Windows 10: My win10 desktop freezes in a non-systematic wat

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  1.    09 Sep 2017 #1

    My win10 desktop freezes in a non-systematic wat

    My win10 started freezing following the anneversay update.
    I've enckosed a zip file produced following the instructions in BSOD - Posting Instructions - Windows 10 Forums.

    I appreciate any help.
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       09 Sep 2017 #2

    Hello chermesh,

    Something went wrong with your zipfile creation. Please try again.
      My ComputersSystem Spec

  3.    09 Sep 2017 #3

    Here it is

    Hope this one is ok.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       09 Sep 2017 #4

    I noticed that your hosts file has been modified to avoid activation of Wondershare software. You need to be aware that this site does not tolerate piracy of any software - see Forum rule #4

    We can help if you remove all traces of software that is not legally activated. You will have to do this and then post a new set of logfiles.
      My ComputersSystem Spec

  5.    09 Sep 2017 #5

    No problem. I"ll get rid of this piece.
    Is there any other issue to deal with? This pc has long history and some other problematic traces may exist.
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       09 Sep 2017 #6

    It looks like you may have had a virus at some point and it was removed by F-Secure. Let's hope there were no traces left behind that are continuing to cause problems. Clean out everything you can find that you no longer need, post a new set of files and we will see what help we can provide.
      My ComputersSystem Spec

  7.    10 Sep 2017 #7

    Please ignore
    Last edited by chermesh; 10 Sep 2017 at 14:34. Reason: wrong file uploaded
      My ComputerSystem Spec

  8.    10 Sep 2017 #8

    Hi philc43,
    For a few days, my system seemed to function as expected. I tried, though, to clean using online virus scanners, including norton's tool. The program identified a few problems, failed to clean them and even failed to be uninstalled, Freezing appeared once again.
    This time I had to opt to Safe Mode.
    So, what's wrong again?
      My ComputerSystem Spec

  9. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       10 Sep 2017 #9

    As a first step please uninstall all the Kaspersky software. Please use the removal tool here:

    Windows Defender will provide adequate protection for the time being.

    BugCheck 19, {d, ffffac060e2424c0, d04ede8199662eea, d04ede8199662eeb}
    *** WARNING: Unable to verify timestamp for klbackupdisk.sys
    *** ERROR: Module load completed but symbols could not be loaded for klbackupdisk.sys
    If you continue to get problems even after Kaspersky has been removed post a new set of files and we can advise further.
      My ComputersSystem Spec

  10.    13 Sep 2017 #10

    Hi philc43,
    Looks like you manage to pinpoint the correct source of my system's freeze and I'll like to thanks. Saying so, looks like my specific problem should be approached and publisized not just specifically for the freeze, but for a much more serious implication.
    Following the uninstallation of Kaspesky Free, I tried to open my office 2010.grams worked None of the programs worked! Excel, Outlook etc. I called MS technical support and eventually' after three hours of efforts, the supporter (the second one) opted for a complete cleanout of Office (I could not believe the deletion of how many registry items this package has), Office was reinstalled by the support person. I would"nt be surprised to encounter more problems.
    I wonder what's wrong with a product of such well known company!
      My ComputerSystem Spec

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