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  1.    03 Sep 2017 #21
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    Also download and install:

    Intel® Driver Update Utility
    Download Intel® Driver Update Utility

    At times it may have some useful updates. Other times it may find drivers that are not applicable but it has its usefulness.
    For bsod you must uninstall first as it will see the old drivers and not update.



    Yes you download the drivers applicable to the current operating system.
    At times you may need to roll back a driver but at this time you want the most up to date driver.
      My ComputerSystem Spec
  2.    03 Sep 2017 #22
    Join Date : Sep 2017
    Posts : 37
    windows 10
    Thread Starter

    alright so how do I uninstall the drivers using it exactly? Or if I am correct I will need to go in device manager and uninstall internet adapter drivers? If I do that will I still have internet connection?

    alright pretty sure I installed the right ones so now I run the chkdsk on the external drive?
      My ComputerSystem Spec
  3.    03 Sep 2017 #23
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    See the information that I posted in post 2......the Microsoft link


    Had you used ESET AV or is it still installed?
      My ComputerSystem Spec
  4.    03 Sep 2017 #24
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    no the external drive has a long way to go.....it will be the very last step

    Now you need to run all of the drive tests on the internal drive and post images into the thread:

    HD sentinel .......all tests.......error scan, benchmark, health, all tests on the free edition
    Sea tools for windows
    WDC

    Post the scannow and dism restorehealth command results.

    Then memory testing with memtest86+ version 5.01


    Before you start the RAM testing post a new zip: BSOD - Posting Instructions - Windows 10 Forums

    If you have any new bsod post a new zip: BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  5.    03 Sep 2017 #25
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    Updating a driver: https://answers.microsoft.com/en-us/...=1436753520149

    What were the other antivirus products that you had used?

    Which ones were you using simultaneously?
      My ComputerSystem Spec
  6.    03 Sep 2017 #26
    Join Date : Sep 2017
    Posts : 37
    windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    See the information that I posted in post 2......the Microsoft link


    Had you used ESET AV or is it still installed?
    Which post 2 and ESET AV do you mean is avast still installed? If that was the question Avast was uninstalled and malwarebytes as well

    edit: okay I get what you mean um yeah was using avast, malwarebytes was recent (2 days ago or something like that) and that is it, windows defender might have been running as well which I now realise might have been issues with avast...

    Reedit: will download the software to test the harddrive as you asked
      My ComputerSystem Spec
  7.    03 Sep 2017 #27
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    eapihdrv

    Were you using any of these antivirus products: ESET NOD32 Antivirus ESET



    Code:
    Event[6701]:  Log Name: System  Source: Service Control Manager  Date: 2017-09-01T20:01:24.556  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-EDOMB4N  Description: The eapihdrv service failed to start due to the following error: This driver has been blocked from loading
      My ComputerSystem Spec
  8.    03 Sep 2017 #28
    Join Date : Sep 2017
    Posts : 37
    windows 10
    Thread Starter

    hmm not as far as I knew... weird

    in that case how do I uninstall this anti malware?

    Attachment 151806 Attachment 151807
      My ComputerSystem Spec
  9.    03 Sep 2017 #29
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
      My ComputerSystem Spec
  10.    03 Sep 2017 #30
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    Post a HD Sentinel image of the smart test results.

    Disk > surface test (it may take several hours to run)


    In the future only one always on antivirus product at one time.
    You can also run Malwarebytes manually.

    During the troubleshooting process only use Windows defender.
      My ComputerSystem Spec

 
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