Windows 10: My win10 desktop freezes in a non-systematic wat

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  1. Posts : 19,879
    windows 10 professional version 1607 build 14393.969 64 bit
       13 Sep 2017 #11

    Open administrative command prompt and type or copy and paste:

    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    7) shutdown /r (you will reboot the computer so that it is in clean boot)
    8) Evaluate the performance on your computer in clean boot during typical use.
    9) Are the boots faster or slower?
    10) Are the shutdowns faster or slower?
    11) How has the audio and video performance changed? Is it better, worse, or the same?
    12) How have the hangs and freezes changed? Are they better, worse, or the same?
    13) Continue using clean boot indefinitely to monitor performance.
    14) post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  2.    13 Sep 2017 #12

    Windows PowerShell
    Copyright (C) 2016 Microsoft Corporation. All rights reserved.

    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\WINDOWS\system32> chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    575488 file records processed.
    File verification completed.
    21724 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    839132 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    131823 data files processed.
    CHKDSK is verifying Usn Journal...
    34794928 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    232442474 KB total disk space.
    143650900 KB in 367302 files.
    262572 KB in 131824 indexes.
    0 KB in bad sectors.
    691202 KB in use by the system.
    65536 KB occupied by the log file.
    87837800 KB available on disk.

    4096 bytes in each allocation unit.
    58110618 total allocation units on disk.
    21959450 allocation units available on disk.
    PS C:\WINDOWS\system32>
      My ComputerSystem Spec

  3.    13 Sep 2017 #13

    I'm running my pc with the limited configuration.
    While startup is shorter, Firefox stopped. I have no problem running Chrome.
    Please instruct my whether to let the system for a few days' let's say, a week, and then report, or do you prefer a report for each and every problem I encounter.
    In addition, please instruct me whether to uninstall and reinstall Firefox (or any defunct program) or whether to wait for a more comprehensive report.
      My ComputerSystem Spec

  4. Posts : 19,879
    windows 10 professional version 1607 build 14393.969 64 bit
       13 Sep 2017 #14

    When there are problems you can identify the problem and post a new zip.
    For mozilla firefox please save your bookmarks to another browser then uninstall and reinstall.
    For booting there are generally 3 categories that you can use regularly: normal boot, selective boot, and clean boot.
    Normal boot is having any non-Microsoft application start with the boot.
    Selective boot is having only a few software programs start with boot (the most frequently used)
    Clean boot is having no non-Microsoft applications start with boot and turning them on when needed.
    The purposed of the clean boot is to have the fastest boot times and to find out if there are any non-Microsoft applications that are conflicting with other applications.
    So if you can maintain clean boot that will be the best computer environment for the troubleshooting.

    Microsoft Community
    Last edited by zbook; 13 Sep 2017 at 16:52.
      My ComputerSystem Spec

  5.    14 Sep 2017 #15

    Hi zbook,
    I tried to export firefox bookmarks, but since the program failed to respond, I decided to install it without taking care of the bookmarks.
    After reinstalling, I ran Revo, which failed to trace any firefox leftovers.
    I reinstalled the program' but it continues not to respond.

    So, I attach a updated version of my system.

      My ComputerSystem Spec

  6. Posts : 19,879
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Sep 2017 #16

    See post #4.
    Wondershare appears to still be present.
      My ComputerSystem Spec

  7.    14 Sep 2017 #17

    I wonder why? I've uninstalled following post #4. It's not shown in my Control Panel, neither does Revo show a trace.
    Following your remark I ran a search, and found few Wondershare references (not the program) on drive C: and I deleted them.
    I wonder there's anything else I can do.
      My ComputerSystem Spec

  8.    14 Sep 2017 #18

    Here's a log file prepared after the deletion of the Wondershare related folders,
    Does it show a change?
      My ComputerSystem Spec

  9.    17 Sep 2017 #19

    Is the contents of the hosts file the culprit?

    Hi zbook,
    I wondered what else is related to the Wondershare issue, particularly since all references to this source disappeared following my uninstalling and further manual cleaning of leftovers.
    Well, I checked the hosts file, and this may be the last, I hope reminder of past installation.
    If that's the case, then I attach a new zip file following editing of this file.
    If there's any other disturbing point, please let me know.
    Meanwhile, the system is very slow, can't watch movies and doing serious work inside my browsers, this time Opera, since I failed to revive Firefox.
      My ComputerSystem Spec

  10. Posts : 19,879
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Sep 2017 #20

    Are you files backed up to another drive or to the cloud?
    Have you made an image of the drive?
    If you needed to could you perform a clean install (delete partitions, format drive, make unallocated drive and install a fresh copy of windows 10 version 1703)?

    Which malware scans have you ran?
    Please post reports of the results.

    Microsoft saftety scanner?

    Please list the always on malware scanners that you are currently using.
    Please list the manual malware scanners that you are using.

    Create a bootable windows 10 iso:
    Download Windows 10
      My ComputerSystem Spec

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