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  1.    11 Sep 2017 #11
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    I believe the DELL BIOS installations are self installing and in that sense they are less trouble to install than some other systems

    Please explain the warranty statement.

    It is not possible at this stage to be definitive about software versus hardware - I would tend to suspect software until proven otherwise.
      My ComputersSystem Spec
  2.    11 Sep 2017 #12
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    In the event logs was: Application firefox.exe has been blocked from accessing Graphics hardware.

    1) See if you can save your Firefox browser bookmarks to another browser.
    2) Then uninstall and reinstall Firefox.

    3) And reinstall the Intel graphics driver.

    4) open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehelath
    7) chkdsk /scan
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



    Code:
    Event[6541]:  Log Name: System  Source: Display  Date: 2017-08-22T02:15:37.018  Event ID: 4109  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-59MHFCS  Description: Application firefox.exe has been blocked from accessing Graphics hardware.



    Code:
    Name    Intel(R) HD GraphicsPNP Device ID    PCI\VEN_8086&DEV_0102&SUBSYS_04AD1028&REV_09\3&11583659&0&10
    Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description    Intel(R) HD Graphics
    Adapter RAM    1.75 GB (1,883,795,456 bytes)
    Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver Version    9.17.10.4459
    INF File    oem6.inf (iSNBD0 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 59 hertz
    Bits/Pixel    32
    Memory Address    0xE0C00000-0xE0FFFFFF
    Memory Address    0xD0000000-0xDFFFFFFF
    I/O Port    0x00003000-0x0000303F
    IRQ Channel    IRQ 4294967294
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5.13 MB (5,382,856 bytes), 3/9/2017 1:16 AM)
    Last edited by zbook; 11 Sep 2017 at 15:00.
      My ComputerSystem Spec
  3.    11 Sep 2017 #13
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Since so many Problems found I really recommend a clean install of win 10. Some more bad stuff I found too.
      My ComputerSystem Spec
  4.    11 Sep 2017 #14
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    I will try and cover several different things here, please bear with me.

    I do not know a thing about installing Intel graphics driver (or BIOS) on a Dell. Are they self installing? (meaning I simply download and double click an exe file or something like that.)

    Reliable counsel provided to me elsewhere strongly hinted that intermittent BSOD would suggest hardware problem and the hardware could be in cooling, video card, etc. that could take a while to resolve.

    6) dism /online /cleanup-image /restorehelath
    For anyone following this thread now or later, I believe you meant HEALTH as in "restorehealth"

    Please explain the warranty statement.
    Oddly enough, I bought the pc 360 days ago and the vendor had given a "one year warranty" at the time. When I spoke with the vendor to confirm, they said "no problem, return pc, we'll check and repair or replace, no charge except shipping in." They provided an RMA which was to be used within 5 days. I was prepared to take on a strictly software issue (and continue to annoy everyone here with dumb questions ), but I was not prepared to take on a hardware issue especially on a low cost machine and one covered by the vendor.

    I did have some reservations how the vendor might react if I now played with the video drivers and BIOS. Realize the BSOD might not show up for 3 days or more-how to diagnose that and believe a repair made?

    That was my reasoning anyway and it made a lot of sense to me. I've just shipped off the pc with fingers crossed and hope I have not ruined my welcome here. I don't do big stuff on pcs anymore, but I'm continually using them and incredibly appreciative of everyone's help and expertise.
      My ComputerSystem Spec
  5.    11 Sep 2017 #15
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    Quote Originally Posted by BSODHunter View Post
    Since so many Problems found I really recommend a clean install of win 10. Some more bad stuff I found too.
    Can you specify the "bad stuff" in greater detail?
      My ComputerSystem Spec
  6.    12 Sep 2017 #16
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    ...
    Last edited by BSODHunter; 12 Sep 2017 at 00:41.
      My ComputerSystem Spec
  7.    21 Sep 2017 #17
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    Problem continued


    What's been happening with my randomly appearing BSOD during operation. Previously I sent off the Dell (because under "warranty"). The day after receiving the pc, the vendor shipped it back to me supposedly with a NEW hard drive and a NEW installation of Win10! Two days after getting the pc back and reinstalling some software, I got the BSOD again while only running Firefox (no other programs). I did not reinstall the printer.

