WHEA BSOD hal.dll with brand new i7-7820x and Adobe Photoshop CC

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  1. jamesgid
    Posts : 9
    Windows 10
    Thread Starter
       New #11

    NOT SOLVED. Just had another WHEA BSOD while running Photoshop CC. Has been completely fine for the last 24 hours because I have not had to open Photoshop CC during that time. But just opened it to do a quick edit and BAM - same BSOD.

    zbook - there was NO application installed for Intel Turbo Boost - that is why nothing showed in my DM Logs. I disabled in BIOS the option for Intel Turbo Boost. Next time I restart my computer I will go back into the BIOS and grab a photo. But for now, I have some jobs to finish.

    So it is back to the Virtual Machine running an older version of Photoshop just so I can complete some jobs
      My Computer
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  3. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #12

    Whenever you have a bsod please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My Computer
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  4. jamesgid
    Posts : 9
    Windows 10
    Thread Starter
       New #13

    Done! (Thanks for the reminder).

    Attachment 152111
      My Computer
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  6. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #14

    Please update the computer specifications:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Please include information on PSU, cooler, case, peripherals (mouse, keyboard, joystick) and anything attached to the computer by wireless or wired (printer, headset, xbox, etc.)
      My Computer
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  7. jamesgid
    Posts : 9
    Windows 10
    Thread Starter
       New #15

    I have 4 machines. That is why it is not filled out. But I gave all those details in the first post.

    Here is Speccy output also if that helps.
    Attachment 152112
      My Computer
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  8. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #16

    The information from post 4 and 14 is needed in the "My Computer" section. This will enable anyone viewing to thread to quickly view the computer specifications.
    For WHEA 0x124 it is often due to hardware. So it it important for you to post all of the information about any computer hardware.
      My Computer
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  9. jamesgid
    Posts : 9
    Windows 10
    Thread Starter
       New #17

    Done.
      My Computer
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  10. axe0
    Posts : 14,903
    Windows 10 Pro
       New #18




    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    Diagnostics Test

     HDD TEST


    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My Computers
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