system_thread_exception_not_handled: what failed: igdkmd64.sys

I believe the DELL BIOS installations are self installing and in that sense they are less trouble to install than some other systems

Please explain the warranty statement.

It is not possible at this stage to be definitive about software versus hardware - I would tend to suspect software until proven otherwise.

Since so many Problems found I really recommend a clean install of win 10. Some more bad stuff I found too.

I will try and cover several different things here, please bear with me.

I do not know a thing about installing Intel graphics driver (or BIOS) on a Dell. Are they self installing? (meaning I simply download and double click an exe file or something like that.)

Reliable counsel provided to me elsewhere strongly hinted that intermittent BSOD would suggest hardware problem and the hardware could be in cooling, video card, etc. that could take a while to resolve.

6) dism /online /cleanup-image /restorehelath

For anyone following this thread now or later, I believe you meant HEALTH as in "restorehealth"

Please explain the warranty statement.

Oddly enough, I bought the pc 360 days ago and the vendor had given a "one year warranty" at the time. When I spoke with the vendor to confirm, they said "no problem, return pc, we'll check and repair or replace, no charge except shipping in." They provided an RMA which was to be used within 5 days. I was prepared to take on a strictly software issue (and continue to annoy everyone here with dumb questions ), but I was not prepared to take on a hardware issue especially on a low cost machine and one covered by the vendor.

I did have some reservations how the vendor might react if I now played with the video drivers and BIOS. Realize the BSOD might not show up for 3 days or more-how to diagnose that and believe a repair made?

That was my reasoning anyway and it made a lot of sense to me. I've just shipped off the pc with fingers crossed and hope I have not ruined my welcome here. I don't do big stuff on pcs anymore, but I'm continually using them and incredibly appreciative of everyone's help and expertise.

BSODHunter said:

Since so many Problems found I really recommend a clean install of win 10. Some more bad stuff I found too.

Can you specify the "bad stuff" in greater detail?

What's been happening with my randomly appearing BSOD during operation. Previously I sent off the Dell (because under "warranty"). The day after receiving the pc, the vendor shipped it back to me supposedly with a NEW hard drive and a NEW installation of Win10! Two days after getting the pc back and reinstalling some software, I got the BSOD again while only running Firefox (no other programs). I did not reinstall the printer.

1) So as suggested, Win10 was reinstalled into a new HD as was FireFox
2) I could NOT do the suggested 'video driver update' as when I tried, I got the message my unit "does not meet minimum requirements for installing the software."
3) As suggested I ran as admin "sfc /scannow" which took over 30 minutes and as soon as finished immediately disappeared from the screen. Thus I am at a loss to post any results.
4) I ran a Dell 'diagnostic' test on video card which showed "no errors."
5) I have not tried to update the BIOS. The update supposedly only addresses a security issue and if I got another BSOD during the BIOS update, I think I would be really screwed.

I am really open to suggestions (and very curious) on fixing this issue. Thank you

So you received the computer with a replaced HD.
Then reinstalled windows using a bootable windows 10 iso or some other method?
Was the attempted video card installation immediately after the clean install?
Which video card?
What was the source of the new driver?
Sfc /scannow should take < 30 minutes.
Were you able to run dism /online /cleanup-image /restorehealth?
Please post the hyperlink into the thread for the webpage to view the dell drivers for your computer's configuration and operating system.

Please post a new zip:
BSOD Crashes and Debugging - Windows 10 Forums

The vendor installed the new HD and installed Win10.

There was NO video card installation

Spectrum (post #5) supplied the source for the "new (video) driver", the link is there

"Sfc /scannow" could have taken less than 30 minutes. The point was the command window with any results vanished after it ran. I have no idea what happened to it. Same thing happened with "dism /online /cleanup-image /restorehealth" when it was run (also as admin), the window disappeared immediately after finishing.

The following is the Dell link for the drivers THEY (Dell) suggested for this particular pc:
Support for OptiPlex 790 | Drivers downloads | Dell US


The latest zip file is attached. (I assume the file is identical to my #3 post files)

With the new clean install of windows 10 10.0.15063 there was 1 BSOD mini dump file.
When the file was debugged it displayed the Intel graphics as the misbehaving driver.
The Dell website indicated that there are no drivers for windows 10 so all drivers are unsupported by Dell.
The latest driver that Dell supported was in 2014 for windows 8.1: Version:9.17.10.3517 ,A15

Perform the following steps:
1) Update the bios: A18 > A19
2) Modify Windows so that it does not install non-Microsoft drivers
Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
3) Roll back the Intel video card driver: 9.17.10.4459 > 9.17.10.3517

4) Open administrative command prompt and type:
5) sfc /scannow
6) dism /online /cleanup-image /restorehealth
7) chkdsk /scan
8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff80355758a88, ffffa380311a7988, ffffa380311a71d0}Probably caused by : igdkmd64.sys ( igdkmd64+c8a88 )

Code:

9/21/2017 11:39 AM    Windows Error Reporting    Fault bucket AV_igdkmd64!GmmMemcpyFromGfxMemory, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 29be9f82-8868-40d9-a74d-432ef8c27a54

