Windows 10: Keyboard not working after update, also getting the blue screen.

  1.    04 Sep 2017 #1

    Keyboard not working after update, also getting the blue screen.


    Hey folks.
    So my brother updated his pc for 3 days ago. He was playing on his pc after the update, and then all of the sudden his pc restart while he was playing, and after the restart he got the blue screen(SYSTEM THREAD EXPECTION NOT HANDLED). Also it says on the bluscreen that Windows will try to find the problem and they will restart it, but it never restart it just stays at the blue screen.

    Problem when i try to enter boot on his pc, keyboard wont work. After i press the power on button on the pc, the keyboard works for like 10 seconds and then it wont work anymore. Same thing with mouse. He is got an ASUS Motherboard, and Windows 10 64-Bit. I tested the keyboard on many different pc with win 10, and it works but on his computer it wont work after the startup.
      My ComputerSystem Spec

  2.    04 Sep 2017 #2

    Also this can get moved to BSOD Debuggins and crash
      My ComputerSystem Spec


  3. Posts : 13,558
    Windows 10 Pro
       04 Sep 2017 #3

    Sounds like a bad port on the motherboard, is there another keyboard with a different connection?
      My ComputersSystem Spec

  4.    05 Sep 2017 #4

    axe0 said: View Post
    Sounds like a bad port on the motherboard, is there another keyboard with a different connection?
    I dont think theres any problem with the motherboard, i think this happens because of when i try to launch the pc, the keyboard works until the automatic windows repair pops up. So i think theres something with the automatic repair to do.
      My ComputerSystem Spec


  5. Posts : 19,490
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Sep 2017 #5

    Under the user name there is "My Computer"
    Please update:
    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Please include PSU, cooler, case, peripherals (mouse, keyboard, joystick) and anything attached to the computer by wireless or wired (printer, headset, xbox, etc.)
      My ComputerSystem Spec


 

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