Windows 10: BSOD - even in safe mode - CRITICAL_PROCESS_DIED ... 0x000000EF Solved

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  1. Posts : 24
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
       09 Sep 2017 #1

    BSOD - even in safe mode - CRITICAL_PROCESS_DIED ... 0x000000EF


    My machine started getting occasional blue screens with the code "The CRITICAL_PROCESS_DIED bug check has a value of 0x000000EF" pointing to ntoskrnl in August. First once by itself. Then it happened again, maybe once every few days. Figured it was graphics card related, so in late August I updated drivers, cleaned out case, reseated components, etc.Starting in September though, its stepped up to hourly, or even within minutes of each other. I'm getting this even in Safe Mode, and no other drivers were updated recently.
    Brought it to a hardware shop, but they couldn't find any problems - tested memory, graphics card, disks, motherboard, virus scanned - only time it stopped crashing was when they swapped in another hdd running a new OS - but I'm not convinced that its my OS install. Ran SFC /scannow and DISM - they found nothing. Chkdsk was clean too.
    The behavior I've observed also has been pointing to something disk related - sometimes before the crash I'll notice that both drives are no longer accessible via Explorer. Also, whenever I get the bsod, it can't restart - fails with a startup error that A Required Device Cannot be Detected. If I do a physical reboot, it works fine after that.Not sure what to do at this point to narrow down the problem source. Oh - one new fact - I now have a pretty consistent way to reproduce this... it tends to BSOD while running the DM tool - took five tries to run fully - died twice on copying event log, and the other times in places before and after that- and no other software open
    Any advice appreciated - even if this is disk related not sure how to figure out where in the chain (OS, HDD, Motherboard, etc) this is coming from.
    Attachment 152552
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,563
    64bit Win 10 Pro ver 1803 Build 17134.286 and W10 Insider Build 18242
       09 Sep 2017 #2

    Hello dtolman,

    Unfortunately your zip file is empty so we can't see any of your logfiles. Please try again.

    From your description it sounds like the problem is disk related.




    BSOD - even in safe mode - CRITICAL_PROCESS_DIED ... 0x000000EF Diagnostics Test BSOD - even in safe mode - CRITICAL_PROCESS_DIED ... 0x000000EF
     HDD TEST

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My ComputersSystem Spec


  3. Posts : 24
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       09 Sep 2017 #3

    philc43 said: View Post
    Hello dtolman,
    Unfortunately your zip file is empty so we can't see any of your logfiles. Please try again.
    From your description it sounds like the problem is disk related.

    Sorry about that - here's the file - checked this time and its not 0 bytes.
    Attachment 152593
    I'm downloading the suggested utility now.
    Last edited by dtolman; 09 Sep 2017 at 20:24. Reason: formatting
      My ComputerSystem Spec


  4. Posts : 24
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       09 Sep 2017 #4

    In a stroke of luck, I managed to run it against my C:\ drive (system drive) without a crash. It then promptly crashed when I tried to post this the first time, LOL. I didn't run against my D:\ drive (data drive) - not sure if it can stay up long enough to scan a 2 TB drive...

    Attachment 152603Attachment 152604Attachment 152605
      My ComputerSystem Spec


  5. Posts : 20,166
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Sep 2017 #5

    Open file explorer > this PC > local C: drive > right upper corner search > type: C:\WINDOWS\MEMORY.DMP

    Please post a share link using one drive or drop box to post this memory dump file into the thread.
      My ComputerSystem Spec


  6. Posts : 24
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       10 Sep 2017 #6

    zbook said: View Post
    Open file explorer > this PC > local C: drive > right upper corner search > type: C:\WINDOWS\MEMORY.DMP
    Please post a share link using one drive or drop box to post this memory dump file into the thread.
    Its too large for me to upload without several crashes (1 gb), so it'll have to wait until tomorrow when I'm at work to post.
    I have windbg on the system, so if there is anything from it you want me to post in the meantime, just let me know.
    Thanks!
      My ComputerSystem Spec


