to use the older graphics driver, would I now have to turn it "ON" to do the latest updates, THEN turn it off again and uninstall the suspected problem graphics driver and install the older one again? That assumes the older driver is solving the problem.

philc43 · 27 Sep 2017

Hello mrag,

You do not need to turn on automatic updates. You turned this off to stop Microsoft updating your drivers. You can still manually update the drivers yourself at any time.

Looks like you have been successful in installing and keeping the graphics driver you want. Good work! I hope you are now free from the BSOD.

Perhaps keep the suggestions from DELL SupportAssist as further steps to try if you do encounter more BSOD events.

mrag · 28 Sep 2017

The hope of the old driver as a solution is now gone. System crashed with the usual BSOD and cause: igdkmd64.sys and almost out of habit I am attaching the latest mini-dump zip package. At this point I'm contacting the vendor again with fingers crossed.

philc43 · 28 Sep 2017

I would again advise an update of the BIOS as I suggested at the beginning of this thread. Perhaps your vendor can do this for you if you are unsure about doing it yourself.

zbook · 28 Sep 2017

The driver version in the latest bsod:

Code:

Name    Intel(R) HD GraphicsPNP Device ID    PCI\VEN_8086&DEV_0102&SUBSYS_04AD1028&REV_09\3&11583659&2&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD GraphicsAdapter RAM    1.75 GB (1,883,795,456 bytes)Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32Driver Version    9.17.10.3517INF File    oem12.inf (iSNBD0 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 59 hertzBits/Pixel    32Memory Address    0xE0C00000-0xE0FFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x00003000-0x0000303FIRQ Channel    IRQ 4294967293I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\drivers\igdkmd64.sys (9.17.10.3517, 5.12 MB (5,363,520 bytes), 3/9/2017 12:16 AM)

3517 is the approved driver for windows 7 and 8

There may be untested drivers available on the Intel website.

IntelÂ® Graphics Drivers
Drivers & Software

mrag · 29 Sep 2017

Two big reasons in not updating the BIOS: 1) No one explained even a remote causal connection between the BSOD error received and getting the specific BSOD and 2) I did not want to potentially screw up something the vendor said they would address without some rationale.

Graphics has consistently and repeatedly been reported as the intermittent BSOD failure source. We replaced the driver, we performed at least a fair number of 'stress' tests without a hint of problem.

Given all that, what are the odds at this point this is a hardware issue versus a software issue?

I've shipped the pc back to the vendor. That does not mean I won't be back next week with the same issue and same pc begging for more help. Just trying to learn something. Many thanks to all.