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  1.    25 Sep 2017 #41
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    If you are not having bsod, freezing, artifacts, temperature problems keep the Intel driver that you currently have installed.
    Plan to change the driver as needed pending the results of stress testing.
    Plan to stress test the computer once you have the IPDT available as a tool.
    Let us know the progress with communicating with Intel to troubleshoot the IPDT installation.
    Let us know what your plan is with updating the bios.
    These are some of the latest updates on the Dell website. If they have not yet been updated please update:
    Support for OptiPlex 790 | Drivers downloads | Dell US

    Dell Command | Update Driver Details | Dell US

    Dell Optiplex 790 System BIOS Driver Details | Dell US
      My ComputerSystem Spec
  2.    25 Sep 2017 #42
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    You have to turn off the updating of drivers by Microsoft to avoid this
    I recall the post regarding turning off updating drivers. I thought that applied to EVERY driver and I also thought MS would alert me when they were going to be doing an update. I had no idea it was all an automatic and immediate process. Of course the system has not crashed at all in the interim.

    I am actually very interested in Macrium as when I fall asleep at night I dream of installing a new SSD. Except right now, I just want this BSOD to go away and I don;t want to read even more instruction, a lot of which I don't understand which then requires more reading.

    I have not gotten through to Dell/Intel yet. I did run the Intel Process Diagnostic Tool. It seemed to run fine. The results, in green, read PASS. I also ran the Dell Support Assistant Systems scan. It PASSED on 9/21/17 8:41PM and again PASSED last night "all system tests were completed successfully."
      My ComputerSystem Spec
  3.    25 Sep 2017 #43
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    For all tests please post images when available into the thread.
    General Tips Take Screenshot in Windows 10 - Windows 10 Forums

    What was the problem that you had with the IPDT installation and how did you fix it?
      My ComputerSystem Spec
  4.    25 Sep 2017 #44
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    What was the problem that you had with the IPDT installation and how did you fix it?
    As per previous post #26
    Went to install the suggested Intel Diagnostic Tool. During install received a pop up saying "the installation of Open CL 16.1.1 appears to have failed ..."
    I didn't do anything, just continued the installation. When I ran the tool, it certainly seemed to run smoothly. The result(s): PASS

    BIGGER NEWS: After running PC all day, this evening at about 11 PM the system crashed with the usual sudden blue screen and failure notice (igdkmd64.sys). I've attached the latest zip of the dump. On restart I did get a pop up window that I've not seen before, it said: "Communication with service process failed. Tray cannot start." I'm guessing this might relate to one of the tools recently installed. This is the third BSOD since the vendor replace the HD and installed Win 10. The BSOD have appeared: Sep 21, Sep 23, and Sep 25 like every other day.

    Zbook included 3 links in a message. One of these tied to a graphics driver, the version I don't recognize at all. In prior correspondence the driver number in question looked like 9.17.10.4459. This one looks different and I've no idea where it goes.

    As for the BIOS update, my immediate question is: what is the likelihood the BIOS is in anyway involved with my BSOD? I am also inclined to recontact the vendor and point out they never fixed the issue by replacing the HD and OS. Thought?
    system_thread_exception_not_handled: what failed: igdkmd64.sys Attached Files
      My ComputerSystem Spec
  5.    25 Sep 2017 #45
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    This version of the Intel graphics driver has caused the most recent bsod: 9.17.10.4459

    This is the Dell link for windows 8 64bit: Intel HD, HD 2000/2500/3000/4000 Graphics Driver (except Latitude XT3 tablet) Driver Details | Dell US

    Version

    Version 9.17.10.3517, A15

    Category

    Video


    Release date

    04 Sep 2014

    Last Updated

    30 Oct 2014

    1) Turn off windows updates of non-Microsoft drivers:
    Windows Update Activation Enable or Disable Driver Updates in Windows Update in Windows 10 - Windows 10 Forums
    2) Uninstall Intel HD graphics driver 9.17.10.4459
    3) Install Intel HD graphics driver 9.17.10.3517, A15 from the Dell website
    4) Reboot and then run IPDT.
    5) Post an image of the IPDT results into the thread:
    General Tips Take Screenshot in Windows 10 - Windows 10 Forums
    6) Update the Dell system management driver if not already updated:
    Dell Command | Update Driver Details | Dell US

    7) Update the Dell bios once you are comfortable updating the bios:
    Dell Optiplex 790 System BIOS Driver Details | Dell US