    1) So as suggested, Win10 was reinstalled into a new HD as was FireFox
    2) I could NOT do the suggested 'video driver update' as when I tried, I got the message my unit "does not meet minimum requirements for installing the software."
    3) As suggested I ran as admin "sfc /scannow" which took over 30 minutes and as soon as finished immediately disappeared from the screen. Thus I am at a loss to post any results.
    4) I ran a Dell 'diagnostic' test on video card which showed "no errors."
    5) I have not tried to update the BIOS. The update supposedly only addresses a security issue and if I got another BSOD during the BIOS update, I think I would be really screwed.

    I am really open to suggestions (and very curious) on fixing this issue. Thank you
      My ComputerSystem Spec
  8.    21 Sep 2017 #18
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    So you received the computer with a replaced HD.
    Then reinstalled windows using a bootable windows 10 iso or some other method?
    Was the attempted video card installation immediately after the clean install?
    Which video card?
    What was the source of the new driver?
    Sfc /scannow should take < 30 minutes.
    Were you able to run dism /online /cleanup-image /restorehealth?
    Please post the hyperlink into the thread for the webpage to view the dell drivers for your computer's configuration and operating system.

    Please post a new zip:
    BSOD Crashes and Debugging - Windows 10 Forums
      My ComputerSystem Spec
  9.    21 Sep 2017 #19
    Join Date : Sep 2017
    Posts : 25
    Win10 64bit
    Thread Starter

    The vendor installed the new HD and installed Win10.

    There was NO video card installation

    Spectrum (post #5) supplied the source for the "new (video) driver", the link is there

    "Sfc /scannow" could have taken less than 30 minutes. The point was the command window with any results vanished after it ran. I have no idea what happened to it. Same thing happened with "dism /online /cleanup-image /restorehealth" when it was run (also as admin), the window disappeared immediately after finishing.

    The following is the Dell link for the drivers THEY (Dell) suggested for this particular pc:
    Support for OptiPlex 790 | Drivers downloads | Dell US


    The latest zip file is attached. (I assume the file is identical to my #3 post files)
    system_thread_exception_not_handled: what failed: igdkmd64.sys Attached Files
      My ComputerSystem Spec
  10.    21 Sep 2017 #20
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    With the new clean install of windows 10 10.0.15063 there was 1 BSOD mini dump file.
    When the file was debugged it displayed the Intel graphics as the misbehaving driver.
    The Dell website indicated that there are no drivers for windows 10 so all drivers are unsupported by Dell.
    The latest driver that Dell supported was in 2014 for windows 8.1: Version:9.17.10.3517 ,A15

    Perform the following steps:
    1) Update the bios: A18 > A19
    2) Modify Windows so that it does not install non-Microsoft drivers
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
    3) Roll back the Intel video card driver: 9.17.10.4459 > 9.17.10.3517

    4) Open administrative command prompt and type:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehealth
    7) chkdsk /scan
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread






    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff80355758a88, ffffa380311a7988, ffffa380311a71d0}Probably caused by : igdkmd64.sys ( igdkmd64+c8a88 )
    Code:
    9/21/2017 11:39 AM    Windows Error Reporting    Fault bucket AV_igdkmd64!GmmMemcpyFromGfxMemory, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 29be9f82-8868-40d9-a74d-432ef8c27a54
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff80355758a88
    P4: ffffa380311a7988
    P5: ffffa380311a71d0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\Minidump\092117-25781-01.dmp
    \\?\C:\Windows\Temp\WER-51187-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8D57.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8D68.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8DC7.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_ce91c29c25b449717d4587fd63c4ac1248f84_00000000_cab_0dde3946
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5bfdb2ab-0308-4145-bf32-4a5915d88b28
    Report Status: 268435456
    Hashed bucket:9/21/2017 11:39 AM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 1fb59822-7fd8-4927-9d48-2a4029aed5b7
    
    Problem signature:
    P1: 141
    P2: ffff920178c89010
    P3: fffff8035569fd10
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20170921-0736.dmp
    \\?\C:\Windows\Temp\WER-51187-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83E0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER875B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER87F8.tmp.txt
    \\?\C:\Windows\Temp\WERD45.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_6bf1e0c4404797daf5df76b2c9f5554522babad_00000000_cab_0dde0edb
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: b02efd85-31e7-4d44-9b29-d9e2eaf9af4e
    Report Status: 268435456
    Hashed bucket:9/20/2017 8:40 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN6_DX10_BBHANG, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 35e10087-ea4c-4253-8aa2-e765945e9ce2
    
