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  1.    01 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 10
    Windows 10 Pro

    BSOD irql_not_less_or_equal randomly (gaming, watching potplayer)


    Hi, this is actually a new desktop - I just got it 2 days ago, worked fine the first day - but then yesterday I got the BSOD irql_not_less_or_equal 3-4 times in a row, thought it was a bad Win10 installation so ended up reinstalling it.

    Then today worked fine all day, up till the evening when after playing a game for about 1hr I got the same BSOD error whilst I was updating steam. I then got another BSOD later tonight whilst watching a movie on potplayer - whilst downloading a game on steam.

    After Win10 fresh install earlier today I installed AMD drivers + nvidia + windows 10 updates (there were none, just the malicious software tool update for August) + ran snappy driver and installed what it downloaded. I have installed all drivers from MSI website for my mobo (MSI B350M gaming pro).

    I've attached my required info. Please let me know if you can figure out a fix, I haven't even had this pc for 3 days and already so many problems
      My ComputerSystem Spec
  2.    01 Sep 2017 #2
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    Please open administrative command prompt and type or copy and paste: slmgr /dlv

    Post an image of the results into the thread.
      My ComputerSystem Spec
  3.    01 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 10
    Windows 10 Pro
    Thread Starter

    Attached. FYI this was activated on uni campus.
      My ComputerSystem Spec
  4.    01 Sep 2017 #4
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    In the left lower corner search please type winver and post the image about windows into the thread.

    What does activated on uni campus mean?
      My ComputerSystem Spec
  5.    01 Sep 2017 #5
    Join Date : Sep 2017
    Posts : 10
    Windows 10 Pro
    Thread Starter

    Windows 10 Pro v1703 (15063.540)

    I mean it was activated on university campus, I believe we use KMS bulk-activation or something. I didn't have to pay for the OS, my university has a contract with microsoft. Just in case this matters.
      My ComputerSystem Spec
  6.    01 Sep 2017 #6
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    6) Uninstall Avast: Avast Uninstall Utility | Download aswClear for Avast Removal
    7) Turn on windows defender
    8) Run Memtest86+ version 5.01 for 8 or more passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The more passes the better.
    The computer has 8 GB RAM
    Memtest takes approximately 1 - 2 hrs /GB RAM
    So plan to run it overnight.
    There are a significant number of false negatives if fewer than 8 passes are made and tests will need to be repeated.
    A false negative is a pass with malfunctioning RAM.
    Just 1 error is a fail and you can abort testing.
    Memtest86+ - Advanced Memory Diagnostic Tool
    Use a camera or smart phone camera to take a picture and post an image into the thread.
    Microsoft Community
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials

    9) Sometimes there are problems in the bios that produce bsod.
    10) So please make sure your files are backed up.
    11) To ensure that there are no improper bios settings please reset the bios.
    Sometimes there can be failure to boot after resetting the bios.
    12) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Your Image is Everything
    13) And please create a restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    14) Read this information on windows driver verifier:
    Microsoft Community

    Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials

    15) download and install each:
    Blue screen of death (STOP error) information in dump files.
    http://www.resplendence.com/whocrashed

    16) learn the 3 methods to turn off windows driver verifier
    17) perform windows updates and post any failed KB# with error code into the thread.
    18) make sure that there is no over clocking during the troubleshooting process.
    19) Anytime there is a bsod please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums


    Code:
    Event[863]:
      Log Name: System
      Source: Service Control Manager
      Date: 2017-09-01T13:47:50.421
      Event ID: 7031
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-E3N0OO6
      Description: 
    The Avira Service Host service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

    Code:
    Event[589]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-09-01T11:36:19.663
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-E3N0OO6
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    01-09-2017 08:17	Application Error	Faulting application name: Avira.ServiceHost.exe, version: 1.2.92.32157, time stamp: 0x5981f700
Faulting module name: clr.dll, version: 4.7.2102.0, time stamp: 0x593710c8
Exception code: 0xc0000005
Fault offset: 0x0000eb25
Faulting process id: 0xe94
Faulting application start time: 0x01d322f8cd0c8425
Faulting application path: C:\Program Files (x86)\Avira\Launcher\Avira.ServiceHost.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: 9f220e1f-f63e-4cdf-bfec-4b452c0072dd
Faulting package full name: 
Faulting package-relative application ID:

    Code:
    +++ WER8 +++:Fault bucket 109114194957, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    
    Problem signature:
    P1: Avira.ServiceHost.exe
    P2: 1.2.92.32157
    P3: 5981f700
    P4: clr.dll
    P5: 4.7.2102.0
    P6: 593710c8
    P7: c0000005
    P8: 0000eb25
    P9: 
    P10: 
    
    
    
    
    +++ WER9 +++:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    
    Problem signature:
    P1: Avira.ServiceHost.exe
    P2: 1.2.92.32157
    P3: 5981f700
    P4: clr.dll
    P5: 4.7.2102.0
    P6: 593710c8
    P7: c0000005
    P8: 0000eb25
    P9: 
    P10:
    Last edited by zbook; 01 Sep 2017 at 14:07.
      My ComputerSystem Spec
  7.    01 Sep 2017 #7
    Join Date : Sep 2017
    Posts : 10
    Windows 10 Pro
    Thread Starter

    Ok so done everything up till memtest, will do that overnight tonight. FYI dism failed with an error, attaching:

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[===========================96.2%======================= ]Error: 0x800f081fThe source files could not be found.Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos Videos DISM log file can be found at C:\Windows\Logs\DISM\dism.logC:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Volume label is OS Drive.Stage 1: Examining basic file system structure ... 174592 file records processed.File verification completed. 3171 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 239148 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 32279 data files processed.CHKDSK is verifying Usn Journal... 34316856 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 488667135 KB total disk space. 36836392 KB in 138942 files. 101324 KB in 32280 indexes. 0 KB in bad sectors. 291147 KB in use by the system. 65536 KB occupied by the log file. 451438272 KB available on disk. 4096 bytes in each allocation unit. 122166783 total allocation units on disk. 112859568 allocation units available on disk.C:\Windows\system32>


    I also noticed that with the code you added it mentions Avira causing some problems - I assume that is in addition to the ntoskrnl.exe problem (at least that's what WhoCrashed analysed).
      My ComputerSystem Spec
  8.    01 Sep 2017 #8
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    Avast has been identified as a faulting application and a problem signature. It was not yet determined to be the source of the BSOD. There was no definitive misbehaving driver identified yet as the cause of the BSOD. Avast could have been a cause but again the debugging did not identify yet the cause.
      My ComputerSystem Spec
  9.    01 Sep 2017 #9
    Join Date : Sep 2017
    Posts : 10
    Windows 10 Pro
    Thread Starter

    Probably wasn't Avira - I just got BSOD with same error again. I've attached my updated files (2 more crashes since the upload in the opening post).

    I'll run memtest tonight and see.
      My ComputerSystem Spec
  10.    01 Sep 2017 #10
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    The misbehaving driver was Avira in one of the mini dumps.

    Please run the uninstall tool again.

    There is/other drivers that are misbehaving.


      My ComputerSystem Spec

 
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