WHEA BSOD hal.dll with brand new i7-7820x and Adobe Photoshop CC

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  1. jamesgid
    Posts : 9
    Windows 10
       New #1

    WHEA BSOD hal.dll with brand new i7-7820x and Adobe Photoshop CC


    So about 3 weeks ago I built a new system with the following specs:
    Gigabyte X299 UD4 Rev 1.0 with latest F4g BIOS.
    Intel Core i7-7820X
    Corsair Hydro Series H100i 240mm Liquid CPU Cooler
    Samsung 960 PRO NVMe M.2 512GB SSD
    Kingston HyperX Fury HX424C15FB2K2/16 16GB (2x8GB) DDR4 Black
    ASUS ROG GeForce GTX 1070 Strix Gaming 8GB OC

    All drivers are up to date, and I have uninstalled and re-installed Adobe Photoshop CC.

    I have found one other user experiencing the same issue (X299 BSOD - CPUs, Motherboards, and Memory - Linus Tech Tips).

    Adobe ran fine for a couple of days. But now, I get the above BSOD after opening Adobe Photoshop CC. I doesn't happen immediately, but usually happens within the first few minutes of it being open.

    System has been extremely stable and fast otherwise. CPU and GPU are NOT overclocked. BIOS setting left at defaults, and even reset to defaults just to be sure. System temps are fine. Clean install of Windows 10 when system built.

    Any ideas brains trust?
      My Computer
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    BSOD - Posting Instructions - Windows 10 Forums
      My Computers
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  4. jamesgid
    Posts : 9
    Windows 10
    Thread Starter
       New #3

    axe0 said:
    BSOD - Posting Instructions - Windows 10 Forums
    Thanks, had file dump ready to attach, but forgot. And post had not been approved so could not edit. But here it is. Thanks for your patience with me.
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My Computers
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  7. BTChamby
    Posts : 1
    Windows 10 64
       New #5

    SOLUTION!!

    -Uninstall Intel Turbo Boost App
    - in BIOS disable "Turbo boost"

    Was having the same issue with my 7820x and Adobe cc apps yesterday and found a thread. I'm sure down the road we will get an update to let us use Turbo Boost with CC again.
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  8. jamesgid
    Posts : 9
    Windows 10
    Thread Starter
       New #6

    BTChamby said:
    SOLUTION!!

    -Uninstall Intel Turbo Boost App
    - in BIOS disable "Turbo boost"

    Was having the same issue with my 7820x and Adobe cc apps yesterday and found a thread. I'm sure down the road we will get an update to let us use Turbo Boost with CC again.
    Great! Will try that now. It is a shame however because it is going to slow down my video editing/rendering
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  9. jamesgid
    Posts : 9
    Windows 10
    Thread Starter
       New #7

    Yep, seems to be working ok so far. Thanks !!!
      My Computer
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  10. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #8

    Please display some images of the Intel turbo boost software installed on the computer (control panel, device manager, bios, etc) Was it visible in each? Were you able to see the driver?
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  12. jamesgid
    Posts : 9
    Windows 10
    Thread Starter
       New #9

    I did not have the Intel Turbo Boost software installed. All I did was disable the Turbo Boost feature via the BIOS.
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  13. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #10

    If possible please take a picture with a camera or smart phone camera and post into the thread.
    Our DM log collector displays installed software and drivers and I was not able to see it listed.
    So any images or information that you have so that I can see whereever it is installed and recorded within the computer is appreciated.
      My Computer
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