    Problem signature:
    P1: 141
    P2: ffffb2042d714010
    P3: fffff80e926efd10
    P4: 0
    P5: 680
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20170920-1640.dmp
    \\?\C:\Windows\Temp\WER-63374718-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER103C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER105E.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER106E.tmp.txt
    \\?\C:\Windows\Temp\WER2F8D.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_6a58bb77404736f320b4859c6654dc40ed9f87b_00000000_cab_09cf3103
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c10092ca-d2eb-46ee-a5e7-ad604f94ed7d
    Report Status: 268435456
    Hashed bucket:9/20/2017 8:40 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN6_DX10_BBHANG, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 9dd54a80-6ed1-4289-8c81-accb7c45a9bc
    
    Problem signature:
    P1: 141
    P2: ffffb2042e9964a0
    P3: fffff80e926efd10
    P4: 0
    P5: 680
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20170920-1639.dmp
    \\?\C:\Windows\Temp\WER-63321859-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5A9.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5C8.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5E8.tmp.txt
    \\?\C:\Windows\Temp\WERE5C2.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_b850a58f6fe37ba35226057a679cc5921e7ac3d_00000000_cab_024ae7b5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 634f7a89-834d-4db3-816f-279eb7c4ba9b
    Report Status: 268435456
    Hashed bucket:
    Code:
    Name    Intel(R) HD GraphicsPNP Device ID    PCI\VEN_8086&DEV_0102&SUBSYS_04AD1028&REV_09\3&11583659&2&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD GraphicsAdapter RAM    1.75 GB (1,883,795,456 bytes)Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32Driver Version    9.17.10.4459INF File    oem13.inf (iSNBD0 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 59 hertzBits/Pixel    32Memory Address    0xE0C00000-0xE0FFFFFFMemory Address    0xD0000000-0xDFFFFFFFI/O Port    0x00003000-0x0000303FIRQ Channel    IRQ 4294967293I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5.13 MB (5,382,856 bytes), 4/20/2016 4:21 PM)

    [BIOS Information (Type 0) - Length 24 - Handle 0000h]
    Vendor Dell Inc.
    BIOS Version A18
    BIOS Starting Address Segment f000
    BIOS Release Date 09/24/2013



    Dell Optiplex 790 System BIOS Driver Details | Dell US


    Code:
    Dell Optiplex 790 System BIOS
    This package provides the BIOS update for Dell OptiPlex 790 running in the following Operating Systems: Windows and DOS.
    
    Fixes & Enhancements
    
    Fixes:
    - Not applicable.
    
    Enhancements :
    - Updated Intel ME Firmware to address security advisory CVE-2017-5689 / INTEL-SA-00075.
    
    
    Version
    
    Version A19, A19
    
    Category
    
    BIOS
    
    
    Release date
    
    02 Jun 2017
    
    Last Updated
    
    02 Jun 2017
    
    
    Importance
    
    Urgent
    
    
    Available formats
    
    File Format:Windows/DOS
    File Name:O790-A19.exe
    Download Type:HTTP
    File Size:5 MB
    Format DescriptionThis file format consists of a BIOS executable file. The Universal (Windows/MS DOS) format can be used to install from any Windows or MS DOS environment.
    Download File Add to download list
    To ensure the integrity of your download, please verify the checksum value. MD5: f7ac08752233c7c48824aff3273cfdd0 SHA1: 0cd7f8c02ee4c8dd84a738984a94097b4574f01f SHA-256:
    fe0d88f3897a8a881cb8782b69a55940cd325e379ee7dac0865e626c11d533a2

    Code:
    Video (1 file)
    
    
    Intel HD, HD 2000/2500/3000/4000 Graphics Driver (except Latitude XT3 tablet)
    
     View details
    File Name: Video_Driver_W74GJ_WN_9.17.10.3517_A15.EXE
    Importance: Optional
    
    
    
    
    
    Description: Update Package for Microsoft® Windows® (147.3 MB)
    Release Date: 04 Sep 2014
    
    
    
    
    
    Version: 9.17.10.3517 ,A15
    
    
    
    
    
    Last Updated:30 Oct 2014
      My ComputerSystem Spec

 
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