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff80355758a88
P4: ffffa380311a7988
P5: ffffa380311a71d0
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\windows\Minidump\092117-25781-01.dmp
\\?\C:\Windows\Temp\WER-51187-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8D57.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8D68.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8DC7.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_ce91c29c25b449717d4587fd63c4ac1248f84_00000000_cab_0dde3946

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5bfdb2ab-0308-4145-bf32-4a5915d88b28
Report Status: 268435456
Hashed bucket:9/21/2017 11:39 AM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 1fb59822-7fd8-4927-9d48-2a4029aed5b7

Problem signature:
P1: 141
P2: ffff920178c89010
P3: fffff8035569fd10
P4: 0
P5: 0
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20170921-0736.dmp
\\?\C:\Windows\Temp\WER-51187-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83E0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER875B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER87F8.tmp.txt
\\?\C:\Windows\Temp\WERD45.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_6bf1e0c4404797daf5df76b2c9f5554522babad_00000000_cab_0dde0edb

Analysis symbol: 
Rechecking for solution: 0
Report Id: b02efd85-31e7-4d44-9b29-d9e2eaf9af4e
Report Status: 268435456
Hashed bucket:9/20/2017 8:40 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN6_DX10_BBHANG, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 35e10087-ea4c-4253-8aa2-e765945e9ce2

Problem signature:
P1: 141
P2: ffffb2042d714010
P3: fffff80e926efd10
P4: 0
P5: 680
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20170920-1640.dmp
\\?\C:\Windows\Temp\WER-63374718-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER103C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER105E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER106E.tmp.txt
\\?\C:\Windows\Temp\WER2F8D.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_6a58bb77404736f320b4859c6654dc40ed9f87b_00000000_cab_09cf3103

Analysis symbol: 
Rechecking for solution: 0
Report Id: c10092ca-d2eb-46ee-a5e7-ad604f94ed7d
Report Status: 268435456
Hashed bucket:9/20/2017 8:40 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN6_DX10_BBHANG, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 9dd54a80-6ed1-4289-8c81-accb7c45a9bc

Problem signature:
P1: 141
P2: ffffb2042e9964a0
P3: fffff80e926efd10
P4: 0
P5: 680
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20170920-1639.dmp
\\?\C:\Windows\Temp\WER-63321859-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5A9.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5C8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5E8.tmp.txt
\\?\C:\Windows\Temp\WERE5C2.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_b850a58f6fe37ba35226057a679cc5921e7ac3d_00000000_cab_024ae7b5

Analysis symbol: 
Rechecking for solution: 0
Report Id: 634f7a89-834d-4db3-816f-279eb7c4ba9b
Report Status: 268435456
Hashed bucket:

Code:

Name    Intel(R) HD GraphicsPNP Device ID    PCI\VEN_8086&DEV_0102&SUBSYS_04AD1028&REV_09\3&11583659&2&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD GraphicsAdapter RAM    1.75 GB (1,883,795,456 bytes)Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32Driver Version    9.17.10.4459INF File    oem13.inf (iSNBD0 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 59 hertzBits/Pixel    32Memory Address    0xE0C00000-0xE0FFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x00003000-0x0000303FIRQ Channel    IRQ 4294967293I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5.13 MB (5,382,856 bytes), 4/20/2016 4:21 PM)

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor Dell Inc.
BIOS Version A18
BIOS Starting Address Segment f000
BIOS Release Date 09/24/2013



Dell Optiplex 790 System BIOS Driver Details | Dell US

Code:

Dell Optiplex 790 System BIOS
This package provides the BIOS update for Dell OptiPlex 790 running in the following Operating Systems: Windows and DOS.

Fixes & Enhancements

Fixes:
- Not applicable.

Enhancements :
- Updated Intel ME Firmware to address security advisory CVE-2017-5689 / INTEL-SA-00075.


Version

Version A19, A19

Category

BIOS


Release date

02 Jun 2017

Last Updated

02 Jun 2017


Importance

Urgent


Available formats

File Format:Windows/DOS
File Name:O790-A19.exe
Download Type:HTTP
File Size:5 MB
Format DescriptionThis file format consists of a BIOS executable file. The Universal (Windows/MS DOS) format can be used to install from any Windows or MS DOS environment.


 Download File


 Add to download list



To ensure the integrity of your download, please verify the checksum value.


MD5:
f7ac08752233c7c48824aff3273cfdd0

SHA1:
0cd7f8c02ee4c8dd84a738984a94097b4574f01f

SHA-256:




fe0d88f3897a8a881cb8782b69a55940cd325e379ee7dac0865e626c11d533a2

Code:

Video (1 file)


Intel HD, HD 2000/2500/3000/4000 Graphics Driver (except Latitude XT3 tablet)

 View details
File Name: Video_Driver_W74GJ_WN_9.17.10.3517_A15.EXE
Importance: Optional





Description: Update Package for Microsoft® Windows® (147.3 MB)
Release Date: 04 Sep 2014





Version: 9.17.10.3517 ,A15





Last Updated:30 Oct 2014