Windows 10: BSOD Doing basic tasks.

  1.    06 Sep 2017 #1

    BSOD Doing basic tasks.


    Hi all,
    I received a brand new laptop yesterday (Dell Inspiron 15 7567) and it has been absolutely brilliant whilst running my music production software, photoshop and some big title games.

    However.

    Today whilst I was transferring some files using a Tecknet HDD Bay to move some files off my old laptop to my new one and I got a bluescreen that mentioned "Bad Pool Caller" not sure what to do about this but I did check the event viewer (whether this is relevant or not) but it does say about kernel power being limited by system, the laptop is plugged into the AC Adapter.

    I am now as I write this message running Dell SupportAssist hardware checkup but I was wondering if anyone might be able to check my BSOD for me, hopefully uncovering exactly what the issue is.

    Thanks a lot,

    Aaron.

    P.S apologies for originally posting this in the wrong area!

    The Zip file is attached here:
    Attachment 152196
    Last edited by Cryptoncore; 06 Sep 2017 at 15:08. Reason: Added file!
      My ComputerSystem Spec

  2.    06 Sep 2017 #2

    The crash appears to have been caused by Netwtw04.sys, your Intel Wifi Driver. You are currently running version 19.20.0.6 of it.

    I would suggest updating to the latest version Dell supports. However, if you continue to get crashes, upgrade to the latest version directly from Intel.

    Driver from Dell (19.60.0.7)
    Driver from Intel (19.70.0.0)
      My ComputerSystem Spec

  3.    06 Sep 2017 #3

    Spectrum said: View Post
    The crash appears to have been caused by Netwtw04.sys, your Intel Wifi Driver. You are currently running version 19.20.0.6 of it.
    I would suggest updating to the latest version Dell supports. However, if you continue to get crashes, upgrade to the latest version directly from Intel.

    Driver from Dell (19.60.0.7)
    Driver from Intel (19.70.0.0)
    Thank you very much for taking the time to look, really appreciate it. I'll get that driver installed now.
      My ComputerSystem Spec


 

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