  7. Posts : 24
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       11 Sep 2017 #7

    zbook said: View Post
    Open file explorer > this PC > local C: drive > right upper corner search > type: C:\WINDOWS\MEMORY.DMP
    Please post a share link using one drive or drop box to post this memory dump file into the thread.
    Memory dump file is posted to MEMORY.DMP - Google Drive

    FYI - I activated Windows Driver Verifier, so if its a driver issue should be in the .dmp file - tried to see if I could find any entries in the dmp file from it, but not seeing anything - but that could be my inexperience...
    Last edited by dtolman; 11 Sep 2017 at 09:38. Reason: more info
      My ComputerSystem Spec

  8. philc43's Avatar
    Posts : 3,563
    64bit Win 10 Pro ver 1803 Build 17134.286 and W10 Insider Build 18242
       11 Sep 2017 #8

    The memory.dmp file you just uploaded is from your last recorded crash on Sept 9th. It will not have any data relating to Driver Verifier until you get a new memory.dmp from a new BSOD event triggered by the verifier.
      My ComputersSystem Spec


  9. Posts : 24
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       11 Sep 2017 #9

    I activated the Driver Verifier before that, and verified that it was active from the command line (verifier /querysettings) after doing a reboot - so it should be logging in there...

    EDIT: Unless it only adds entries if Verifier triggers the BSOD? I noticed no change in the stop code after activating Verifier, so its possible it didn't catch anything...
    Last edited by dtolman; 11 Sep 2017 at 10:11. Reason: clarification
      My ComputerSystem Spec

  10. philc43's Avatar
    Posts : 3,563
    64bit Win 10 Pro ver 1803 Build 17134.286 and W10 Insider Build 18242
       11 Sep 2017 #10

    This is result from a verifier query within the .dmp file:

    Code:
    3: kd> !verifier -f
    
    Verify Flags Level 0x00000000
    
      STANDARD FLAGS:
        [ ] (0x00000000) Automatic Checks
        [ ] (0x00000001) Special pool
        [ ] (0x00000002) Force IRQL checking
        [ ] (0x00000008) Pool tracking
        [ ] (0x00000010) I/O verification
        [ ] (0x00000020) Deadlock detection
        [ ] (0x00000080) DMA checking
        [ ] (0x00000100) Security checks
        [ ] (0x00000800) Miscellaneous checks
        [ ] (0x00020000) DDI compliance checking
    
      ADDITIONAL FLAGS:
        [ ] (0x00000004) Randomized low resources simulation
        [ ] (0x00000200) Force pending I/O requests
        [ ] (0x00000400) IRP logging
        [ ] (0x00002000) Invariant MDL checking for stack
        [ ] (0x00004000) Invariant MDL checking for driver
        [ ] (0x00008000) Power framework delay fuzzing
        [ ] (0x00010000) Port/miniport interface checking
        [ ] (0x00040000) Systematic low resources simulation
        [ ] (0x00080000) DDI compliance checking (additional)
        [ ] (0x00200000) NDIS/WIFI verification
        [ ] (0x00800000) Kernel synchronization delay fuzzing
        [ ] (0x01000000) VM switch verification
        [ ] (0x02000000) Code integrity checks
    
        [X] Indicates flag is enabled
    
    
    Summary of All Verifier Statistics
    
      RaiseIrqls           0x0
      AcquireSpinLocks     0x0
      Synch Executions     0x0
      Trims                0x0
    
      Pool Allocations Attempted             0x0
      Pool Allocations Succeeded             0x0
      Pool Allocations Succeeded SpecialPool 0x0
      Pool Allocations With NO TAG           0x0
      Pool Allocations Failed                0x0
    
      Current paged pool allocations         0x0 for 00000000 bytes
      Peak paged pool allocations            0x0 for 00000000 bytes
      Current nonpaged pool allocations      0x0 for 00000000 bytes
      Peak nonpaged pool allocations         0x0 for 00000000 bytes
    This tells me Driver Verifier was not enabled.
      My ComputersSystem Spec


 
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