    Code:
    9/26/2017 3:02 AM    Windows Error Reporting    Fault bucket AV_igdkmd64!GmmMemcpyFromGfxMemory, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: a0485866-5fa3-44d6-be21-cc82298cae06
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff80ad65b8a88
    P4: ffffe080c4a59988
    P5: ffffe080c4a591d0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\092517-46406-01.dmp
    \\?\C:\Windows\Temp\WER-108906-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4983.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4994.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49A4.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_52eddffbc1882e688404aa47ca4d1ba5df09b12_00000000_cab_0a7e7b8f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 59ac8ab9-60cb-4e82-8d2d-81f0c9f64a5c
    Report Status: 268435456
    Hashed bucket:9/26/2017 3:02 AM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: ccf81f64-1267-48c0-8359-ddac85c7bdba
    
    Problem signature:
    P1: 141
    P2: ffff840a4f387010
    P3: fffff80ad64ffd10
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20170925-2259.dmp
    \\?\C:\Windows\Temp\WER-108906-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER47BD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER484A.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER485A.tmp.txt
    \\?\C:\Windows\Temp\WER649D.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_6ebb8dd8a5b09c6eed95509a948fef05e5f5c_00000000_cab_0a7e66de
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 58c32e73-adf7-43e3-9996-b3f5834d7530
    Report Status: 268435456
    Hashed bucket:

    Code:
    Name    Intel(R) HD GraphicsPNP Device ID    PCI\VEN_8086&DEV_0102&SUBSYS_04AD1028&REV_09\3&11583659&2&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD GraphicsAdapter RAM    1.75 GB (1,883,795,456 bytes)Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32Driver Version    9.17.10.4459INF File    oem14.inf (iSNBD0 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 59 hertzBits/Pixel    32Memory Address    0xE0C00000-0xE0FFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x00003000-0x0000303FIRQ Channel    IRQ 4294967293I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5.13 MB (5,382,856 bytes), 3/9/2017 12:16 AM)
      My ComputerSystem Spec
  6.    26 Sep 2017 #46
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    Attached is a screenshot for doing something with the graphics driver. Please be VERY specific on exactly what to do and when with this driver stuff. When to start in Safe Mode, where is the word for "uninstall," what word represents "install," etc.

    I am a dummy and I read quite literally. Thank you.
    Attached Thumbnails Attached Thumbnails Screenshot (6).png  
      My ComputerSystem Spec
  7.    26 Sep 2017 #47
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Download the driver from the Dell website to the desktop
    2) Click on update driver
    3) Click on browse my computer for driver software
    Locate and install driver software manually
    4) Click on browse and identify the browser that you had placed on the desktop or click on let me pick from a list of available drivers on my computer
    The list will show available drivers compatible with the device, and all drivers in the same category as the device
    5) The misbehaving Intel graphics driver should now be replaced by the Dell driver for windows 8
    6) Reboot to normal mode
    7) Launch IPDT and post an image into the thread
    8) Post a new zip into the thread

    These are links to read on bsod and windows driver verifier:
    Microsoft Community
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Performance Maintenance Enable and Disable Driver Verifier in Windows 10 - Windows 10 Forums
      My ComputerSystem Spec
  8.    26 Sep 2017 #48
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    The driver has been replaced. I did have difficulty getting it off the desktop, but it's there now after a restart. I also ran IPDT and again got a "PASS."

    Note there looks like another graphics driver earlier than the latest, newer than the oldest.
    Attached Thumbnails Attached Thumbnails driverChange.jpg   IPDT1.jpg  
      My ComputerSystem Spec
  9.    26 Sep 2017 #49
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    Nice progress.
    The misbehaving driver has been replaced.
    The Intel CPU has been stress tested and passed.
    On the Dell website view all available drivers.
    Check to see if these drivers have or have not been updated:
    system management
    bios

    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    There are multiple options now that the misbehaving driver has been updated:
    1) Do nothing except wait to see if the the BSOD happens again and then reassess.
    2) Check the Intel driver and other drivers with windows driver verifier
    3) Check the Intel graphics hardware and Intel graphics driver with FurMark

    Performance Maintenance FurMark - GPU Stress Test - Windows 10 Forums
    Microsoft Community
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Performance Maintenance Enable and Disable Driver Verifier in Windows 10 - Windows 10 Forums
      My ComputerSystem Spec
  10.    26 Sep 2017 #50
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    I'm going with Door #1, do nothing and see if BSOD appears.

    Does the fact that the BSOD happens like ONCE every other day tell us anything? Why doesn't the system crash more often? Once I get a single BSOD, it's like 30 hours until the next one.

    Just seems a weird pattern to me.
      My ComputerSystem Spec

 
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